Don's Automotive and Towing Inc. in
Brewster (NY)

These guys are by far the easiest Establishment to do business with. I walked in asking the young lady that works at the front desk for help because I needed to print some documents out for my vehicle to be released from The shop next-door, which is preferred auto that works with the state police on impounding and towing vehicles for them. I greeted the young lady and asked for help, and she immediately helped me out with no questions asked, I told her my situation about what is happening next-door She did not hesitate to assist me in what I needed to get done. Don was also amazing. He listened to my situation and help me try to get out of my situation as smoothly And as easy as possible and we’re able to get my vehicle out of the holding lot within three minutes. Alex, the driver showed up promptly and got to work and picked up my vehicle and we got out of there in no time.you will not be disappointed with this established give them a call they are there to help you even if it’s for the smallest thing.

Best service, reasonably priced, quick and efficient service and the office is great for communication and friendly

Thanks for towing my car quickly and being very helpful, you eased a stressful situation for me.

damn yall took that personal maybe stop smoking while working and bringing up personal life into a work comment yall little kids sorry you got no clients or business that you have time to take stuff personal this is the worst mechanic in the area slowest working as well never go here

I got a flat at around 4am in Brewster on my way home from an overnight inventory shift. The jack that came with my car was a piece of crap and in the pouring rain with uneven pavement, it ended up breaking when I had a coworker come to assist with putting on the spare. I ended up having to call AAA which couldn’t dispatch someone until around 8am. Once Lester arrived from Dons, not only did he fix it quick, but he took the time to help me learn how to use my air pump that i couldn’t figure out. He even informed me of some alternative contacts if I ever got into a jam again to avoid waiting as long. I was so overly stressed and tired, knowing i’d only get 3 hours of sleep before going back to work and now having to fix the tire in my trunk, but he told me to keep going and remember to smile. It really set a better tone for the day for me. Thank you Lester! Yall got a great one. (i hope this is the correct place it’s what AAA said )

AJ went above and beyond to help me and my sister and her kids. We were in a jam and he saved the day. He was profesional, kind, and went out of his way. We highly recommend him.

AJ was professional and personable. He turned a Monday end of work flat tire/engine issue into a peaceful tow. Thank you, AJ.

Don’s Auto Body Repair is hands down the best! I rely on them for oil changes and inspections, and their service is always top-notch. They’re so good that my mom—who lives two counties away—used them to fix her gas door lever, and she was just as impressed as I am. Their quality, service, and prices simply can’t be beat! When my husband’s truck was in a serious accident, almost half of it was damaged. Don’s went above and beyond to help me, even towing the truck so I could still get my son to karate on time. Their customer service is unmatched, and the repair work was impeccable—the truck looked and smelled like new when I picked it up! I cannot recommend Don’s Auto Body Repair enough. If you want honest, skilled, and caring professionals who truly go the extra mile, this is the place to go!

Called AAA after my car would not start and AAA dispatched Don’s. The technician arrived very quickly, was very helpful and was able to get my car started after a few minutes

car broke down in a spot with no service in the dark. first company i called never showed up, lester g from dons was there in 45 mins and and was very helpful. overall a very good experience

I had a car issue on Sept 4th and I am beyond grateful for Lestor. From the time of arrival to the time of drop off, he was communicative and caring not only in his work, but as a person. I felt at ease knowing not only my car was being taken care of, but I felt safe and at ease. It had been a long day of travel for me and although this car problem was an inconvenience, it helped having Lestor arrive shortly after AAA called it in. Thank you so much for your help and although I hope I never break down again, I will 100% request and recommend your service.

I was back at Don's this morning with a flat tire, within a half hour they plugged the hole and put the tire back on and put my spare tire back under the car. Thanks for a great job. Brought my car to Don's Automotive this morning with a screw in the tire. In less than an hour they called and told me I could pick the car up. I got the car and they said no charge as they only removed the screw no puncture to the tire. Thanks for the quick and professional service.

Have used Dons Towing and Automotive multiple times for Tows. I have in all my years of having my vehicles towed never had a better company care for my Mercedes. The two most recent occasions were used through AAA yet I also requested Don’s to be dispatched as my choice. The 2 different drivers were super informative and very helpful in assisting me make better tire/rim choices. To avert any future tows. Never had a tow company actually care about the customer the way these dudes do. Thank you gain for giving me a stress free experience.

Terrible people. Picked up my wife’s from my AAA request and decided to take the car to his garage instead of delivering it to the location I requested. When we called the extremely rude staff, or owner, I don’t know who, told me they would deliver the car in 4 days after they picked it up! Insane. My wife spoke to them on the phone and said “so you are basically stealing my car?” They responded “Then report it stolen!” And hung up on her. This place should not be on AAA’s list of tow companies. Very unprofessional

This guy refused to take my vehicle to long Island on a triple a call. Said he didn't feel like using a driver for that run. Why the hell are you in business with triple a then? Had to wait 1.5 hrs for another business to get the vehicle. Avoid this business, obviously unprofessional and terribly run business

Mark, the driver was awesome, he was very helpful and even waited with my wife until I arrived to pick her up. Don's was very responsive and responsible with my vehicle. Overall an excellent experience. Most of all, Mark is a great guy who really goes out of his way to take care of customers.

**Another Complaint about MARK E just like the review from Robert below me** My pick up truck broke down in Ridgefield CT and would not turn on at my parents house and I called AAA. They sent Mark E from Don's Automotive to tow it. I immediately sense a smug attitude from him but don't pay him any mind and still treat him with respect. He proceeds to claim there is nothing wrong with the truck, i let him try to turn it on and it does not turn on. Rather than accept he was wrong, he tells his boss, Don, on the phone that I a. Don't have registration, when I clearly did b. Made up a lie that I am selling this truck for 11 grand to someone?? (I was not selling it and btw it's a 04 tacoma with 200k miles worth about 4-5k so I wish I could get 11k!) c. Lied that I did not have a front license plate (I showed it to him and it was in my passenger seat) d. Lied and said the truck was working fine He then left with a smile on his face saying he can't take this truck. I got stuck at my parents house for 4 hours on the phone with AAA who at first said they were not able to send anyone else because they told me Don's Auto said I was selling my truck. Finally I was able to prove I was not selling it and Don's Auto and Mark E were lying and finally they sent me someone the next morning from a different garage.

My daughters car broke down Sunday, December 18th 2022.All of her antifreeze leaked out of her car. I called AAA for a tow and they sent Mark E. from Don's. Mark was rude and asked me what was wrong with the car. I told him and then he started the car and drove it onto the flatbed. I was extremely upset because there was no antifreeze in the car. He gave me a smug condescending smile and said that I obviously don't know how cars work. I’m pretty sure that he drove it off the flatbed also but I wasn’t there. You are no longer allowed to drive with the tow truck driver. I will file a formal complaint with AAA tomorrow morning but recommend that you don't have your car towed by Don’s. A very bad experience. I respect your support of your employees. It’s all about attitude and Mark E. Had a bad one. I treated him the way he treated me. If he had been nice and explained why he was going to start the car I wouldn’t have been upset. He didn’t. He told me that I must not understand how cars work. I do and I assumed that there would be engine damage. I had the car towed to a mechanic today and the tow truck driver would not start the car because he didn’t want to damage the engine or make it worse if there was already damage. He told me that is how his company does business. I respect that. He was nice and I treated him nicely. I will be filing a formal complaint with AAA. Merry Christmas

Had a tire blow out this morning and called AAA for assistance. Vishnu from Don's was amazing. Got to me promptly. Great attitude from the moment he said hello and was unfazed by a couple of the snags he hit trying to get me going again. Total pro. Made what was an otherwise difficult start to the morning quite a bit better.

Beautiful night to take the motorcycles out until mine left me stranded on the side of the road. My Wife was riding her bike & we pulled over to call AAA. I was extremely concerned if the tow truck driver who'd be towing my 2022 Bike would be careful with my new bike. A.J showed up and was SUPER AWESOME from getting my bike on the flat bed, strapping it down carefully to delivering it Into my driveway, he was attentive, patient, and made me feel comfortable about the task. Guys like this are sooo hard to find. A.J you rock for the amazing job you did. THANK YOU! 🤙🏾

Mike's team did terrific body work. Car looks great. Competitive pricing. Good communications (advised about parts delay - supply chain challenge). Finished product delivered on time. I'll be back for maintenance, hopefully no more dents!

Thank you to Mike and his team for repairing my car. Job was done quickly and professionally. Will definitely recommend your shop to anyone looking for reliable service. Ford Taurus replaced water pump, belt, wheel alignment.

My car wouldn't start and I had absolutely no clue why. I called AAA they told me it would be anywhere from 45 to 90 minutes before a driver arrived. Not even 15 minutes after I hung up with them the driver, [AJ] arrived. He was very professional, extremely knowledgeable, and even tried to figure out why my car wouldn't start. Unfortunately it was my alternator so the car had to be towed. I have had cars towed before, I have never had a driver tow my car like it was his own. My kids started getting fussy waiting for our ride, he showed them the lights on the tow truck and let them see the inside of the tow truck. He went ABOVE AND BEYOND his job description for me. I would and have recommended Dons Automotive to family, friends, and strangers. If I ever need a tow or any kind of roadside in the future, I wouldn't have anybody but AJ, from Don's assist me. I can't say enough good things about him and this company. Side note - Don't forget to tip your tow truck drivers, they work hard and go above and beyond what's required of them. If you ever need a tow or roadside services, call Don's. Thank you again AJ!

Got a tow from Don's thru AAA service. The driver Frederick was incredibly skilled - my lower control arm was broken so the car couldn't be moved. He jacked up the car, strapped the wheel in place so he could pull it out of a parking spot, and picked it with the flatbed in a tight parking lot. Not only that, he definitely saved me lots of money with great advice on what to do with the car. Can't thank him enough. Frederick went the extra mile to help me on a free AAA call so he gets my total respect. Folks: don't forget to tip your tow drivers, they work hard to help you!!

I got TWO flat tires on my way to work and Don’s auto showed up when I called AAA. Mike was the driver/mechanic/(owner-I think). He came quickly and was so helpful. He gave me car service recommendations, and when those were super expensive, he gave me a personal referral for a rental car place. He changed and rotated my tires while I was at work. Pick up was easy and convenient and very reasonable pricing. I highly recommend!

I called AAA to get a tow. They set me up with Don’s automotive and towing. They came out to tow my car but didn’t actually have anyone available to tow it the free 100 miles I get with my AAA gold card. So it got towed back to the shop. Before the tow I spoke with the driver about pricing. He wasn’t 100% sure but gave me some rough estimates on repairs. Never once did I confirm I actually wanted them to do anything to my car. But they ran a diagnostic anyways. So I got stuck paying $70 before I could even get my car off their lot. And if I refused to pay the diagnostic fee they made a snarky comment that instead they would stick me with a lot fee. Mind you the only reason my car was there overnight was due to the lack of their availability. So I paid the $70 and now have to try to get reimbursed through AAA. Also, with everything going on with the virus right now it is against CDC guidelines to drive with the tow truck driver. But they allowed it so their driver could get back and do his local work. Since apparently out of town jobs don’t appear to be top priority. The only reason they are getting 1 star is because I lost my wallet and they made an effort to help me look for it even though that’s not in their job description. However, if I had just gotten what I requested from the start I probably wouldn’t have lost my wallet anyways. Stay away. They like to steal your money. UPDATE: They also called me after hours on a non-company phone after I wrote this review to try and scare me. So unprofessional! And as for the response you wrote to my original comment, that makes no sense. I never blamed you guys for the motor in my car blowing. I blamed you for charging me a fee I should have never been charged. Whether it was a diagnostic fee or a lot fee my car should have been towed to being with but you apparently don’t have enough employees (and I can see why - I wouldn’t want to work for you either). You driver absolutely gave me an estimate. So no that’s not impossible. And I never called you and responded madly about the wallet. That was the one thing I actually complimented you on. And 4 days? I called on Monday evening, it’s now Thursday (and was gone by the afternoon). Monday to Tuesday is one day. Tuesday to Wednesday is two days. And then there was a partial day today. And lastly you’re gonna comment on my parenting and financial situation? You don’t even know me. Why wouldn’t I want to get my 100 miles with AAA?! That’s why I PAY to have them. And I already went out and got a new car. So that shows how much you know. What owner has the time to argue on a google review. Go run your business Mike!

Over a year ago this repair shop was sold to a new owner named Mike. Mike is fantastic! He has this shop running extremely efficiently. I rarely have to wait to schedule my car. His prices are extremely fair and if he that finds something broken or work out I didn't know about he lets me know before he does the work. I am a car guy and he is more than willing to explain the issues to me, which some shops some like to do. I am so happy how the shop is being run. I recommend Don's Automotive highly.