Auto-Glen in
Ridgewood (NY)

They want to charge $150 for a 2 minute invoice filling that I need for my bumper to show to the insurance and they give me a written piece of paper meanwhile the got 3 at the office doing nothing. Bad business.

Autoglen went above and beyond when fixing my Honda after a car accident. They handled everything from start to finish — helping with the insurance paperwork, coordinating the rental car, and keeping me updated throughout the entire process. My car had major body damage, but they repaired it perfectly and made it look brand new. The team was professional, transparent, and made what could have been a stressful situation completely hassle-free. I can’t recommend Autoglen enough for their outstanding service and dedication.

Auto Glen is extremely professional and efficient. Christopher and his staff are absolutely incredible on car repairs…. Highly recommend

I had an incredible experience at Auto Repair Glen! The service was top-notch, and the staff went above and beyond to make sure I was taken care of. Lori, in particular, was an absolute sweetheart—so friendly, attentive, and genuinely helpful. It’s rare to find such amazing customer service in the auto repair industry, but they really delivered. They took the time to explain everything clearly and made sure I felt confident in the work being done. Without a doubt, this is the best auto mechanic I’ve ever been to. Highly recommend!

I am very happy to say that each team member goes above and beyond at Auto Glen. I was kept very well informed of the work to my vehicle and was very happy it was finished a whole week early. Highly recommend them.

Do not take your car to this place. I had a terrible experience that cost me an additional $2,700. I brought my car there after it was hit while parked. There was a big scratch on the passenger side bumper but drivable. I came to pick it up after it was ready and there was a scratch on my driver’s door and chipped paint. It wasn’t a big scratch but it wasn’t there when I dropped it off. They tried to blame me for the scratch but my car sat there for two weeks and it did not have a scratch on the driver’s side handle whenI dropped it off The car was driving fine and there were no issues just the scratch. After two days of arguing with the Ryan at the shop, he agreed to repaint my door for free which at first seemed like a great solution but it ended up costing me money in the end. Bad idea. The repainted screwed up my driver's side mirror blind side detector. I had to fully replace it. While I was driving back, my car sensors went off and notified me that my sensors were malfunctioning and I needed to take it to Toyota. When I took it to toyota, they informed me that two sensors in my front bumper were damaged and need a full replacement. ALSO the driver’s side door mirror needed a full sensor replacement. The toyota tech showed me the car taken apart and the computer screens showing the malfunction. I explained to toyota that the driver’s side door was repainted and he said that likely caused the issue, especially since it was the passenger side that was hit. Insurance eventually reimbursed me for the bumper sensors but not I had to pay upfront. The mirror, which was never an issue to begin with, set me back $800. Do not take your car here, especially if you have a newer car with all the technology. It appears that they just slap on the bumper without properly calibrating the sensors or checking them. Terrible experience, irresponsible, careless and unprofessional repair. They also left white paint stains on the back of my driver's seat. Don't take your car here and be wary of the positive reviews. I thought my experience would be better but it was an absolutely expensive headache and awful experience.

I cannot express enough gratitude for the customer service at Auto Glen! I came here for a repair job following a hit and run and they were so kind and communicative during the process. I’ve been back since and these folks are beyond helpful. Will 10000% recommend. Thank you all for what you do!

I had a scratch/dent on the hood, from a bicyclist running into my car. Auto-Glen works fast and they did a great job making my new car look new again.

After I got into a car accident, I had other shops trying to play me like a fool. I went to auto glen and they walked me through the process like true professionals that have gone through the process a million times. On top of that my car came out like I just bought it off the lot. I was absolutely stunned of how well of a job they did. I can say truthfully that my car came out looking better than before the accident. On top of that they cleaned the inside of a car after I left it somewhat of a mess after the accident.

They went above and beyond on my front end and body repair. I was hit driving home from work. They handled everything regarding the other drivers at fault insurance and provided prompt, very skilled service. They stuck to their initial time line and returned the car in better condition then I could have ever expected. Really went the extra mile. 10/10

I recently had the pleasure of using Auto-Glen Collision Center for repairs on my vehicle, and I couldn't be happier with the experience. From start to finish, the process was incredibly easy and smooth. The staff were friendly, professional, and knowledgeable, making me feel confident that my car was in good hands. Not only did they provide excellent customer service, but they also completed the repairs in a timely manner, getting me back on the road quickly. I highly recommend Auto-Glen Collision Center to anyone in need of automotive repairs. Thank you for your outstanding service!

I brought my car to them after accident and the process of getting estimate and repair time was fast and painless. Lori and Chris explained exactly what was needed to be done and how long to get it repaired. If your like me and hate dealing with insurance company's then this is place to go. They took care of everything with insurance to get it done properly. When I got my car back it looked just like I just bought it nine years ago. They even cleaned out my cup holder that had stains in it. Great place to get your car done HIGHLY RECOMMEND IT. Best of all promised car would be done by Fri but they got the car back to me on Wed two days earlier great service and turn around time.

Lori is the quintessence of customer service. She would stand out as a great person anywhere. Lori could be a professor at Columbia University, Yale or Harvard if they ever decided to offer a Customer Service class. Her voice in person and on the phone is very pleasing. When I arrived at Auto Glen to pick up our vehicle, she addressed me by my first name despite not having seen me for weeks. It was like a visit to my cousin’s house. While I was waiting for the Lexus, another gentleman walked in to pick up his vehicle. Lori knew his name too. She’s a Masterpiece. Ryan also was pleasant and looked at me (and not at his phone or at the floor, which is typical conduct in New York City) when we spoke. He took our Lexus for a new inspection sticker to replace the one that was destroyed by the crash. Ryan is engaging and cares about the customer experience. I didn’t get the names of the fellows working on the cars, but they were also polite.

Best auto shop I’ve been to! Lori was extremely helpful and always kept me up to date with how my car was doing. Never had such nice service before to be honest. I would definitely recommend !!!

Fantastic experience from start to finish. I cannot say enough about the customer service and the expertise of the staff. Professionalism thru and thru! All the parts are Honda parts for my damaged front end. I picked up a super clean shiny car that works amazing. They were recommended by my State Farm insurance. Now I won’t go anywhere else.

This is a wonderful place to do business. Laurie and Chris were extremely helpful. My car was hit and completely damaged and started to droop in the front. I took it in and was worried terribly about it. But Laurie was completely reassuring and I could call anytime. She returns calls and makes sure you’re happy. Chris knows exactly how to handle European cars and makes it look like you just took it off the lot. I haven’t seen my car look like this in years. I couldn’t stop staring at it. The price was great too. They’re a reliable company and I would recommend them to anyone and everyone. Thank you, you’ve got a customer for life.

I have not had the need for an auto body shop for almost 30 years. The people at Auto Glen made this experience so much easier for me. Laurie and Chris are both true professionals who know how to take care of a customer. When my insurance company gave me a hard time about my rental they acted on my behalf and corrected the problem. I had some body work covered by a claim and some that was not involved with insurance so they negotiated a fair price for my out of pocket work. Their workmanship was beyond expectations. All work completed within the time they told me and was perfect. If I ever need body work again they will be who I call first.

What an amazing experience! I chose this place after reviewing the comments and going in to speak with them. From the beginning Laurie was extremely attentive and helpful in assisting me with navigating my first claims repair. The job took a little longer than first stated but it was completely worth the wait as I was informed the paint job needed to be redone as they felt it could be done better and they were waiting on pieces for the vehicle. The car looks brand new!! 🙂 Laurie and Chris were amazing from beginning to end and even went as far as contacting enterprise on my behalf in regards to the rental car bill. (THANK YOU AGAIN!)They were always fast in returning my calls and answering any questions I had. Really happy with my decision in choosing Auto-Glen and will definitely be back on any vehicle future repairs. Thank you for everything guys!

My Ford Explorer was barely 3 months old when I was rear ended. Needless to say We were devastated, new car new metallic paint etc.I had been to a few auto repair shops in the past and they were okay. But after reading the reviews about Auto-Glen I decided to try them, was I glad I did. From the time you walk in you know that you made the right choice. The professionalism and caring from them is just a breath of fresh air. Every thing was handled perfectly and i was on my way in 45 minutes. The car was completed as promised and the paint was flawless. Hats off toAuto-Glen great job and great people

Auto Glen is hands down the best Shop around. My car got sideswiped damaged my front ,rear bumper and driver side door. A accident is stressful but Lori and Chris took care of all the phone calls to insurance and the paper work all I did was drop my car off they took the stress of my shoulders they made my day better as soon as I dropped my car in there body shop. they evaluated my car gave me a time frame the car was done. The Body work was exactly as I picked up my car when it came off the dealer with zero miles, paint was smooth the shine the color match the rim was Perfect they even cleaned the car thoroughly inside and out, which was totally unexpected! Highly recommend and definitely will recommend my family and friends.

Had some issues with a previous repair. Auto glen’s staff and especially Laurie did a great job, took care of everything and got me a rental until my car was repaired. My car looks brand new thanks guys.

As much as I love my car, I am very particular about who works on it but Auto-Glen did an amazing job on my 2018 Range Rover Sport after it was hit head on! I am very impressed with the body work, paint job & detail! One very satisfied customer! They handled my claim with professionalism and my car with care. I not only recommend them, I will not trust any other shop with my baby! Thank you to the entire Auto-Glen staff!

This shop is absolutely amazing!!! I brought my car to Auto Glen after I was involved in an accident. They are seamless and made the process soooo easy for me. My car was in and out of the shop in a very timely manner and I am very much pleased with their work. My car looks amazing. I highly recommend this shop!!! FAST, EFFICIENT AND GREAT WORK!! Thank you Auto Glenn!

They did an absolute amazing job on my car, they made it look brand new. Laurie was very nice and very professional. Kept me updated , answered all questions, and helped me fight the insurance to pay for the damage (side swiped by a truck) I can not thank auto Glen enough for what they did.

This place is truly Amazing... My car was side swiped while parked so I asked around and this particular auto body shops name came up recommend by several other Very satisfied clients hence I came down for an estimate as I was greeted by a Very polite & knowledgeable staff who handled everything from the on the spot estimate to putting me in a rental car. A few days later I got a call that the car was completed and I came down to see the car I was amazed at the Factory New appearance. I couldn’t even tell where the car was impacted anymore. They even detailed the interior at no additional costs !!! Great job guys as I will be recommending all my family & friends. 👍👌

Exceptional service. These guys have it down to a fine science! Fast service, amazing quality, and their work is perfection. They had me in a rental during the whole time my car was repaired and gave me updates on the progress of the work. Chris Lofrese goes out of his way to make sure everything is perfect and the customer is happy. Auto Glen is the only shop I trust with my cars.

Excellent work, amazing customer service. Lori and Chris are awesome! They helped me through the process of repairing my car after it was stolen and seriously damaged. My car looked brand new after they were finished! I couldn't have been happier with them, and I will definitely be using them for any future repairs.