Action Auto Parts JunkYard in Rochester (NY)

Rochester (NY)

Closed at this address

Address:	2996 W Henrietta Rd, Rochester, NY, United States
Phone:	+1 585-872-1540
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 199 Reviews
ZIP Code:	14623

Or book our professional car removal services online!

Call us NOW

1-888-853-0481

24/7 Available

Free Towing and Same-Day Pick-Up Available

We Are Junk Car Buyers With Over 30 years in the Industry, Working Since 1992

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SAME DAY SERVICE AVAILABLE! Price Quote Guaranteed

Top Dollar Paid
for Your Vehicle!

Working time & Location

Hours not specified

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What clients say about Action Auto Parts in Rochester (NY)

Went to get a transmission for my 2014 Jeep Patriot Sport 5spd and they didn't disappoint! Cheap as heck also! Ended up trading in this Jeep for a 17 Jeep Renegade

Lulu Burns

02/17/2024 10:05:23

Had a rim split on a 98 explorer..needed a replacement immediately. The replacement was not pretty but was good enough to get me rolling again.

Grant Sanders

11/29/2018 19:36:19

Good: Really friendly staff, and they pulled the part I needed (Toyota car horn) for $15, plus I got to pet their friendly junkyard cat so I'm one happy customer! 😂 Only sad thing was when I went there and saw the place was swarmed with Monroe county sheriff officers. They were robbed last night and found out about it when they opened the store this morning. I hope they catch who ever broke in.

Introverted Oreo

06/13/2022 15:28:04

Disorganized is the one word I would use to sum up my experiences. I've been to this yard for 3 different parts. The first part I got, I went in ordered the part, left added instructions to give me the mounting hardware, and then came back later and got my parts with no waiting. That part was great. Second time, had them tell me the part wasn't available, but it might be coming on a truck later in the week. Call back several days later and part is still unavailable. Can't complain - if they don't have it, they can't sell it. Third time - wanted a ignition module for my car was told they had it in stock. Paid for it and was told there would be a 20 minute wait. Told them I would come back at the end of the day to pick it up and when I get there I find out no one had pulled the part. Waited an hour and fifteen minutes just to have someone tell me they'd have to refund my money because "someone in the back" couldn't find the part. Called back today to ask if they'd made any progress (was asked to call back the day before) and was told their shop in syracuse has the part. Was also told that I'd have to come back, pay again for the part, and then wait 3 days for it to come in. Though some of my experiences were ok, their policy of forcing the customer to pre-pay for parts is beginning to wear thin - especially when they screw up and then still insist I come in yet again to pay. I even offered to let them keep the money pending delivery the first time they offered a refund and was told that they may not ever be able to get the part. In the end, if you ask me, I would rather not spend time waiting uselessly for part. I would also rather not come in, pay, come back to get a refund, then come back to pay, then come back again 3 days later to pick up a part. That's four freakin visits for one part! They're also located in a spot that's hard to get in/out of due to traffic. Sorry, but with customer service like that, I'm not going back if I can avoid it.

D Smith

08/17/2010 17:52:16