Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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What clients say about Advance Auto Parts in Oneida Castle (NY)
John, who works here, is the best guy in the universe!! I had a problem with my truck and somehow found myself parked in front of this place, and John jumped in to help as if he were my childhood friend. He explained exactly what I needed for my truck, showed a catalog with all specifications, and walked me through the prices and all relevant details. He answered all my questions, checked compatibility, and even offered practical tips for installation and maintenance. If it weren’t for John, I’d have a big problem at work. John and his shop get 5 stars from me. Highly recommended for anyone who needs reliable help and honest service.
I stopped into Advance Auto Parts because my check engine light came on. I was helped by a very friendly man, John M., who checked the code and reassured me that is was something minor and my car was still safe to drive. Phew! Thank you for your help John!
I received a nice welcome as soon as I walked in the door. The you man who helped me with finding the correct parts that I needed. Then, the manager came over to ensure everything was correct and that I received the best price. A very clean and organized store!
Excellent service!
Matt knows almost everything about vehicles, when it comes to your parts know that they will get the right one! Don't tell him that I sent you or I have to take this post down.
I was on a roadtrip at night and realized one of my bulbs was out while getting dinner in town. I came here at 8pm to get a replacement bulb. The gentleman with black hair and beard helped me figure out what headlight I need and also let me know how to dispose of the old bulb. He was so nice and helpful and friendly! I think his name is Rick E. based on my receipt.
Had all the correct information for my vehicle. The parts specialist gave me the wrong parts for my car, and then when I went back in after I had figured it out, they were saying they didn't have it in stock but on the website it was & I even showed them specifically which part finally they gave the right ones but I had to go back again because they couldn't refund or exchange without the card I purchased with. Not very knowledgeable, and it seems they didn't care & were too busy talking with each other instead of giving better customer care.
Employees park their personal vehicles against the curb in front of the store. None of them have a shirt depicting they work at the store. They look as if they just rolled out of bed and came there. Employee assisting me was trying to give me incorrect parts and wouldn't listen....I will go elsewhere from now on. Place has gone way downhill since a few years ago.
Matt at comercial sales hooked me up ...came out with a box of parts and still had a few dollars left in my wallet .good people and hepful. ...buy local keep the stores open you dont want to see what happenes when they are all gone .
Bought 2 manifolds for my truck here gave me the wrong ones and now making me wait to return them bc they don't have enough cash to give me my money back
Service was good as always, it's unfortunate that I received a 15% discount but wasn't able to use it at the store( on line only). It should say that on your emails. It wouldn't have done me much good to order on line just to find out they wouldn't have some of the parts for a few days. I did get most of the brake parts when I was there and the employees were very helpful
Update ** - spoke with customer service and they called the Oneida store to set up the return for me. Larry is the manager handling this, and I'll go there in between jobs. Feeling a lot better about this now, especially since the Schumacher company never answered the phone or replied to my email.
Very disappointed in Chrissy, the store manager's customer service skills. I spoke with an employee regarding a return of a battery pack (to jump start vehicles) that doesn't work. He was unfamiliar with how/if to return this and took down my information. I couldn't find the receipt at the time and so he took the sales info (date and amount I got from credit card stmt) to leave for store manager to look up the receipt and call me in am. She pretended she had no information and just asked "how can I help you." When I expressed irritation that she hadn't looked up the information he took down she replied she isn't required to do this because they don't accept returns of these products and claimed there was a sticker on the top of the item telling customer to not return this item to the store and that I was to call a 1800 #.
Well! Ok then, this "manager" isn't going to do anything she isn't required to do for customers. I bet corporate would like to know that. I'm on hold with the company for this defective product and my next call will be Advanced Auto Corporate. It's a good thing I found the receipt because that TW store manager didn't even attempt to look up my purchase to assist me with a list receipt.
** Keep receipts if you purchase from Oneida and might need a return**
The yard itself was amazing and the prices were amazing- but the employees attitude was really terrible. They were rude. They need to woork on thier customer service skills. Overall i give the whole experience a 4out of 10
The manager here is awesome and super knowledgeable. The commercial manager is great too. They really know their stuff. If they don't have something they can order it factory direct and have most items the next day.
My local go to. Really great staff here. Not so at other locations I've visited. Great on line deals if you know to look. Wide selection and good pricing.
I really like the people who work the counter. They patiently looked up all the parts I needed then advised me to order them online so that I would get the online discount. I will be back. Thank you!!
After going to Walmart and finding out they didn't have the battery I needed, I decided to make my way to Advance Auto Parts. Not only did they have the part that I needed, but they installed it for me, hassle-free, even though it was freezing outside! Highly recommend this Advance Auto Parts.
This is great store. I was just there again yesterday. My back breaks are almost gone and need new rotors as well. I order online got 30% off and order was ready in 30 minutes. While I was picking up the nice lady looked up another part I might need and told me it was in stock as well. Great staff there.
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