We've been a customer since the owner of the station previously across the street retired. We had no issues when Brian was in charge. Recently, we brought in my daughters car for an inspection. For reference, the car is 2 years old and has 14k miles on it and is only really driven locally. I got a call from Jason who told me that in order for it to pass inspection, the car needed 4 tires new tires and brakes at the cost of $1300. This seemed odd to me and my husband, so we consulted with a friend more knowledgable about cars. He found it to be ridiculous and told us to take it to the dealer. When I told Jason I'd be picking the car up to get another opinion, he told me that the dealer would charge me much more than he would, but I said I would take my chance. Brought the car to the dealership and the tires were in good condition and the brakes were fine. The car passed inspection and the cost was $37. In fact, the mechanic at the dealership said that if driven the same type of mileage for the duration of the least (1 year), the car would need only a tire rotation at the next oil change. When I called Jason to share this, he got very aggressive with me and said the dealer was lying. He claimed dealerships slap passed inspection stickers on cars to remove themselves of responsibility for the poor materials they use on the car. I dismissed it to his bad attitude of being caught and went about my day. Then a friend shared that she had a similar experience on an inspection and had to purchase all new tires at the spur of the moment. I posted in a local Facebook group, and over 50 different people told stories of similar issues with this mechanic. While I can't speak to whether or not they actually needed tires and brakes, I did hear about cars getting tire rotations and the mechanic "forgot" to rebolt the tires in. Or someone went in for an oil change and "accidentally" got a new windshield. Or a horn that worked fine didn't work upon inspection and failed, only for the owner to be told by a dealership that the horn fuse was removed. Again, I'm no mechanic but something is fishy here. I would absolutely go elsewhere if you're looking for an honest mechanic. As someone said "the only thing Plainview Auto is good for is a $20 tire patch."
My go to place for anything auto related, Jason is the friendliest guy around and prices are fair, honest and work is solid!
I can not recommend this place and this team enough.
I have used Plainview Auto Care now for a few years due to recommendations by my friends. I have found them to be honest, reliable, and accommodating. The staff is very friendly and goes out of their way to be helpful. I highly recommend them.
Failed my car because the front brake pads were bad. Took the car home and replaced the pads myself. These are the pads that he told me were bad. NYS says a fail is when you have metal to metal contact. These weren't even close to that. The squeelers weren't close to rotor yet. He should have said they are halfway worn and suggested replacing within the next year. He lost my confidence as a reputable shop owner. He also collected my $37
Note that paying by credit or debit card incurs a surcharge at this business. The last time I brought my car in and paid in cash, I was shortchanged by the man behind the counter.
Honesty is important to me, so that was enough to make this regular customer take her business elsewhere.
Best place to get your car taken care of on Long Island. Jason and his team are fast, prompt, and above all, honest. I completely trust them to take care of what needs to be done on the car and not push unneeded repairs. They also offer some of the lowest prices.
I warn u, do not go to this place! I went there for an state inspection, it was an drop off, they called me back like an hour telling me my car have this and that big safety issue, and the repair will cost me 550, the inspection did not pass! I spoke to my husband the issues they mentioned was just replaced last year, they are brand new unlike what they said its old and worn out! So I told them we are not doing anything to it, they wanted 37 for the inspection fee! But when I ask for the ticket, they dont even have it, They did not even run my car in the machine! All the issues they told me was just trying to rip me off on top of inspection! I believe inspection does not bring them any profit! But come on, dont rip off your neighbor like that! This is horrible!
Stopped in this morning with low tire pressure from the cold weather. Nice young man filled all my tires for me. Have always experienced excellent service at this shop. Happy Holidays!!
Went there with a clicking sound when I turned. They called an hour later and told me the front axel needed replacement and the car was dangerous to drive. Pressured me to repair right away. Found out why. The real problem was a worn out boot. Was going
to cost $1400, but cost me $450 at a reputable shop. Then they charged me $1800 for brakes ( all wheels) and an oil change. I've used this shop for over 20 years. It's a shame they have become a total ripoff. They've lost any business from me. You should dump them as well.
Rouge place, they promised to do the inspection for me in 3 hours, I wait for 3 hours but they didn’t even touch my car. Waste of my time. And I saw if you are white customers , your inspection really is way quicker, highly recommend white customers to do inspections here, and this place is absolutely not welcoming Asian people like me.
pay attention, this shop is very terrible. I got my car scratched and dented during a service and the owner never acknowledged the fault. I showed him the car images prior to the service that day and he still shamelessly denied the claim. I would never go to that shop again. such a shameful owner!
I've been taking my car to Plainview Auto for almost 15 years and they've always been honest about the work needed to be done, give a fair price, and complete the job quickly.
I had my oil changed the other day and because of the miles on the car they also gave it a thorough examination.
The attitude of these people is ridiculous. They are extremely rude for no reason and act like they’re doing you a favor just by talking to you.
They were actually a good shop until the shop across the street shut down. Now that they have a monopoly they couldn’t care any less about their customers. Would not recommend unless you want rude people to overcharge you for basic services.
FINALLY!! An honest Auto shop!!
As a woman walking into an Auto Care shop, i always wonder if i'll be given honest repair information...but with Jason (the owner), you NEVER have to worry about that concern. He has given me honest guidance when i do & DON'T need service.
That honesty is "PRICELESS"...
You can definitely trust him with your car!!
Wow thank you Jason for helping a "lady in distress". I'm not familiar with the area I found them on Google and was I lucky. I had a nail in my tire I called they told me to come over and it was fixed promptly! Definitely a pleasure in dealing with them. Highly professional!
So it appears I’m the one star minority which means people are happy with the services they provide. Great! I’m new in the area and I was looking for an estimate to do a good number of maintenance things to my car. I went to the shop twice and both times was promised a phone call because the guy behind the counter didn’t have time to help me. Ok but He never called. I brought my commuter car to a station right down the road. A thousand bucks later I was happy with it (fair price, checked with family members in the business). I have three cars. This shop has so many customers so I know I won’t be missed. Cheers!
My family and I have brought our cars here for service and repair for going on 10 years. Jason and or Brian have always clearly explained any issues and the team has performed the work flawlessly and quickly when necessary. I say when necessary because more than once I have brought a vehicle to them with a warning light or minor problem and they fix it without a charge. Every invoice I have received is transparent and reasonable. I would recommend this business to anyone, but especially those who fear they know too little and are worried they could be scammed. It took my wife and I too long to fid them but you truly could not be in better hands.
I almost want to write a bad review so less people go here but won't do it. I try to get all my car work done here but they are very busy so I highly recommend calling a head of time to book an appointment. Their services are really good and most importantly they have been extremely honest. There was multiple times I went there thinking it was a major issue or they would upsell me but instead they tell me the honest quick issues. I also recommend getting the tires here if you get oil replacements here since they will typically change your tires every time you visit. Highly recommend this place.
Every time i go to Plainview Auto, i am NEVER disappointed. They are quick, helpful and resolve any car issue that i had. The workers are awesome and friendly and i can tell, that they are caring and enjoy their work, especially Nash. Jason is ALWAYS attentive and supportive. i feel so lucky and fortunate to finally have found a mechanic and an auto shop that helps me and does not try to rip me off or only care about making a buck. Thank You Plainview Auto for consistently being there for me!
Called asking for a quote and they told me to go somewhere else because they refuse to offer a quote. I already know the issue and I've been to other places to confirm and all the other places offered free diagnostics and a quote upfront. The guy on the phone was SUPER unprofessional and basically told me to screw off. I would recommend staying FAR far away from this place. I'd rather drive 20+ miles to the city to get my car fixed.
Plainview auto is by far the best auto mechanic I have ever been to! Im no expert but I am very familiar with cars since I've owned so many! Jason and Brian run a great shop! Your WILL NOT find a more honest repair shop! They have a great reputation and there is a reason why! Prices are very fair and these guys are so humble and nice! They really value their customers! Thank you Brian and Jason! (this is mike and Jamie with the 2011 Nissan Rogue you repaired on March 4th 2021.
Plainview auto is by far the best car repair shop I have ever been to.
From major to minor jobs, they do it all. Pricing is very fair and they never sell you things you don’t need. They are honest and reliable. Brian and Jason go above and beyond to make sure your happy! I would recommend this place to anyone on Long Island looking for a GREAT mechanic!
They are my regular guys who take care of my car. They do great work and are reasonably priced. Only negative is that they do not take you back to your house while waiting to get the work done. So you have to get back and forth on your own. Before COVID, they had a waiting room. That is no longer available
Have gone to Plainview Auto Care for years. They absolutely will not do a repair that your car does not need. They will advise you to save your money instead. These guys are friendly, knowledgeable, and efficient. I recommend them highly.
Hello I am happy to review this service garage...my husband discovered this station10 years ago and have been using them ever since. They take you at the appointed time and the wait is never long. They tell you when your car will be ready ! They are efficient and know what they are doing. We have never been misled.
Plainview Auto Care is a friendly neighborhood shop. We have used them for inspections and minor car repairs. They have always been fair and trustworthy. We went to them a couple times for one of our cars thinking that there may be some major work done. Both times they explained that the problem was minor and fixed the low cost issues. Other shops might have tried to "up sell" the issue... they did not.
Then, just today, I had a low tire pressure indication on my dash board. I stopped in to ask if they had an air hose I can borrow to fill my tire. The response was "that's ok, let me get a gauge and I'll check all 4 and fill them to the proper pressure"... When I went to try and offer a payment, he declined and said it was OK and enjoy my day... I'd say, that is an honorable local establishment!
I am so grateful to all of the wonderful people at Plainview Auto Care! Let me start by saying that I have never seen such professionalism at a service station before. Like most people, I have anxiety about taking my car anywhere for service but these guys treat you like you are family. The service I receive is outstanding! They always give me a diagnosis before they start working and I know exactly what it's going to cost so there are no surprises. I feel their prices are extremely reasonable and my car has been running great since I have been taking it to this place. They always do quality work and I get my car back to me quickly which I have not experienced before in other places. In fact, I felt like my car was held hostage at other shops (sometimes for more than a week for simple repairs!) and got the run-around from some mechanics. Once the work is completed at Plainview Auto Care , I always get a call & a text to let me know my car is ready! I really love these guys! I have recommended this place to everyone I know! Thanks so much guys!
I am a person who doesn’t write reviews but I NEED to write a review for this place. This place is absolutely GREAT! I would give them 10 stars if possible. I got a flat tire and they fixed it for me with true honesty. I have been using a different auto shop before but I noticed that I had been charged way more than necessary. Plainview Auto Care is definitely going to be my primary auto shop from now on. Highly recommend auto shop for sure.
I would give more starts if it was possible! I took my car, they showed me what was wrong, fixed my doors that were bent (biggest headache) without charging me
For it , the price was great (radiator job), service was fast, car is in perfect shape!
The couch in which I was waiting was extra comfortable and the area was super cleaned!
Every other place I’ve gone to fix my car they are so dirty!
Other detail that made me feel very comfortable was the fact that there was a little girl hanging around there on the Saturday I went! As a woman it felt much more comfortable just to be there!
Definitely they are my first option when I need anything with my car!
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