Used to deliver auto parts to them. They are a bunch of jerks rude and disrespectful. Not to mention dishonest. Wouldn’t buy a lug nut from them. Very unprofessional
Horrible business, didn’t have the part I needed when I had spoke to them literally 2 hours before showing up. Then told me the part I as in hold but when I arrived there was no part on hold let alone any customer service
Terrible terrible terrible customer service . Very rude . I called to ask about a part and the guy just said call back in 20 minutes then hung the phone , I called back to see if maybe if we lost connection and he hung the phone up again with no explanation on why to call back
Bad experience ever! Spend 600$ on my AC and it does not work. Right now my compressor stops working been trying to explain to the mechanic guy he doesn’t listen and try to be rude. Don’t ever go yo this place it’s a scam.
Owner was very nasty and rude to me on the phone for no reason and when i simply said hey don't be disrespectful he hung up on me immediately..... 0 STARS IF I COULD!!!!! DONT KNOW HOW PEOPLE LIKE THIS ARE STILL IN BUSINESS.
person was horribly rude on phone to me, mocked me and insulted me because didn't understand what he was asking me. Granted I'm a female not a mechanic and when I stated don't be rude he hung up on me.
Bad service overall hang up in your face for no reason at all bad business for this place I recommend Wilbert’s instead better pricing there as well if there was a way to put 0 stars ⭐ that’s the rating they deserve tbh just my opinion also they buy stolen cars with no title I had an experience where I can e there with my title describe the car to them gave them my phone number and vin number and they still bought the car after it was reported I came back just to ride by and so happen that the car was there they bought it with no key no title and I went there with the police and my title and got the car back free of charges
The owner doesn’t respect or meet expectations he will sell you a bad motor then tell you ur stuck with it or he will sell you the wrong part and then.not give you your money back he will say you get store credit the owner is Corey he is a bald guy with a beard. and he will lie and and say he’s not the owner He also won’t pay his Employees When they no longer work There when the quit and he owed them money
TERRIBLE SERVICE VERY RUDE AND UNPROFESSIONAL!!!!!!!! TOLD ME THEY HAD MY PART INSTOCK THAT WASNT THERE WHEN I CAME TO PICK UP ….THEN HAD ME PAY UPFRONT TELLING ME THEY WOULD ORDER IT… DAYS LATER , I HAD TO CALL THEM TO HEAR THEY DID HAVE MY PART ALL FOR MY MACHANIC TO TELL ME THEY SOLD ME THE WRONG ALTERNATOR…
They REFUSE TO GIVE ME A REFUND telling me they only give STORE CREDIT !!!!
I bought a lemon for $1500 then they offered to buy it back for 7 or 8 hundred Then they went mia for 3 days and didn't return my call Then I finally get a hold of him and I had to pull it out of him that he didn't want to purchase the car anymore so I told him have a nice day then his boss calls me and asked me not to call their facility anymore harassing his employees LOL what a joke this place is the rip-off artist their liars don't waste your time!
Brought me car in to fix and did not get it fixed. Needed an engine was told it will b there in 4 days and fixed in 1.5 part came in 3 months later and it was the wrong part could not get part exchanged only store credit and they were looking for me to re buy the correct engine.
This is very late but needs posting about a past experience with All City Auto Parts. My husband ordered a part, was scheduled to pick up on a Sat at noon. On Saturday, we arrived at the shop but it was closed. My husband knocked and knocked on the door, we waited over 1/2 hour, thinking that perhaps they're out for lunch and would be back soon. A car pulled up directly next to us. A man got out the car and used a key to open the shop door. My husband then got out of the car and went back to the shop door. It was locked. He knocked on the door, no answer. He knocked for awhile and stood outside the door. Again, we waited. The same man with a phone up to his ear, came out the door, locked it, and walked right by my husband as if he wasnt there. My husband spoke to the man, but the man did not acknowledge him. He got in his car and drove away as my husband was left there standing baffled. I sat in the car, which was parked exactly next to the car with my mouth wide open in disbelief. This guy showed total disregard to my husband. He didn't even look at us. I won't play the race card, but I will say that this particular guy had no care, or concern whatsoever for our business. We were treated as if we weren't there, and I have never experienced that before. That next Monday, my husband returned to the shop without me. A different guy was working there and after my husband explained what had happened on Saturday and asked to speak with a manager. The worker said that it was the owner of the shop that had stopped there on Saturday. So it was the owner that had disregarded us. He went on to say that there had been a staffing issue that day and that the owner was upset. If true, that had absolutely nothing to do with us as patrons of the shop. Plus, there is no excuse for being disrespectful. That goes double when u consider the fact that we are paying customers and that we were treated that way from the actual owner. That was our personal experience with this particular business, and I respect the comments from those who have great interactions with this company. But great service should be the norm across the board when dealing with any company or shop. We now do business with another company and have referred others to this other shop. Our business was not appreciated at this particular shop and perhaps this company can afford to lose a few. But in the long run, its not the customers your hurting but your own business by little by little reducing your client base and decreasing overall profits. But perhaps, your able to afford that risk.
I live in Rochester, but after exhausting several queries concerning the price point of a car part I needed for my Hyundai auto in the Rochester area, I called this business, All City Auto Parts. I spoke to an older sounding, competent, patient with me, customers service gentleman! He was so...calm and patient with me over the telephone, from afar, in Rochester; he felt honest to me. He advised me of a way, based on his experience, a reasonable way to use the car part that I ordered. I trusted this customer service gentleman employee. I received my part in the mail, and right now, it is installed already! I am 79 yo, and appreciated how decently I was handled by this business, All City Auto Parts.
Poor customer service paid for a part in full and they would drop it off the next day. Now it has been 2 weeks and now the garage is charging for the car storage fee. Since they haven’t worked on the car or receive the part.
Bought a car from a guy who works there lied about it being in perfect condition and puttin a new starter on the vehicle also the axle are broken on this truck I feel since I am a young women I was definitely tooken advantage of. Brought it back because the next day the engine light came on he tried to say I ran over something but I notice the guy was fixing something under the hood and the same day car cut off and is currently in the shop with alot of problems I have to pay for I’m so upset I spent 4500 for a bug vehicle smh so disappointed
I ordered a part at 1130am they told me they had it on hand I’ve been waiting two hours for the part I already bought from them I went in to ask what’s taking so long now the man tells me they are busy and didn’t have time to grab it. Don’t waste your time here they only care about making as much money as possible in one day and they lie to their customers about having parts on hand when really they don’t have them at all 100% do not recommend coming here EVER!!
If icould iwould give 0 stars. Icalled to inquire about a part. The call randomly gets disconnected. Called back twice nn they literally hung on me both times. Don't do business that's rude as hell.
Very easy to deal with. We had a shell of a car we pulled the interior and front clip from. They picked it up from my driveway with no front wheels, engine, trans, or suspension, and dragged it onto their truck without damaging my property.
Stopped in to get a check from them, and they were super friendly and easy to deal with. Would 100% work with them again.
Absolutely TERRIBLE business! They sold me the wrong transmission for my truck and then refused to refund me . Their prices are insanity and they have the worst business tactics I would highly recommend NO ONE purchase any parts from this place . They will take your money and sell u the wrong part an refuse you a refund!
Great service, friendly. I asked for help with my bumper, they helped us order the part in a few minutes and got us out of there fast. When part arrived a few days later, walked in and out again with no hassle.
If I could give them 0 believe me I would. I am currently on the phone (on hold) for 30mins and 56secs & counting. They literally picked up said "hold" and slammed phone down. I've been on hold so long the recording they have has Stopped. Now I'm scrolling through their reviews and it looks like EVERYONE hates them except their family members who OBVIOUSLY left a review (which are the only ones they reply to) oh wait they picked up...$75And to think all I needed was the panel that covers the fuses inside a sonata
I was told by my mechanic that they could find the part that I needed, so I called around and these guys found it at a wholesaler in Buffalo. It arrived when they said it would, and they even put the part on for me. They ran into an issue with the wiring that I wasn’t told about by the mechanic who looked at it, and they helped me out in a pinch - despite already being very busy. Would definitely check here first for parts in the future.
Gave me the wrong part for my car. Said they don’t give refunds even if it’s their mistake and hung up on me. Called back & I asked to speak to manager & John told me no one would speak to me or help. ANYONE WOYLD BE ANGEY ABOUT 200 bucks they spent for no reason. Worst place to do business. I will be going in Monday to get store credit on car parts worth 200 bucks & never returning again
Dont waste your time or money. HORRIBLE SERVICE. They take your money and say they have the part but they dont have it. You will get the run around and the ultimate attitude when you check on the status of your order. Spend them money on new parts and a legit part store!!!!
I was impressed with their parts and pricesbut the last time I went there to get an identical part because someone hit me on the same side instead of an XD they ordered an XBwasn't happy had a difficult long weekend took the part off it didn't fit I was mad
I stopped in for a few rims for various vehicles and walked out with a screaming deal on 4 tires and rims for what I considered to be the hardest vehicle to outfit
I had been wrong.
Did I say I got a screaming deal?
They even loaded my car for me.
Quoting the great philosopher Arnold
"I'LL BE BACK"
Super helpful parts desk, painless and quick. When I need any auto repairs done - with three kids driving that is often - I take them all to their shop. Highly skilled and honest. Mike Sr. & Jr. are the best for repair or collision.
I called them from out of town to get a salvage quote on my parents old car. Both Mike, Sr. and Mike, Jr. were friendly and accommodating of our situation. They were at the house in hours for an appraisal, offered a very fair price, paid my parents cash, and had the car gone. I appreciate how kind and respectful they were to my Mom and Dad.
Mike and his entire crew are fantastic to deal with. They are very reasonable and always go above and beyond. I would absolutely rate them #1, and recommend them to ALL-
Thanks All-City
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