What clients say about NAPA Auto Parts - Lake Placid in Lake Placid (NY)
Like so many other people's reviews, my wife and I were there on vacation and the brakes on her suburban started to grind so I was in desperate need to do the brakes... I showed up there. Told them my situation, one the owners Tim said there was no tools there to do the job that he could loan me so he brought in his personal tools the next morning and I was able to do the pads or rotors in the corner of the Napa parking lot. He was a huge help and we would not have gotten home safely without him!! I would give him 10 Stars if I could.
The store manager here is excellent. His team is always on a point. Update 1/16/2026 Bill the store manager is my hero and saved the day agian getting me 2 hydraulic hoses made that could not be sourced from bobcat what so ever... words can not describe how absolutely helpful this will be for my team at The Whiteface Clud and Resort. Thank you Team Napa.
With the wintry conditions during our Lake Placid ski vacation, we needed new windshield wiper blades badly! The guy was incredibly helpful and even helped us install them (in the freezing cold 🥶).
Outstanding Customer Service!
While on a family vacation, our car battery began acting up. We headed straight to the NAPA store in Lake Placid, where a friendly representative offered to test the battery—completely free of charge. When it turned out we needed a replacement, we asked if we could borrow some tools, and without hesitation, they handed us exactly what we needed.
Hundreds of miles from home, the staff made us feel welcome and turned what could have been a trip-stopping problem into just a small bump in the road. Huge thanks to the NAPA team—you truly prove that you win with people!
The 5 year old battery in my Toyota Rav 4 gave out while on vacation in Lake Placid .
I drove into Napa where they not only had a replacement battery in stock but also tested the old battery and alternator beforehand ....at no charge to me.
They even loaned me the tools I needed to replace it right then and there .
Very friendly and helpful ...thanks guys !!
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Super friendly service, needed a windshield wiper ASAP, and the dude sold me some awesome ones that were on sale and helped me put them on without even having to feel silly and ask him!! Thanks Napa dude!!
My trailer just broke down. I went to napa to get parts but the parts was in pieces and very beat up by the heat with no part number without to much information Bill help me step by step until he find correct parts am telling you this guy is gold ....thank you Bill for your excellent service NAPA got to be more proud than ever having some one like you doing excellent customer care...
Can’t thank this Napa enough for helping my parents who were stranded with a dead battery in town. This location went above and beyond for my family. I can’t thank you enough Napa. May god bless you all. Highly recommend this napa!! You are so appreciated.
Had A bad Alternator on my 89 Chevy, Blazer.Made it to Placid from Port Henry on a cold -5 Winters night,with Snowmobile in tow.Stayed in Town where I was able to charge the battery fully.Early the next morning I went over to this Napa location to get an Alternator which they had in stock.Being far from home I had the tools to do the job.When I went to install it the Housing was Clocked in the wrong position(preventing the wires from being connected).I went back inside with it and a terrific employee positioned it in proper direction to fit my Vehicle.Just wanted to thank the person who’s name I do not remember and also the Napa auto parts chain for getting me back on the Road.
I was after lock deicer and they had exactly what I needed. They could have soaked me but sold their product for going rate. Reputable business that I recommend
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