What clients say about ACR Motor Works LLC in Walden Cliffs (NY)
Brandon is the best mechanic around and he will not rip you off or tell you, you have a bunch of other shit wrong with your car, like they do at this stealerships. He is a very honest guy! He will get you on the road again Lickety split!
I wish I could rate this business a zero, but unfortunately, I have to give it at least one star.
My experience with ACR in Walden was beyond frustrating. I took my car in for an engine replacement, which cost me $6,000. After keeping my car for several months, they supposedly replaced the engine—but used old parts from my original engine.
For months after the repair, my check engine light remained on, and they couldn’t figure out how to fix it. One technician genuinely tried to help, and I would have rated him a 3-star effort, but he was the only one at the location who seemed to care. The owner, on the other hand, was never around and showed no interest in resolving the issue.
I blame myself for being too patient, but when it was time for my car to pass inspection, it failed due to the ongoing check engine light issue. When I addressed my concerns with the owner, she was rude, unhelpful, and displayed terrible customer service. I was shocked that she manages not just this location but another in New Windsor.
Ultimately, I took my car to a dealership, where they properly diagnosed and fixed the problem in just two days—one day to get the necessary parts and another to complete the repair. It cost me an additional $1,700, but at least it was done right.
Meanwhile, I wasted nearly seven months waiting for ACR in Walden to fix my car.
I strongly do not recommend this shop or their New Windsor location. If you want your vehicle back in one piece, take it somewhere else.
Honestly five stars isn’t enough for this place. I brought my 08 Tahoe to Healey so many times and spent over $13,000 throwing parts at it only for them to tell me “well it might just have a bad engine” I was recommended to take my truck here and I am so glad I did. The guys took the time to investigate and research what was actually going on with my truck. AND THEY FIXED IT!!!! She runs beautifully now! Do yourself a favor and take your vehicles here. They are honest, caring and extremely fair! Nobody else will ever touch my truck again unless it’s here. Thank you guys so much!!!!
The mechanics there are professional and courteous. For the cost of repairs they keep price low, but the quality is without a doubt top notch. I'd highly recommend them if you need repairs.
Great experience buying an old Range Rover. Smooth transaction and easy negotiating for a fair price. Joe did a great job getting me all set up and outta there. Thanks!
I was interested in a truck they were selling and called in about as well as sent a request online. Never heard anything back from the online request, so I called. The Mechanic that was running the phone line was very nice and told me that he would relay my interest(for which I said I would pay even more than what I offered, it was my low ball) in the vehicle to the owner and sales manager. I am still waiting to receive a phone call back, but what I can gather they want more money than a vehicle is worth and it kinda urks me that you can at least not call back and tell the interested person that you are not interested.
Outstanding service from Tony made the used car purchase process smooth and simple and stood behind what they sell. If you are looking for a quality used vehicle and outstanding customer service I highly recommend! Loving my Patriot!
Joe is the best person there. He made me feel good about bringing my car over and he took care of the issue fir me and saved me from a trip to the dealership who was ripping me off. Then dif the oil change better and faster than Walmart and rotation of my tires. I gotta say if he never looked I would have never known that there was a nail in my back tire. He also saved it for me and the tire works as brand new. Thank you Joe.
Excellent repair shop and used car dealer,honest and sincere as the day is long have been go in there for 3 cars for the last two years,definitely would reccomend
Great service and very reasonable prices. The main mechanic (Joe) is very knowledgeable, efficient, answers all questions with details of work to be done. I've used them for years, as have many of my friends and family I've recommended and all are always happy with their service. Big Thumbs Up 👍
I just bought a nice Saturn Vue from Jewel who was nice, very helpful and a pleasure to do business with. When I am looking for another car I will check here first .
No customer service skills at all, the guy acted like we were interupting or disturbing him. Not a big enough lot to drop trucks off either for u-hauls or trailers. Go somewhere else!
So my sister went to this auto body shop so that they would help her figure out what the problem was with her car and they told her that she needed a whole new engine that would cost around $1500. My best friends dad who is a mechanic came up to our house and took a look a her car and in 10m figured out that the problem was that the car needed a new coil pack that she bought for $52.17 and now her car runs perfectly fine. As a single mother of 4 I don't think that this is very acceptable or for anyone in general. So I wouldn't recommend this shop to anyone who dosent want to be overcharged for something so insignificant.
Best place and best people. Mike went above and beyond. other reviewers that have something negative to say do not know what they are talking about. I am a very inquisitive person and had no issues whatsoever getting details about my new BMW purchase.
Mike was way more then a used car dealer. I just purchased a 2003 F350 from him and Mike went above and beyond to get me in my truck. He went so far as to meet me on New Years Eve when he had somewhere to be with his family and making him late just to get me my truck. Mike i thank you so much for an easy purchase of a great truck, well done Sir, Well done!!!
I totaled my car hitting a deer before thanksgiving and went through geico buying another car and they recommended this place. One good thing about them was they were willing to work with the money that I had for a down payment because I didn't have that much from just having the car I had that been totaled only four months. The rest of my experience was unpleasant when I wanted to test drive the car a random sherif just happened to pop up and stay there for the duration of my test drive that was a little weird to me and it made me feel funny and not want to buy anything after that untrusting feeling and then before i even test drove it the battery was dead which I just assumed it has been sitting there for a while or something they said someone left the lights on in the car but here it is a month later and I had to come out my pocket to buy a new battery because that one was completely dead no juice.. No battery dies in a month and even the cheapest of batteries in the store offer at least a One year warranty. Also The day I picked up the car it was on E complete E and gas light with bird crap all over it
This place is a growing business abd they are rapidly proving themselves. They are very upfront about every car, with mechanics on site. Michael is EXTREMELY knowligable about both financing and vehicles. He is more than happy to pull the CARFAX history on every car and show you anything you could want to know about it.
Don't believe any bad reviews - with the "we finance anyone" motto - you get some characters. We actually bought a wonderful used car here, with a 1 year Bumper to Bumper, and low miles at a good price.
You can't beat that.
Try this place out!
I hated everything about this place. It was my first experience looking for a car and it couldn't have been worse. First of all the guy who works there (who I will call M) does not have any customer service skills. I called to see if I could go see a car there and he did not make any effort to help figure out the best time to go see it since I get out if work late. I was told to fill out the financing application before getting there and he later called to let me know I got approved. We did not discuss price or apr over the phone. Once I got there he did not show me any paperwork and did not mention price or payments with me, he just asked for a down payment and insurance info and wanted me to give hin the my license plates. He than swiped my card and took the down payment without me having signed anything amd without giving me any info. When I asked he told me the incredibly high interest rate he was trying to charge me. More than 4 times what i got somewhere else. I made him refund me the down payment and went home. When i called back to ask about the prices he told me when I asked, he got mad. The numbers he was giving me did not add up and when I asked more questions about the payments he told me to have a nice day and hung up. VERYYYY RUDE!!! I DO NOT RECOMMEND.
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