AAA sent a driver from Action to assist me with a blown tire. Nick was the driver that arrived and he was quick, knowledgeable, great attitude and customer service, he made the whole situation much easier. Thanks Nick!
Larry was very kind and came fast, he was super helpful and such a nice person. Definitely recommend and Larry was very honest and respectful and treated my car with care
As a college student, I’m really glad I found such a reliable auto shop for my car. They made everything super easy whenever I had an issue—whether it was brakes, an oil leak, or low coolant. They always took the time to explain things clearly and even kept my dad in the loop about what was going on. Dropping off my car after hours was also very convenient.
Great service by Hunter. I received service through GEICO, originally my mileage was over but they didn't charge me any extra. Very affordable prices and quick service
Around 8:30 on Saturday night I hit something in the road that destroyed a tire. AAA sent Ian from Action Towing, and I am glad they did! He was smart, competent, and professional, and his people skills were extraordinary. He gave me the information I needed to make decisions, clearly explained what would happen in the towing, and made sure I was as comfortable as possible, given the situation. Ian represents his company admirably!
Had a problem with my serpentine belt and water pump. The people at action towing and service took care of it within 48 hours. And the price was reasonable. Great place will use them again.
Had a driver named Jason come out to tow my car. Not only did Jason explain to me the process and try some solutions, but he was extremely helpful and made a stressful situation much better. Highly professional- a real credit to your company. A+++
I unfortunately did not have the same experience with towing & service. I called AAA on Aug 19th for my car that wouldn't start. I had asked they they tow it to the shop I normally go to but the tow guy from Action called & told me it was just a battery and did I want to tow it to their shop for the AAA battery so I get that discount...sure. By Friday August 22nd, my car still wasn't ready to be picked up. Finally that evening, they said my car was all set to go but charged me $422!!! Apparently they did some diagnostic testing that did not need to be done. After questioning that, I was told that they would refund me (about half) due to the diagnostics being done when not needed. Great, faith restored a little bit. That VERY SAME EVENING, my car breaks down again. AAA then doesn't cover the tow because it was considered a "re-tow" for the same issue. This time I ensure that it is towed to my shop where they replaced my alternator for me IN A SINGLE DAY.
Issues: don't keep my car for three whole days for "just a battery" and then send me on my way without checking the alternator and ensuring my vehicle was actually fixed...which didn't you try to charge me for the diagnostics which would have showed an issue with the alternator?? Secondly, it is now 9/2 and I still don't have the refund that was promised to me on 8/22. I work in finance and know that 3-5 business days is standard for a return to process. I called last week and was told that the return had been processed but clearly it hasn't been.
Back around 2013 I had an issue here with a tire that they had "fixed" but was flat again the day I picked it up because they never checked the valve stem. I hadn't returned to this shop since then until this most recent experience. Truly wish that AAA partnered with more shops in the Henrietta area than just this place. I don't trust them at all.
Larry came to me through AAA when I broke down on 590. Not only was he kind to give me a ride with the vehicle, but he was also knowledgeable about the vehicle giving some solid advice.
Zach with truck 32 was phenomenal and efficient at cleaning by corroded battery and then jumpstarting my vehicle. Was able to get me back on the road ASAP. Highly recommend!!
Nick from Action Auto (truck 21 I believe) was extremely helpful in getting my car back up and starting as well as replacing my battery.
I placed a call to AAA on 7/25 and Nick arrived in about 15 minutes after the call and was able to jump my car and replace my battery. All of this was done before the time AAA gave me for his arrival.
Total pro and I will recommend them (and Nick) for any future automotive needs I may have. Very happy with the service as well as professionalism to get my car back up and running :).
- Chris
I was very, very pleased with the service when I called AAA about my truck not starting. They sent Nick Russel from Action Towing to help and he was the nicest person that you can meet. He was helpful and was very knowledgeable about the problem. He answered all the questions I had and worked very hard to get us back on the road so I could go to work, which we was able to do. I definitely would recommend Action Towing because of him.
I have a "76 just put back on the road this year. I have used my AAA more than a few times for it now. I'm lucky to have gotten help from Joe and Bobby today. Both times Joe has helped he responded very quickly and went above and beyond. He is very knowledgeable.
Today Bobby showed incredible patience and understanding. He responded quickly, was professional, and helped put my worries at ease. He took care with my very old vehicle and I appreciate it so much. These guys deserve more money Action, fr fr. Thank you guys.
On Sunday June 29th, my car would not start, after calling triple A, Action Towing & Service arrived at my home. The gentleman Zakk32 was very professional, respectful and answered all my questions. He stayed until my car was up and running again. Excellent Service, would recommend this company!!
Called AAA for a flat tire. Jacob from Action Towing and Service arrived quickly to my rescue. He made sure my spare was safe and had enough air in it and then quickly and expertly took off the flat and replaced it with the spare. He even inspected the tire to try and assess what caused the flat. Best service I have ever received from a AAA responder. I highly recommend this company and I hope any time in the future that I require assistance that someone from Action Towing is who comes to assist.
We were assigned to Action Rochester through Triple AAA after I requested help with a flat tire. Zack arrived quickly. He found the hole and fixed the tire within 15 minutes. We were able to keep the plans we had for the evening which made my kids very happy. It was a great experience. Thank you so much, Zack!
This morning I got a flat tire. Nick helped us out. When he got to us he was very friend and got to work right away. Changed the tire in 5 minutes. Thank you so much Nick! You did great!!
Yesterday, as a Good Samaritan, I helped an 86-year-old woman who couldn't get her car started over near marketplace Mall. We eventually, through AAA, came in contact with Dale, their representative. He was wonderful. Very professional and helped explain to this lady what happened and got her car running so she could eventually be on her way. Thank you, Dale! Action Towing you have a great employee!!
Zack (apologies but I believe that was his name) helped me out on a rainy afternoon May 28th with a busted tire. He arrived promptly, got me spare on, gave me some recommendations and had everything fixed in minutes. Really appreciated the service, no pressure and genuinely was trying to help. Fingers crossed I won’t need to, but if I need roadside again, I’ll be calling action.
Nick was amazing when I had a dead battery at my Dr appt. I have NEVER had AAA towers respond so quickly! He was pleasant, respectful and kind as he got me back up and running!
I want to give a big thanks to Larry for going above & beyond for his customer's! I needed my vehicle transferred from one dealership to another. Larry spent almost an hour trying to locate my vehicle with little to no help from the service reps, and made to to triple check, verify, & did not leave without making sure that my car was located, towed, and made it safely to the destination. Most workers would have left the task for another worker & gave up after the first mishap. Thanks again Larry!!
Steven provided stellar service on Monday, April 21st. He is the best road service professional that I have ever had in all my years of teaveling throughout the United States. When you are needing help with your vehicle, it means the world to have honesty, courtesy and prompt service. Thank you Steven for all your assistance. You are a genuine credit to your company! Thanks for the helpful BMW info.
You are the best at what you do.
Best tow service I’ve ever had. Came right to my job to jump my car within 15 minutes I was all set to drive again. Nick is super nice and gave me tips on how to prevent my battery from dying.
Nick helped me MUCH more than towing my car to a local shop. He determined that maybe the battery wasn't the reason my car wouldn't start, helped me think through the possibilities, and make a plan to get the right service without paying for what was not necessary. His help and kindness made a difficult situation much better for me. Thank you, Nick!
Best towing experience I’ve ever had. Mario was amazing, got my car out of a pretty challenging spot. He talked me through the process and made me feel better about what happened to my car. He’s fantastic, made a difficult situation look really easy.
Larry came to tow my car, sized it up, accurately determined that I only needed a battery jump, gave me the battery jump, and got me on my way. I am so grateful that he asked that extra question and saved us both a lot of hassle. I was happy to pay for the service call instead of a full tow. I trust their service and will call them if I ever need a tow in the future. Thank you Larry!!!
Mario provided exceptional service! His expertise and attention to detail truly set him apart. As a fellow Honda owner, he quickly identified the potential issue with my car and gave me confidence that the fix might be simpler than I had feared. Mario’s promptness was outstanding he arrived to pick up my car sooner than expected and even timed it perfectly to meet me at home. His professionalism and personable approach make him a top notch choice. I highly recommend Action towing services with a well-deserved 5-star rating and will definitely turn to them again in the future!
I hate this company. They took my order request through AAA and neglected to realize that their company does not even tow my vehicle although their trucks are perfectly equipped to do so. He told me my van was too tall and that I would need a new truck… Which would be the same height, but from a different company because he was unwilling to help me. I waited for three hours and even had to call AAA to make sure they were even still on their way. They called action to confirm everything was all good 2 hours into the wait. I made sure to put that my van was tall on the original service request too and the company neglected to read the notation or even recognize that they do not tow sprinter vans at all. Another company was able to help immediately and so action Towing wasted over three hours of my time for absolutely no reason and they were extremely rude and unhelpful on top of that. Horrible company, giving the tow industry a bad name. They acted like towing a shorty sprinter was a huge risk and undertaking. I’ve had sprinters towed plenty of times by other companies and no one’s ever took issue with the job. Truly Pathetic!
Website
