Excel Service & Towing in
East Rochester (NY)

What clients say about Excel Service & Towing in East Rochester (NY)

• Laura

  It's never fun when you have to take your car in to get serviced. But I don't worry when I take it to Barb at Excel. I know that only the repairs that are necessary will be done. She communicates with me to let me know what's going on. And I've been very satisfied with Excel. I highly recommend them.

  Sep 29, 2025
• Low Ryder

  Needed a tow for my car, these guys arrived super fast and the truck driver was super nice, waited and talked with us while I worked with my car companies roadside assistance to get the destination changed. 10/10, first guys I'm calling next time I need a tow

  May 14, 2025
• Tim Van Wie

  I wanted to express my sincere gratitude to your team for their outstanding assistance with my vehicle this morning. I had a double tire blowout on the inner loop earlier today, and your staff was incredibly helpful on the phone. They quickly dispatched a truck, and CJ did a fantastic job towing my Charger and dropping me off at work. I truly appreciate their prompt and professional service.

  Feb 10, 2025
• Nicholas Swann

  Recently I had a flat tire while doing a photo project. It was approximately 5:00 0'clock. I called Trip AAA and they dispatched Excel. Barely half-hour later an Excel wrecker showed up. From the time I called them, to how quickly the operator changed my tire, put everything back in its place was phenomenal. The operators name was Mark. 5 stars all the way for Excel.

  Jan 27, 2025
• Henry JM

  They towed my truck to Wayne county from Monroe with professionalism and safety. Joseph was gonna clock out but he helped me out he's awesome for that thank you

  Dec 24, 2024
• Tom Wickie

  Great experience! Getting your vehicle towed is not something anyone looks forward to, thanks for making it easy team Excel!

  Aug 16, 2024
• Rodney Swikehardt

  My truck brakes went out and I was in a very bad location and I had CJ come out from Excel and he was very professional very friendly did an amazing job and drove me to the shop that I deal with to have my vehicle fixed. At the time I didn't know they did repairs I may have taken it over there instead. Next time. :)

  May 17, 2024
• Amy D

  I trust Barb and her team to resolve all my vehicle issues. Today was an inspection and safety check. My truck runs great and is ready for my trip. 110,000 miles and runs like it’s new. Wouldn’t take me vehicle anywhere else. Thanks Barb

  May 25, 2023
• Pink andahalf

  They responded to my AAA call for a blown tire just after sunset. I had been trying to get it off myself and failing. The first driver couldn't get the tire off, so his supervisor drove over and helped him. Both drivers were professional and competent. These guys helped me out of a jam and I am very impressed with their company.

  Apr 14, 2023
• Phillip Pritchard

  I cannot say enough good about excel auto! They treat you with the upmost respect and professionalism. Barb at the front desk always explains everything thoroughly. I never feel like I am being talked down to like I do at other garages.

  Mar 07, 2023
• Alex Cashman-Rolls

  We've been bringing our cars to Excel for service for nearly 20 years. In over 15 years of working in corporate America, I have rarely found a manager as straight-forward, honest, and effective as Barb, or a team as precise and efficient as the technicians at Excel. Highly recommended.

  Jan 15, 2021
• Chelsea Ambeau

  Mark I believe his name is, came and helped me unlock my car after leaving my keys inside... he got in so fast it was literally unbelievable!!! He was so sweet and made sure I didn’t need help with anything else before just taking off! I recommend this company 100%

  Jan 10, 2021
• Utility Player

  When my vehicle died, Excel was recommended by my usual vehicle repair shop (to whom the vehicle was towed, and for whom Excel apparently does "all our towing"). The tow truck showed up exactly when I was told it would, and the operator was courteous, personable and efficient. I would recommend them without hesitation.

  Sep 03, 2019
• Paul Parks

  Best service ever. Snowy morning, off the road. I called and was helped within 20 minutes. I do not remember the drivers name, but he was the nicest and most helpful person ever. After I paid he even told me to look out for signs of damage so it would not ruin my tires or alignment. If I ever need service again, these are the ones I'm calling hands down.

  Nov 14, 2018