Hoffman Auto in
Lake Placid (NY)

The entire team was great, but Melissa was the easiest point person ( fair defense she was the only contact : )) We hit deer sadly and were 300 miles from home to which they towed our car from lake placid to Boston. They made the insurance process which is tough a better experience. I would highly recommended with any and everything!! Than you Hoffman towing!!!

On vacation, my vehicle had a no start problem. The techs at Hoffman ran down the issue, provided a detailed explanation of all the tests and findings by phone and text. They got my vehicle back to me in two days so I could use it to get home with an on time departure. I could not be happier with their system. With that said, this is not your usual shop. They do not have an office. All work is by appointment only. Appointments are made online. I had my vehicle towed by that well known travel towing company and they knew right where Hoffman is. I had to manually input the address into the online service request for the towing company as Hoffman is not one of their sponsored shops. I would definitely send my vehicle here again.

I am not one for reviews but I must say I am very pleased with the service hoffman auto provided for my 2014 cadillac. I have had nothing but headaches going to other mechanics trying to figure out my front end problem and hoffman auto knocked it out the ball park. Not only did they find the issue quickly but the communication was excellent giving me updates which is very important to me. Very impressed with how fast, friendly and professional their team is.

This shop has good reputation that is why I had my vb wrx tuned here. Taylor is honest and professional. He is easy to communicate with. He treats his customer with respect. I am glad I found this place and really enjoyed the service.

We were traveling across the US when the brakes of our european Sprinter failed in Lake Placid. Bad enough, but on top of that we were pressed for time. Taylor and his guys went out of their way to help us. They saved us having to tow it to the nearest Mercedes workshop, got the spare parts and installed them in a flash. And at a really reasonable price. Our Sprinter now brakes perfectly again. You really can't expect that much commitment. In addition, we were warmly welcomed and looked after by Taylor's wife in the adjoining café while we were waiting. What wonderful people everyone! Thanks so much! If we lived there, it would be our main workshop. Competence, commitment and speed. Fully recommended!

My car broke down in Lake placid New York and I needed a flatbed trailer to haul it back to Boston. I sat in the cab of the flatbed truck and drove all the way back with the driver. He was extremely professional and thankfully there are good people out there willing to do last minute long distance trips. this was done through AAA.

I’m an out of town-er and was looking for an oil change in a pinch. There are no chain service options in that area so I called around and no one was really able to help me out in my pinch…until I called Hoffman Auto! I went over, dropped my car, ate at big slide across the street while looking out at beautiful mountain views, walked back across the street, retrieved my finished car, and was on my way! Smooth sailing, thanks Hoffman Auto!

Love Hoffman Auto they have come through for me in a pinch several times during short visits to Lake Placid. Last year it was 95 degrees and my A/C stopped working. They got me in quickly and fixed for the drive home. Also do my inspections here every time. Great service and workmanship!

Family owned and the way to go! Wonderful customer service experienced from the moment appointment was made to the reminder call the day before - front desk is great! Staff is highly-knowledgeable and gives you options and timelines that have saved me money and have kept our vehicles maintained well and clean too. Highly recommend the detailing! Thank you Taylor and the Hoffman Team!

My Subaru had a low oil light come on. The Hoffman staff were very friendly and helpful. I just dropped in and they quickly refilled my oil and I was on my way. The cost was very low. Thanks Hoffman Auto for your help. I would recommend Hoffman Auto in Lake Placid to anyone.

On a ski vacation from out of state and had the same issue of our Toyota 4Runner intermittently not starting. Hoffman auto fit us in, diagnosed the issue and fixed it. This was the 5th place we have been over 2 years and other attempts included replacing the fuel pump, gas tank; air censor, battery, sparkplugs and other failed diagnostics, but no one else fixed the actual problem. It ended up being a tricky electrical issue involving an aftermarket component that had been partially removed, but never re-wired correctly. The front office was courteous and communicated with us clearly and timely. Price was reasonable and we are thrilled with the service. If you ever want to open a branch office on the shoreline in CT, I'd be your first customer. Thank you for a job well done. We also had to use their AAA towing service to winch us out of the driveway after the rental van got stuck on 2-inches of ice. On time, professional and courteous.

Hoffman’s Auto went above and beyond. We were stranded at a rest stop and needed a tow ASAP. Hoffman’s sent a tow truck to the rest stop and towed our car directly to their shop. Once at the shop they were able to diagnose and fix this issue fast. Their customer service and compassion for our situation was more than we could ever expect. If we lived in the area we would definitely be loyal customers and highly recommended their shop. Thank you Hoffman’s Auto.

I recently had my car die on Main Street in Lake Placid, I called AAA for a tow and selected Hoffman Auto because we regularly get tire/oil service from them. They took my car to the shop, but then called and suggested they bring it up to the Honda dealership in Plattsburgh, because my car was still under warranty. That was a big savings of time and money! I have a AAA+ membership which includes 100 miles of towing, plenty to cover the trip to Plattsburgh. Thank you, Hoffman Auto! Now, if only the dealership could figure out what's wrong with my poor minivan...

We were happy to find the folks at Hoffman Auto during our winter holiday in Lake Placid. They squeezed us in on New Year's eve and stayed late to help resolve our issue. We had a 750+ mile drive home, so appreciated all they did to give us peace of mind without adding work that wasn't needed.

Hands down best experience. I can't speak of the work they do but I can say we appreciate everything they did for us. Bob was friendly and funny. He picked us up off of I87 even though his truck couldn't carry 3 to Connecticut comfortably. He brought us back to the shop until another truck was available. The fact that he came out and got us to a safe location means so much to us. He was also informative about the area since I had plenty of questions. Blake...... You are my Hero. Blake drove us all the way home which was about 300 miles one way. Instead of declining the tow he accepted and was so nice. He was funny, friendly, super accommodating and just plain awesome. Blake played the music I like which is oldies from the 60's. He also suffered gracefully through all of my questions, humming and singing lol. Based on the experience my Husband and I had with these two gentlemen we highly recommend them. Also Bob and Blake have beautiful eyes. Whoa!!! Just look at those for a min.

Was headed to the trail head on the saturday morning of columbus day weekend for an all day hike with the family when the engine light came on. Looked up Hoffman on line and called them because they have a tow service and was not sure if my car would make the trip. They were extremely professional and went out of their way to get a necessary part from Plattsburg to ensure same day turn around for my vehicle. The price charged was very fair and I would highly recommend this shop to all.

They might do good service for fancy custom cars or foreign vehicles. Took our 2007 Jeep there to get brake work, I had all the parts for them, they said it didn’t need to be done, found other problems, repaired nothing, and charged me $300. Six months later the brakes started grinding, looks like I was better at diagnostic then them. Their tow service is excellent though, so you get two stars for that.

Our car broke down in the middle of the bundoks on a Sunday evening in winter and we had a infant. Hoffman's responded quickly and towed us over 100 miles and easily accommodated all of us in the truck. We were impressed and grateful!

Let me first say Thank you Hoffman Auto for going above and beyond. You're a lifesaver! I never thought i could get service as thorough and as quickly as they did. Also gave me a free ride back to Main street. I had an issue with my brakes after coming downhill from Whiteface Mountain. I was expecting to be charged exorbitantly as i'm from out of state but it was actually better (lower) pricing than I thought it would be. They made sure I understood what the issue was and did not take a shortcut, all the details were laid out. So I was aware of everything that's wrong with my car. I got home to NJ with no issues and my car fixed.

Recently locked myself out of my vehicle. My insurance sent Hoffman's to my aide for lock out service as I was an hour and a half from home ! Quoted time was 30 mins to their arrival. They arrived in 20 and the gentleman was very courteous. Thank you so much Hoffman's ! Great Job !!!

We had a terrible experience last summer with Hoffman. Our van was broken down, we had arrangments to go to a different garage. We called AAA and Hoffman got the call, they offered to service our vehicle the next morning, so we accepted. when offloading the van the backed it up into the rock wall and damaged our rear bumper, no excuses or acknowledgement of the incident, we were there watching as it happened. The next morning as we are waiting for them to call us we have no news, at 10Am when i walked in I was advised they would not have time to even take a look at the van before an other two days, technician was rude. We were from out of town here for the weekend and couldn't afford to miss work for so long. I would not recommend anybody go there, the only good service we had was from the tow truck driver, but his manager let our van back into the wall and do damage to our bumper. the place looks good but thats about it.

My pickup was treated with the Crown corrosion-preventive product. The underside of my truck is thoroughly protected from road salt and rust, and I have no worries about the coming winter. Hoffman Auto people are knowledgeable, professional and friendly. A comfy waiting area is provided as well. I will be a regular customer!

Hoffman's came to my rescue road side after my car broke down. They towed the car to the shop and gave me a quote for the required work in a timely manner. They were super transparent with me and kept an open line of communication throughout the whole process. Which I greatly appreciated. They are very efficient and thorough with their diagnosis and work. Customer service was outstanding! I recieved both update calls and texts directly from them so I knew exactly what was going on with timing of parts, labor and when the vehicle would be finished. I will without a doubt be taking my vehicle to Hoffman's for all of its needs. I highly recommend them.

They were very helpful. Called this afternoon with a flat tire and they were able to get it taken care of even with out an appt. We dropped the truck off and conveniently Big Slide Brewery is across the street.

Several months ago I brought my WRX in for fuel system upgrades, boost controller, and custom tune. The service manager was very quick to reply to emails, and helped in part selection. Once I arrived, I was greeted by name, given one final review of the work order, and off the car went! Everyone I talked to at the shop was very knowledgeable, and I was kept in the loop as the work was performed, whether it was a issue needing approval to fix or just a update, something other garages should do! After a small mishap with a very worn tire needing replacement, the service manager quickly arranged my spare set of tires to be delivered since I live 2 hours away. Picked up the car, paid a fair price for the work done, and the car has been running strong since. I'm running 18 psi with 265 whp and 298 wtq after final tune and could not be happier!

I had trouble getting tires put on my new car at several other places on my brand new vehicle. They had my low profile tires mounted and balanced same day without a scratch. Employees were knowledgeable, helpful, and understanding. 5/5 would recommend again.

This is Don. Lots of positive to say. In simple terms, if you want honesty, correct repairs, proper parts and knowing that the people will do the the right work and explain it to you. GO TO HOFFMAN AUTO. Great people. I think it's the honesty part that's really super great. I really rate it 10 stars. I drive all the way from Albany NY because of the quality and satisfaction of comfort that a job will be done right. If you go to the right repair shop you get proper correct repairs. If you don't you get lies. Hoffman Auto is the place to go for all the quality and trust you really want.