What clients say about Tony Scott Auto Repair in East Greenbush Township (NY)
Tony Scott got me in quickly for all around brake pad and rotor replacement and diagnostic on my malfunctioning car horn. The biggest pro is this shop allowed me to bring my own components. I already had the rear rotors and full set of pads because I usually work on things myself, but my apartment doesn’t allow it and my friend’s garage isn’t available at the moment.
Their labor rate is $150, which is a hair over double my usual independent mechanic. My go-to back home in Oswego charges just $70 per hour so I got some sticker shock, but that’s on me for not asking ahead of time. They had my car done the same day I brought it in which was very nice.
Unfortunately the horn still doesn’t work. I’m pretty sure the air compressor for it (it’s a compact air horn) has died. When I picked it up, it let out a single short beep but won’t work after letting out that single gasp of air. The only reason for the 4 star and not a 5 is that I wanted to get the car back with a functioning horn, and it wasn’t mentioned to me on the phone or bill that it still doesn’t work.
The brakes feel amazing now and it drives and stops good as new. They did a good job letting me know what else was going on under the car which I appreciated. I don’t have access to a lift right now so I was glad to get a report on the suspension and steering components underneath.
All in all, I’d easily recommend them. They’re quick and efficient. The pricing is on par with others in the area, although I think they’re all slightly overpriced. And having the option to prepay and pick up your car after hours is very helpful for people like me who work nights full time.
Tony did the lift on 2 of my trucks and did a beautiful job he is always professional. As I am also a business owner my time is very slim but tony is always very accommodating whenever im In need of a oilchange. I use tony Scott auto for all my vehicles needs.
I will definitely repeat business here. I highly recommend to anyone in East Greenbush(or surrounding area). I called for an inspection, and they got me in and out in 20 minutes! Staff is extremely friendly and knowledgeable. I would give 10 stars if I could. I will again, be going back to them for any car issues. HIGHLY RECOMMEND!!!
I got the wheel bearings and brakes done on my car in June. Close to $2,000 in repairs with absolutely horrible communication and no one in the shop seemed to be on the same page at all. I had no intention of bringing my car back to them due to the subpar service (and missing items out of my car!) but I also just did not care enough to take the time out of my day to write a review. I recently brought my car to a different mechanic and he informed me that my emergency brake line had been severed, there were parts missing from the emergency brake, and that the rear tires were missing half of their lugs. I told him that I just had the car looked at here and he couldn't believe a mechanic let me leave the shop with my car's emergency brake completely cut. My car had absolutely NO issues with the emergency brake before I brought it to Tony Scott, I've never even used it in the three years I have had the car. It had passed inspection three weeks prior, this was not a pre-existing condition. Now, I get to pay upwards of $4,500 to fix an issue that I'm sure was caused by a tech that has no idea what they were doing and probably shouldn't be working on cars. This mechanic does not care about you, your car, or your safety. I would find somewhere else that does.
Every single time I have ever gone to his shop it’s been awful first time I asked for work to be done and he said it would cost this much I said okay and I told him straight up I can’t pay more than a specific amount he ended up charging me 400 more than agreed and when I came back he said oh I replaced this this and this for you even though I didn’t ask he did that x2 times on 2 separate occasions then I drop my truck off for an alignment I didn’t get it back for 3 days they never called the first day and I showed up and saw it through the window on the lift and they were closed second day I called and they said the truck has been done and that they have been contacting me which they haven’t and then I talked to Tony personally on the phone he said I’m letting guys out early I’ll be here till 4:30 I show up at 4:18 and shops closed trucks sitting out front unlocked with my personal belongings in the bed and then I come home looking at front end of the truck and see a wrench on my ti rode after driving 20 min home and had to use a hammer to get it off I mean is it really that hard to do your job I work with my hands and tools all day and week at work and it’s not that hard to grab the right size wrench and put it back in the box when your done never again and I don’t recommend for anyone to go do business with them
Both myself and my husband bring our vehicles to Tony. They have amazing customer service. Their work is impeccable right down to the last detail. Tony & crew thank you so much for all the work you do.
The workers totally ignored me.They all looked at me and continued working even while I tried getting their attention for help.It was not until they saw me walking away one of the guys were like somebody help her then the person who came gave me an attitude but happy to say I went to the other brothers location and had the best experience ever.
Excellence is waiting for you here! Never doubt what they say. I was his first customer at this location. His brother Chuck is also a wonderful mechanic! The entire Scott family has a reputation for superb workmanship. If they say you need work done immediately they mean immediately. If not they will tell you which part is wearing out and about how long it'll last. Never a push for additional repairs. Any woman who doesn't already have a trusted mechanic should start going to Tony!!!! And tell them Sandi sent you!!!!
Was referred to Tony to have my car realigned after purchasing a new set of tires down the street. After calling, Tony had me scheduled the next morning and quoted the job to take 60 or so minutes. Rather than waiting in the office, I walked down to the nearby Starbucks to get some work done. Just as I was packing up to walk back to the shop, Tony walks in with a huge smile, letting me know that the alignment was complete and that he was there to pick me up. Mind you, this was 15 minutes before he told me the work would be done. He told me it was too cold that morning to have to walk back and even offered to buy me a coffee. I don't know if this is the level of customer service everyone receives here, but I'm willing to keep bringing my cars back to Tony to find out. Oh yeah and the car was perfectly aligned. Go figure.
Poor customer service !
My car spent over a month in their lot waiting for an exhaust system to be installed and get an NYS inspection, as well as a couple of other small repairs. After nine calls and several trips to the location, I decided to take the car back and get it done elsewhere. I had given them nearly every part to complete the job with the vehicle. I had to have my son return again and retrieve the two oil coolers that they conveniently forgot to give me back when I took the car. If they didn't want to do the job, they could have said so in the first place and saved me the hassle. Now, I won't be able to take the car to the Adirondack Nationals in Lake George next weekend. They have lost my business !
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