This rating is based on customer reviews, inventory size, pricing, and service quality
Darrah & Darrah Autobody Inc in Lake Placid, NY earns a strong reputation overall (94/100): reviews consistently praise professional, friendly staff, smooth insurance coordination, fair pricing, fast or on-time repairs, and cars returned clean and looking new. Customer service is accommodating and communication is clear. Complaints are rare but include no response to an inquiry, work begun before insurance approval, an aftermarket-parts quote vs OEM elsewhere, a new ding, and no Saturday hours. Reviews don’t cover inventory variety, yard organization, or ease of finding parts, so those remain unclear.
D&D worked with my insurance provider and got my nearly totaled car fixed. Nick and the crew were very knowledgeable and communicated well with me throughout the process. One of the only shops I trust in the north country to do an honest job. Highly recommend.
Brought in my Rav4 for hit n' run damage. Very professional. Finished the repairs quicker than the amount of time they quoted to fix it. My car looks fantastic! Absolutely a great auto body shop. Thank you.
One day, a pine branch fell on my Kona EV, denting the sheet metal that goes above the passenger front door and causing a few other, smaller dents. My insurance company told me Darrah's was an approved facility, so I brought my car there for an estimate. Insurance took it from there and five days later I had my car back! It not only looks perfect from the outside, but they cleaned up the inside, too. Every little dent was fixed. I couldn't be happier.
I did not have the best experience here. On the positive, my car was seen and given an estimate promptly, and communication was very solid during the week. (No saturday hours as is posted on google) I decided to work with a different shop who was using factory Subaru parts for less money than the aftermarket I was quoted here, and without the long turn around time. I went to pick my car up and was very surprised to see work had already begun before insurance accepted my estimate with this shop. I was told this was in attempts to fix the headlight and tail light asap, but doing any bit of work pending insurance approval? I was shown a trunk full of my parts and given my keys. I had to reaffix the broken headlamp, tail lamp and grill myself so I could drive. Additionally, there was a ding on the opposite side of the car that wasn’t there when I dropped it off. Granted, my car lives a full life and has a few dings but I shouldn’t get them at a body shop. :(
Darrah & Darrah do an awesome job for a fair price. I've brought my Subaru in twice, once for extensive body work after a major collison, and once for a small dent, and they were timely, courteous, and made my car look good as new both times. I had scheduling conflicts both times and they were very accommodating and never grumbled when I needed to move around my appointments. Communication is easy as they respond to emails, voicemails, and pick up the phone despite being busy in the shop. I couldn't recommend Darrah & Darrah more highly.
Super nice folks and very easy to deal with, repairs were done on time at the price quoted, and the finished product is perfect...car looks like it was never hit! We didn't ask them to, but they had even washed the car and detailed the interior! 5 out of 5 stars...THANK YOU Darrah & Darrah!
Darrah and Darrah Autobody gave me a straightforward estimate for collision work on my Subaru Outback, they did the work for a good price, and cleaned my car before I picked it up. I truly appreciate the good service and recommend them to anyone needing autobody work.
Great service. Really helped me out when I was in a bind with a minor fender bender on vacation. Enabled me to get back home safely for a full repair. Very professional and quick service, would recommend!
Had my rear bumper repaired. They did a great job in the time frame they estimated. They also cleaned the car before I picked it up! Wow, what a great body shop. I would definitely recommend it to family and friends.
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