I stopped in to pick up a part and had a minor issue locating our account phone number—something that took less than 30 seconds to resolve. Instead of helping, the employee assisting us (John) immediately became hostile, raised his voice, and said he “didn’t have time for these games.” He then became so frustrated that he started cursing at us.
This was before 11:00 AM, over a routine customer interaction that should have been handled professionally. No customer deserves to be spoken to that way, especially over such a simple issue.
Completely unprofessional behavior, zero customer service, and an environment that feels tense and aggressive. There are plenty of other auto parts suppliers—I will not be returning to this Parts Authority and strongly suggest others take their business elsewhere.
Business opens on a Sunday at 9 am I ordered a part at 9 at 930 still didn't receive my part has to walk out this makes no sense why open at 9 just to hang out with counter peopel.disgusted,must be better places!
Horrible customer service. Whoever is answering the phones needs to be fired for the way they talk about customers thinking they are on hold. Will NEVER use them again. Frequent customer lost
Drove here from CT to get a part nobody else had in stock for my truck. The price was amazing compared to Mercedes who was going to have to order the part & it was going to take a week to get. Staff was very nice and knowledgable! And, I would like to thank them for not talking down to me as sometimes happens when women visit places likes parts stores or mechanics. Would certainly come here again!
Please dont go here. Just go to an advance auto part or autozone. Here is more expensive and this lazy guys will make you wait 25 minutes to grab a part, only come here if there is the only place in a 50 miles radius that has the part you need!! Other wise is faster to drive 30 min away and buy the part somewhere-else
This is for truck drivers. You have to show up exactly on time. They will not let you park in front to wait for any amount of time for your delivery appt. They will tell you to leave, even with nowhere to go.
They will say park in front of someone else's property, but the shoulder is not large enough for big trucks. Their dock is inadequately sized for 53' trailers and you have to back in, sometimes blind side, from a busy street. The cars contain angry drivers, that will not stop and wait for you. They do not offer to help at this business.. They do not stop traffic. They will not tell any of the many cars or people in your way to move. They are rude while you are working. You will have to drop your trailer, because the tractor will block an entire direction, two lanes of the street in front.
I suggest not taking this load. I suggest a blacklist of this business by all 53' trailers. Someone is going to have a bad accident there. It's just waiting to happen.
If you go there, I would ask for five times the rate, no less than 7k. It's not worth it for you to deliver to this location. I would give zero stars, if possible.
I warned you. Good luck, and may any truck drivers reading this, be blessed with safe travels.
Just in case it's helpful to anyone else, this is a warehouse, and not a retail location. I walked in to get 1 quart of oil to top off my car and it was very obvious I was in the wrong place. I was standing next to all of these serious looking mechanics, and needless to say I am not a serious looking mechanic. However, much to the credit of the guys working at this warehouse, they directed me to the right place, the dude at the computer made sure I was getting the correct thing, and they wrote me up for my 1 quart of oil and sent me on my way. I wanted to leave this review to thank them for taking care of a lost soul.
I ordered a part from these guys online and it got shipped to the completely wrong name and address. After 3 attempts to reach out and get this resolved, there was no response. I don't recommend using this company for anything. Poor customer service, and the most unprofessional group I have ever dealt with.
That place should wiped out and get banned from the general public. Rude and unprofessional staff that can’t handle a simple situation without giving you attitude. Disgusted place to go and do business with.
They are always on point with the parts and especially the customer service. My guy when I go pick him up parts he's always called you nice on point goes above and beyond for the customers of parts of authority.
There is a white guy on front desk always busy on his phone And an attitude like he is making you a favor .I wait 5 mint to place an order and then 8 minutes after I see him busy on his phone I just left tule place there are other parts stores they will treat you like customer
The Parts Authority in Rockville Centre is the headquarters for All Parts Authority. If they don't have the part in stock they'll get it for you in from one of the other locations within 30 or 40 minutes. Their prices are super lower than other Auto Parts distributors.
Friendly service great prices speedy delivery or pickup. They have everything you need for your car truck or all-terrain vehicle. This is the headquarters for all the parts Authority. Once again the nicest people work at these places
132 S Long 132 & 136 So, S Long Beach Rd, Rockville Centre, NYAuto repair shop
Website
