Very friendly and welcoming after a major snow storm. Manager and staff took extra care of my Tesla, installing my own snow tires. Took a lot of extra time, stayed with original estimate. Will return as regular customer.
Had a great experience I needed a front end alignment and was filled in their lifetime alignment program and explained The credit card programand the benefits of it. Thanks, Joe. And the crew, the serviced my car!
This Firestone I have found to be very honest and forthcoming about what has to be done now and what can wait. They are friendly and helpful when going over everything. This was my first time having them service my new vehicle which posed some new aspects for them. It is however not my first time using this Firestone location
Took my car for a wheel alignment after putting new tires on it. Not because it was pulling to the right or left. They did the alignment now it’s pulling hard to the right. So, i took it back, they scheduled another apt. They re did and it’s worse!! Now I’m trying to get it fixed! Don’t recommend going there!
I brought my daughter's car in for new tires because I was worried about her driving back to college in the snow. Linda was not only awesome to work with, but she was very knowledgeable in helping me select the right tires. In fact, I ended up bringing my mother's car in later that day as well. Good Customer Service is a rare find these days, and it's something that this location definitely brings to the table!
Called and not only did they have my tires in stock but my installation was scheduled for the same day. Wes and Joe were great! Customer service at its best!
Had brakes inspection and new fuel tank and it was done in a day and half very pleased price was reasonable would recommend Firestone to friends and family great work guys thank you
Place is really good and friendly. And I do love how on most days they can always squeeze you in if you call ahead of time. I usually go in to get oil change, batteries and electronics checked, wheel alignment and more. These people are very professional and usually always have something on promotion or sale. I usually take my car in every 3 to 4 months and always get everything checked but 90% of the time I usually know what is wrong with the car but just to be on a safe side I always get everything checked
The only thing that is missing is ESPN or some sports network playing in the waiting room, unfortunately it’s usually soap operas that are playing and I’m just not into that drama stuff.
John showed us a couple of tire options for our truck no pressure. Once we decided on the tires they had them on and us ready to go within an hour and a half. Everyone there was very pleasant and polite. I'm just glad they were able to work on our 1 tonight hd truck
I have only had positive experiences when coming into the shop. From tires and inspections to air conditioning repairs and replacements. Donovan and Keith recently spent a lot of time repairing the air conditioning in my car. I have not had AC for years. They did such an amazing job and it is absolutely wonderful to have a working AC again. I will definitely continue to return to them in the future.
I brought my car in to have two new front tires purchased and mounted and an oil change. The second I pulled out of the parking lot there was a loud clunk clunk clunking noise that was certainly not there when I pulled in. I immediately turned around and went back in for them to address the problem. The managers response was exactly what one would expect from a shady used car salesman, not their problem. We argued for a couple minutes, politely, and it became clear he wasn't going to budge on his position. He wouldn't even take 10 minutes to put it on the lift to check what went wrong. Well, He broke me down and convinced me that it was purely coincidental and likely happened because I put drilled and slotted rotors on the car the day before I brought it in, and that those were designed for race cars and were pretty-much a one and done product. He noted that the rotors were already all scored and gouged, after just one day of driving? I gave him the benefit of the doubt and tucked my tail and left. The next day I took the wheel off myself at home and found the problem immediately upon removing the wheel. They removed the old stick-on balancing weights from the inner hub of the rim and used the clip-on type on the outer edge of the rim. And with each revolution, the weights were whacking against the strut causing the clunk clunk clunking noise. No biggie, an honest mistake and a likely rare occurrence. But the rotors were still like new and were not in the condition he claimed they were in. And no, as it turns out, upon consulting another professional, they are not one and done strictly for race cars. They're simply a high performance upgrade that are fine for my car. So all he had to do was put it back up on the lift and replace the balancing weights. Ten minutes work. A minor inconvenience to simply stand by their NAME instead of taking not one ounce of responsibility. Sorry but I can't recommend them.
UPDATE; See the response below? I fallowed through and sent them all relative information as suggested by Jason, the owner. Then he said that a regional manager will call me in a couple of days to resolve the problem. That was nearly 2 weeks ago. This is really no surprise to me. Also, I failed to mention in the original post that I was overcharged nearly 100 bucks because I didn't review the receipt until after writing the original review. At this point I honestly rather not deal with these shysters. I'll suffer the financial loss. Changing my two star rating to a one star. Do yourself a favor and don't take a gamble with Firestone.
I recently woke up with a flat tire and quickly had to make a decision to replace all 4 tires since they were aged and wouldn’t likely last me another winter. We easily chose Firestone because of their reliability and service. They got us in that same day and my husband worked with Desmond to find the correct tires and coordinate times. He ensured we got a great experience and was very easy to work with from start to finish. He and the staff went above and beyond helping me save what could have been a bad day! I walked out before 5pm with all new tires!! Thank you for a wonderful experience!
I was impressed the first time I had my vehicle serviced! The facility was nice and clean. They explained everything to me. I am 82 years old and they were very patient, caring and knowledgeable! Plus, I truly trust them. My experience with them has always been professional. I want to thank you now for my future visits! God bless you!
The staff, from manager to auto tech are all excellent. Instructions are relayed and followed with no loss of communication between myself and the tech doing the work. They are timely, and everything is handled correctly. I began my Firestone experience at a different location. There is a big difference in quality even among Firestone locations. These guys have it together.
By far the best location in rochester. Service was excellent, allignment was dead on which can be rare from the other locations.They even replaced my missing stem caps, its a small gesture,but shows how much they pay attention to detail.
they’re are appointments available that got me in and out. I trust the service was done right. I appreciate this teams hard work and dedication to providing quality care to my vehicle
Service was fast, I had made an appointment online. Front desk was friendly and I was able to get all my requested services completed, with no hassle and no attempt to uncharged. As a female customer i felt safe getting my service done here and will return in the future.
I booked an appointment for tires then they came out and told me that I needed rear brakes. That I only had a two left on them and in 300 miles they were going to start shaking. I took it to my dealership and my rear brakes are just fine . Beware especially if you’re a woman going in there by yourself they’re gonna take you for whatever you have, I wasn’t that stupid to fall for the game.
The service is terrific and tailored to my needs. If a previous repair seems to need adjustments, they tell me about it, and then take care if it at no charge. They are honest and reliable, and treat the customers with care and respect.... offering options that will best fit the customer's budget.
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