What clients say about Townline Garage in Honeoye Falls (NY)
I called around 1pm yesterday because I had a nail in my tire. I had already called so many shops who were too busy to take me. Townline had a full day of appointments and they were totally booked, but they made time for me because they knew it was an emergency! Out of the many shops I called this was the only shop who considered my situation and made the time for me. Not to mention it was already late in the day when I called. I will recommend Townline to everyone! Not only an excellent business, but considerate people!
I highly recommend Townline Garage in the village of Honeoye Falls. I had my car inspection completed here in February. Scheduling a day which was convenient for me was easy. Upon arriving I was greeted by the nicest man named Brian. I was very impressed with the waiting room. It was very clean & welcoming. My inspection was done promptly. In cashing out I had the nicest conversation with Brian who explained he once owned the garage. Now his Son does & he works part time. Our conversation was the bright spot to my morning!! Townline Garage is conveniently located in the village. It offers prompt service as well as a very welcoming environment. Thank you Brian for making me smile as I left your garage. I will definitely see you again! I highly recommend Townline Garage!!
Terrible experiences here. They have been rude to my mother who tried calling to see when her car was going to he done. “Cant work on the car if your on the phone” should probably hire someone to work the front desk. Had to get a simple inspection and the shop had busted holes in my subframe that had been rusted. Wish I had proof but the shop that inspected the car a couple months prior to me buying the car said the holes were not there and no mechanic should put holes in your car. Pretty shady spot Would not recommend.
While out driving around, I heard a thumping in my tires. I pulled into Townline Garage and checked them myself but didn't see anything.
A block or so down the road, I heard it again.
So I pulled back in and asked if they could check my tires for me.
He did and he found a piece of metal in my tire. He said he would try to plug it but wasn't sure it would work.
Note: I did not have an appointment AND it was just before closing time!
He was able to plug my tire!!! I was so grateful for his help!!!
Great service and empathy for my situation!!
Thank you, thank you!!!
Knowledgeable team that you can trust. Not the cheapest, but certainly some of the most ethical and honest people I’ve ever patronized. Great local shop!
Honest and trustworthy. Owner knows everyone, provides excellent auto care. Mechanics/Technicians are personable and skilled, explain everything before work is done. Rightly recommended.
Great guys!!. Always willing to help in anyway! My motorcycle litterly broke down just before there shope i coasted it in the parknlot lot. They let me keep it there till i got a trailer to get it and then they even lended me a hand !! the owner brian Even offered me his very own rachitstraps !! You just cant find kindness like that anywhere anymore in this world.. i Highly recommend this shope to anyone!
Have been taking my car to the dealership for work (expensive) and thought I’d try this place, closer to home. My car was inspected and passed at the dealership end of January and the notes they left for me to fix next visit were front brake pads were getting low and exhaust. I came here for the break pads and ended up getting charged $1,113!!!! First they said my brakes look fine but then they called back because they can’t find my lug nut key to get in so they had to manually take a lug off each tire and replace them with regular lug nut. That cost $100… Then they said I needed to do front pads plus rotors and calipers?! They also told me it would be around $700 and when I went in the bill was $1,113… Just surprised a big money grab dealership wouldn’t have put all that work in my inspection notes and made me fix it to pass inspection, it was less than 3 months ago. Also, labor cost is $128 hr here. All the lug nuts they replaced match except for one tire… the silver ones are originals (photo added) not happy with that for a $100 lug nut job either
I have been a "Gear Head" for over 50 years of my life. I went to Morrisvile Ag.&Tech for automotive Engineering/Repair I have repaired just about every component on my vehicles in this time period. In recent years, as I have aged, I'm not as enthusiastic about working on my own vehicles. What's a person too do? Well, I have known Brian for 15 years through my local church. I know him as honest, charitable and "God Centered" man. Long story short: I am very detail oriented when it comes to working on my everyday drivers and my Muscle Cars. I WILL NOT let just any "Joe Mechanic" work on them. Brian and his team at Townline are Exceptional!! Totally trust them with my babies and I have never had a problem that they couldn't solve along with giving me inexpensive options! These guys are the "A" Team!
DO NOT GO HERE!!! Wife took car in for NYSI. Claimed horn didn’t work ( common intermittent issue on make and model), any “technician” worth going to, knows the mk 3 Ford Focus (2012-2018) has faulty horn from factory( remove black plastic trim triangles and knock on horn fixture usually “wakes it up” making it function properly, and 2 tires didn’t pass. In fact 1 tire was nearly out of spec, but still over the state safety minimum tread depth (2/32). Moving said tire to rear position from a drive wheel position (front) quickly rectified the so-called “safety failure”. Taking advantage of a brand new mom simply because she is a woman, with our newborn son in the NICU at strong, trying to scam $300+ for tires when they are not needed. Underhanded deceit,I held NYSI certificate from 1999-2016, laws may have changed as far as the safety specs but a non drive wheel tire(rear on a front drive car was always 2/32” to pass. My wife is vulnerable right now too! Shame on the both of you! There are more honorable ways to make money (legal too!) rather than trying to stereotypically prey upon women when dealing with anything vehicle related, be it purchasing a vehicle or regular mechanical maintenance that requires a shop or technician. These days many women know quite a bit more about cars and the value of the US Dollar, than back in the 50’s when they were viewed as their husbands domestic subordinates. In this case “old school views” are hindering society or rather aiding in the break down of society, family is at the core of ideal society, if a companies core structure isn’t based around familiar ideology then I don’t care to do business with that company, as there success will bring society closer to its downfall. Also it’s just not cool. Treat everyone as if they are just as valuable and as intelligent as you are, cuz chances are, if this is how you wanna conduct business, then the women you target with this cr@p , are by far more competent than you are.
I moved to the area a couple years ago. They have gone above and beyond to make sure my car is safe to drive. They are very understanding if anything comes up and will do their best to help. Will be a permanent customer from now on.
I love Townline. I've used them for about 10 years now. They are very respectful to me and my wife. Also they have a small waiting room and it is always clean. For a small garage you just don't find that. They are 30 min away but it's always worth the drive. They never tell you to fix things if it isn't broken like other places will. I simply can't see myself going anywhere else because they are very good at what they do.
Thank you so much for helping my Mom last week when the muffler on her truck fell and was dragging on the ground. She lives in Canadice and happened to be driving by your garage. She really appreciated you taking care of the muffler and your kindness.
Honest mechanics that can give u a good estimate right up front and they stand behind their work. Will never go back to the sketchy dealer service shops
Took my car in this morning for an inspection. I got a call from the garage and they told me I needed a tie rod replacement and new brakes. Well, considering I replaced the brakes a few months ago I know that's not true, and I replaced the tie rod when I got the car. I know what the car drives like when that's broken, I know the tie rod is fine. In the end, they tried to charge me over 700 bucks for brakes, a tie rod, and wipers. I'm sure they are going to try and take advantage of the new business now that Dana's Garage on Norton St is temporarily out. I'll be taking my car somewhere else from now on. Be careful people, don't let them get you.
UPDATE:
The next day I took my car to another garage for an inspection. They checked the tie rods and brakes and said all were fine. Townline was going to charge me over 700 bucks for things that didn't need to be replaced. What a scam, i'll never go there again and neither should you.
Brian, the owner, is honest and sincerely wants to help people out. They do car services including inspections and also sell cars. I've been going here for years and actually trust these mechanics.
I've been using Townline Garage for about 7 years now and would highly recommend them. They are accommodating, knowledgeable and I have never had to return for a reoccurring problem. Although I have moved across town now, I still continue to use Townline Garage.
Always willing to help a customer out in a pinch. These guys are Ultimate Professionals. I came in with no appointment and they were able to get my car in and look at it and fit it into there already busy schedule. # Customer for LIFE !
The staff here is better than any other shop I have been to. They always give you honest opinions and I never feel as if being taken advantage of. I call the shop anytime I have a question and they always pick up and help. Next time you need some work done on your car or truck give them a try.
Had a lug nut strip and I needed off to fix my wheel bearing. I called them up and they had me come right down. 10 minutes later they had it for me They charged me nothing! And saved me big time. I wouldn't hesitate to go here in the future.
Small, family owned garage right in the heart of Honeoye Falls. I have been bringing my car there for years and they are always willing to help. They give you a detailed breakdown of what has to be done on your vehicle, but are not like most garages that are forceful in their sale. They are very fairly priced and have also done additional things on my vehicle free of charge. I would definitely recommend them to anyone!
Not sure what all the good reviews are about, the two times I’ve gone for an alignment my car came back the same way I took it in. The owner is cocky and doesn’t give you a chance to even talk because he’s too busy rambling on. I’m not gonna pay $100 for my car to come out the same way I took it in. Not to mention the second time I went there with my other car they revved it into the garage and wasted my gas. Both the times I’ve gone there they have taken their sweet ass time and let me sit and wait for half an hour after my car was done. Boyfriend went there as well and they wanted to charge him $213 for an alignment where his car just needed to be adjusted a little bit. I’ll keep my business with Moyle and I’ll continue to tell my friends to go somewhere else other than here. Maybe It’s a hit or miss with this business or maybe they just like to treat the people that come to them with euro cars like we’re stupid.
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