Perinton Automotive Center Inc - NYS Inspection, Auto Repair in
Fairport (NY)

Took one of our cars here yesterday for a state inspection. They failed it due to window tint (40% they claimed). After reflecting on it, what I didn’t appreciate was the guy’s smug and arrogant attitude from the start. He was a blonde guy with glasses, no idea who he was - a service advisor or something? Anyway, he waltzed in and said “hey your car is in decent shape but I have to fail it for that window tint.” The car is in perfect shape, not “decent” because I work on all of our cars myself. Anyway he then immediately went into an explanation about it being 40% and state law is no more than 30%. Even the tech he worked with was shocked and couldn’t believe it. The window tint is barely noticeable. This guy then proceeded to say “we can take it off for you for half an hour of labor”. I asked what the labor rate was, I think he said it was $189/hour. From there it just seemed like a money grab to me, based on his attitude. From there I said “I don’t buy it”. Then his voice shaked and he said “are you calling me a liar?” Ok, I never said that did I? Anyway I apologized to him if I said anything that made him think I called him a liar, which I never did Then he went on to preach to me about NY state laws, etc telling me “I have to mark this as FAIL sir or we could get in trouble”. Whatever. There is a way to handle these situations in a better way as a business and act like a professional. Had he said “hey look I know this law sucks, you didn’t even know there was tint on it, but if we pass it we could get in trouble” I would have said yep, no problem I get it. Let me take it back home and pull the tint off myself (which I did and it took me 10 minutes, so they wanted to charge me $21 for the inspection plus $100 for pulling window tint off so over $120 with tax which is ridiculous). Congratulations, because of this smug, arrogant, high and mighty all powerful guy at the counter with zero professionalism or people skills, you just lost a customer for good, and we have a lot of cars. We ended up taking it to get inspected at another reputable place, a guy my wife worked with before. He was surprised and said he wouldn’t have even charged us the $21 for the inspection or marked it as fail until we fixed it and brought it back. He would have just told us it won’t pass. THAT is customer service that brings people back. Again, the laws and whatever are beside the point. It’s how you speak to and treat customers that makes all of the difference.

Perinton Automotive Center, Inc. 20 Jefferson Ave Fairport. We had a problem with another establishment telling us the brake lines were bad so we brought the car to Tim and he said they were fine and needed no repair. Turns out he was right. We saved money and found someone who is honest and tells you the straight story. How rare that has become. We highly, emphatically recommend this automotive center and Tim. Tell him you read this. The Professor……….

The customer service here is the best I’ve encountered. I had an unexpected last-minute issue that made my car unsafe to drive in the snow. After looking at reviews, I called Perinton Auto and they had me bring my car right in; the staff went out of their way to accommodate me. Not only were they amazingly responsive, they were incredibly gracious in doing so. With that type of customer service, and great results, I am now a raving fan for life!

I had a great experience with Perinton Automotive. I needed my car inspected because I was headed out of town in a few days and Mike made sure that I was able to get it done that day. He was super kind to me and the man who worked on my car even stayed late to help me out. Way to go, Perinton Automotive!!! I highly recommend this shop because of the kind and friendly service. Also my car was ready in no time!!!

In an emergency, Tim always helps out. Always on time, no extra repairs, stands by their work. A great auto repair shop. 9/8 Once again Tim at PERINTON Auto comes to the rescue. Out of town relatives discover that they have a tire that is leaking air. Looking at it, we discover a large nail imbedded in it. A call to Tim and he replies, “bring it over and we’ll look at it first thing in the morning”. 8:30 the next morning, “you tire is all fixed”. You Couldn’t ask for better service.

Took my truck in to have a fuel leak looked at. Dropped it off at 8:30am on a Wednesday. They called with a diagnoses and estimate by 11:30am, and the truck was repaired and ready by dinner time. Insanely impressed. Wish they had put my drivers seat back where it was lol but I mean, I’ll gladly take a 2 second inconvenience for service like this! Very impressed and highly recommend!

This place is a scam. I went in due to my heat shield above my CAT converter being loose. The shield was vibrating and needed a new bolt at most. After 18 minutes which was great, they came back and charged me $40 for a nut, bolt, and washer. To add insult to injury, I drove away and the vibrating sound from the heat shield is actually WORSE than it was BEFORE I came here!! They charged me for not even fixing the problem and now the rattle is even worse then it was before. If you’re a young person, or any person, do not come here. They will over charge and not even address the issue. I’ll be going back to my regular mechanic, this is close to my house and I was hoping it would be more convenient. I couldn’t be more wrong. Avoid this place.

This was truly a superior auto repair experience for me. Perinton Automotive saved the day when I had a major breakdown. They arranged a tow AND a rental car, and gave me a great price on both. The repair was quick and thorough, and with a great price to boot. It’s no surprise that this shop has built quite a loyal following here in our area. I will go back again for my future repair needs ... thanks for your help, Perinton Automotive!

My daughter just bought her first car and bought it from a dealer.Not even a week later it broke down. Tim looked at her car and so much was rusted. He didn't understand how they passed inspection. He said the damage was over 2 000 dollars which my daughter could not afford. Thanks to Tim he called the dealership and told them they better fix her car or he will do something about it. They came to tow the car and the dealership is going to fix her car for free. Thank you Tim for going above and beyond and looking out for my daughter when you guys could have made that money for yourself. We really appreciate your honesty. We recommend Perinton Auto to everyone great people and very honest. Thank you so much Tim for everything. Olivo family

2nd time reviewing, well deserved! This auto shop has been nothing but honest and straightforward each and everytime I've needed them. They seem to have gotten busier, but they still fit me in this week when I had brake issues and no appointment and got the work done on the same day. Happy to be a loyal customer!

THESE GUYS ARE THE BEST! I had to get my car towed to their shop last week because the exhaust had broken off and was dragging on the ground. Despite them being absolutely booked for the next few days, they were able to squeeze me in and get me back on the road quickly. Jeff and all the guys there are professional, kind, and hard working. Take your cars here for any and all troubles!

Is it possible to get 6 stars? I am the owner of Pete's Auto in Honeoye N.Y. I have been in business for 24 years now. (what a coincidence) So has Perinton Automotive. I have a customer.(We will call him Brad)that lives roughly 45 minutes away from my repair shop. I had installed a brand new engine in a 2011 Chevy Traverse. After 1100 miles I got a phone call from Brad saying that he had a oil leak somewhere and his vehicle was leaving fluid on the garage floor. Because no leak what so ever on a brand new engine is absolutely not acceptable and potentially seriously damaging, I asked Brad to find a respectable repair shop close to his residence, let's have in checked out and I will pay for the service. Brad picked Perinton Automotive. I have had no knowledge or dealings with this repair shop called Perinton Automotive. Though this was my customers choice, I respected his decision and this is where the vehicle went. This is where I had the utmost privilege of speaking and dealing with Jeff.( What a wonderful individual) Highly, Highly intelligent in the automotive field, friendly, caring, understanding, and had plenty of time to speak with me when I knew Jeff was sooo busy and really did not have the amount of time that he graciosly gave me. In short.... Jeff and Perinton Automotive solved the issues and gave clarity to Pete's Auto and Brad. It is not something normal for a auto repair facility to praise another. It just does not happen. I recommend strongly to any individual seeking auto repair to Perinton Automotive

Totally recommend! I have been bringing my car to a different mechanic in a nearby town for years. They’ve always done good work and they’re reputable and honest. About 5 months ago my car started developing some loud noises. After multiple trips to the shop, continuous problems with this noise, and $1500 (yes, $1500!) later, my car was returned to me “fixed” and the noise was no better at all. So, I contacted Perinton Automotive Center and had them take a look. Long story short, not only did they diagnose and fix the problem which involved struts, alignment, and sway bars, but it was totally affordable. Today was the first day in 5 months that my car has sounded normal again and I am so happy and relieved because I honestly wasn’t sure that it would ever sound normal again. What I’ve learned from this is 1) Perinton Auto has equipment that my old shop doesn’t have - diagnostic equipment that can help detect a problem. It turns out that the problem was tricky and tough to diagnose, which is probably why my old shop never could figure it out and 2) Perinton Auto cares. They listened to what I had to say, they spent a lot of time listening to and diagnosing the problem, didn’t charge me an arm and a leg, and fixed it. The bottom line is that they care. This is my new shop, and I highly recommend it.

I am new to the area and needed to get my brakes done on my truck. I was able to schedule an appointment within 2 days, which I was struggling to do with other shops. They had my truck ready within 2 hours and were flexible with picking it up later on. Price was very fair, and the customer service was fantastic. I'll definitely be going back for future work on both my truck and my significant others car.

My husband has used the shop for years and takes all our vehicle there. Tim at the desk is the man and doesn't beat around the bush. Recommends what needs to be done and they don't take advantage of you here. Honest and Quality service here at Perinton Auto.

Have always done a great job and seem very honest. Recently was told I need new tires. I went to a tire place to have them done (and let them know I was doing so), and they were gracious, rotated my tires to minimize chance of a blown tire, and charged for nothing but the tire rotation. I had no plans of taking business elsewhere, and certainly will not given their gracious and friendly response. Thank you.

Had one of our snow plowing trucks go down following a snow event. To get off the road our employee pulled into the gas station and was going to wait for a tow. While doing so he walked to the shop located directly behind and the owner offered to get the truck in the very next day. Jeff and his crew got our truck back on the road in less than 24 hours and charged us a very competitive and affordable price and we didn't have to pay for a tow. They went above and beyond and we couldn't of been more thankful. Definitely recommend these guys. Thanks again!

Moved from Atlanta 4 years ago and have been trying to find a good garage since. I've been here 3 times now, always treated fairly, good communication from the owner about whats going on with my jeep. He's alway come in at or below (yes below!) what he quoted for repairs. They're busy, but that's because they're fair and honest, which is hard to find. Highly recommend.

Legit, family-owned and straight forward mechanics. May not be cheaper than the franchise competitors, but I'd much rather pay a few extra dollars for the peace of mind knowing that they aren't trying to pull any strings. They never try to push you to pay for anything extra, but always let you know if there's anything that needs some special attention. In fact, they've even suggested that I go elsewhere for certain things rather than trying to make a quick buck (parts, not services). Great guys!

For some reason this is using my daughter's name in my post, but I would like to add to the positive comments on this center that I can't say enough great things about this place. I came in at the end of the day needing an inspection done quickly and even though they had mopped up for the day, they took me with no problem. Tim was very friendly and kind and got my inspection done quickly and efficiently and I was out in no time. I really appreciate him taking me in last minute and doing such a great job. I have been here for service before and will continue. In fact, I'm taking my boat trailer over this afternoon for an inspection.

My current vehicle is 10 years old and has roughly 120,000 miles on it. I really enjoy it however, and have always hoped to get 200k from it. Unfortunately, my transmission went and I was faced with having to decide if it was worth fixing it or stepping into a new vehicle. After much discussion and guidance from Perinton automotive, I decided to have it fixed. I have to say, my experience was outstanding. They (without me asking) obtained and paid for a loaner vehicle for me. They also (without me asking) charged me a lower price in the end from that which I was originally quoted. They also took the time to research around the country to find the appropriate parts for my vehicle. To be honest, I came across Perinton Automotive mostly due to proximity to my house, but I have to say, they have now obtained a customer for life. Very highly recommended.

Just outstanding!!! For years I had serious transmission problems on my 09 Altima that was incredibly dangerous in certain situations. After multiple tries fighting with Nissan I gave up on warranty work and went to Perinton automotive with a part I ordered on Amazon with a suggested aftermarket fix I'd read about on Nissan customer forums. One employee there, Tim, investigated the problem and said "let's go after Nissan since this transmission is still under warranty". I think he could see the sad look on my face that I wasn't ready for another fight, so he actually offered to call Nissan for me and set me up with a friend of his there to take care of me. He said to me, "look, I'd love to take your money, but if it were me or a family member this is what I'd do". Around 1pm that day, after dropping my car off at Nissan, he called to follow up and see what happened. He even offered to follow up with them if I was getting a run-around. Long story short, I got a brand new transmission for free under warranty, and my car is driving like new! I am recommending this shop to everyone I know in the area. Honest, and go above and beyond. I'll be sure to take my car back when I have other work to be done. Thank you!

Extremely thorough and exceptionally honest. Get it fixed right the first time! It is often said that in life, "You pay for what you get," and it that holds true for the service at Perinton Automotive. Don't waste your time with other repair shops, spend the extra couple bucks with these guys to get your car fixed for good. The peace of mind is worth it. They won't tell you something needs to be fixed or replaced if it absolutely doesn't need to be, and they only use the best parts they can get, instead of the screws and crap that desintigrates and brings you back in a few months. Yes, better parts and smarter labor is slightly more expensive, but worth it to have a reliable car that can get you to work everyday. And knowing that you're not being lied to by your mechanic...priceless!

I have never had a Bad Experience with Perinton Automotive. I prefer to have all of the minor things checked and fixed unlike some other Idiots posting here, (it's a Safety Thing) The work has always been Top Notch and I have always been instructed as to what is a Priority repair over a simple fix. Keep up the good Work.

Took my 2012 Mazda CX-9 in to have the brakes checked because I was feeling pulsations in the pedal. Jeff called me in the morning and quoted a very good price for new front rotors and pads, plus lubricating and servicing the rear brakes. They also let me know that my tires were wearing down, and provided several recommendations for replacements (which I'll take care of before the winter). The car was ready to pick up later that afternoon. Great service and prices that are more than fair. Plus they didn't try to sell me things I didn't need. I'll definitely be returning when I need additional service on my car.

I have been taking my cars to Perinton Automotive for no less than 20 years and have always received excellent treatment. Mike, the service manager, goes out of his way to be accommodating, is fair with estimates and the work by the mechanics is top notch. I don't recall ever having to come back to fix a problem (because there weren't any). I just had brake work done, questioned the final cost as I seemed to recall the estimate being lower, and Mike showed me the last time (40,000+ miles ago) this work was done, how much pads, rotors, etc. cost then and today's cost, which satisfied my inquiry. I would recommend Perinton Automotive to those of you looking for an honest, trustworthy business.

I've been taking my cars there and always had a good experience. They are courteous and treat everyone very well. They explain all the work they do and make sure you understand and agree to all work before starting it. Their costs are reasonable (and better than other places) They are honest and I would not hesitate to recommend them to anyone.