This rating is based on customer reviews, inventory size, pricing, and service quality
From the latest set, sentiment for Astor Auto Parts in New Hempstead, NY reads mixed-to-negative. Many applaud professional, friendly help, fair pricing, quick turnarounds, and finding needed parts, yet there are repeated reports of bounced checks/payment issues, rude front desk, no-shows, long waits, haggling at pickup, and wrong or damaged parts. Inventory seems decent for common cars; yard organization isn’t clear. Service quality varies widely, and some reviews reference other businesses, so certainty is limited. Overall: 48/100.
If you order a part that’s less than $100 they don’t send you the part. After multiple times of calling back they rudely told me to pick it up and when I asked to talk to the manager the employee rudely hung up the phone. What’s crazy is that this has happen MORE THAN ONE time
I’ve been using Astor for years. Amazing parts prices and great quality parts. Don’t have any complaints, except that they now keep you on hold for a very long time. They have forgotten to put my order in 3-4 times. Great company and great people it’s just I feel they are taking in more than what they can handle. Really wish they can be back to what they used to be. I’ll still continue to use but will be checking other places more often
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