Rob and the crew are very professional, knowledgeable, and courteous. They follow up with additional reports that are always detailed, specific, photographic, and concise, which serves as a useful guide and provides peace of mind. They’re also very friendly. Highly recommend!
I just picked my car up from Ames Automotive. I am beyond impressed! From the first phone call to make the appointment to when I picked it up they were professional, polite and a pleasure to deal with. They kept me updated every step of the way. I highly recommend Ames Automotive.
I wish there was a way to leave more than 5 stars. This is definetly my new go to place for any of my car needs. Super friendly and informative staff, good quality work and pretty fast. One thing that really stood out to me that I have never seen any other mechanic do is give out loner cars for free while they work on yours! Also they text you with pictures and a whole breakdown of what is happening with your car and what they are doing to it which is super helpful! Overall amazing people and amazing place would 100% recommend. Thanks guys!
Rob Ames and his team are extremely knowledgeable. I had a major electrical issue i didn't think it was going to be repaired. Through extensive work the problem was fixed. It was a miracle. I highly recommend them.
I highly recommend this establishment for its diligent team, its stellar workmanship, and its human-first approach to customer service!
I recently brought a 2010 Mazda CX9 to the shop for a difficult-to-diagnose large issue, as well as some smaller ones. As a result of their thorough diagnostic techniques and diligent follow-through, each issue was sequentially identified and fixed.
I have had other shops simply give up before making the effort. Rob (the proprietor of Ames) never put up any barriers to finding the problems. He himself was involved in spearheading the diagnosis of each issue via test drives and deep teamwork with his crew. Overall, the establishment's high level of expertise and experience with vehicles shines through their work and their patience with tricky scenarios.
In addition, Rob and Peter in the front office are extremely affable and easy to approach. I felt heard and taken seriously as I described the several strange problems. Rob is gifted in his ability to explain technical conditions in layperson terms, and he gives his time and compassion generously to the customer - He does not force a rushed conversation. He listens and explains patiently and completely.
My car is old, granted. But, after having work done at Ames, I feel ready to take on the next 100K miles with smooth sailing!!
I would like to thank Pete and the rest of the staff at Ames Automotive somthing unusual to say is its been a pleasure for my wife and i both they are very good at what they do honest , very professional they may not be the cheapest but you get what you pay for and I'll gladly pay for the exceptional service
We both have received they will in deed be the only place we'll be taking our vehicles i highly recommend to anyone needing repair work to Ames
Great place! Super thorough check on my car, great at communication, always polite and willing to explain the issue. Was able to get car 'diagnosed' in a day and fixed the next with all the issues outlined in great detail. Would recommend!
Took my 2004 pontiac grand AM in for a simple oil leak, all I can say is they go above and beyond what my car went in there for. Very honest, people. You can't go wrong taking your vehicle here for service.
I had an appointment to have my vehicle's NYS inspection done. I was given an estimate of how long it would take. They were ready for me when I arrived and finished it right on time. Rob and his staff are professional and friendly. It's a great business!
Rob and his team did a great job bringing my old truck back to life. Rob was always courteous and took his time to explain what needed to be done. This was my first time at Ames Auto and I was treated with respect and like a friend
Rob and his team at Ames Auto ALWAYS do great work whenever my vehicles are in need of repairs or maintenance. This last round was no different, prices for services are good, and the environment in the shop is always friendly and inviting. If I had to pick one word to describe Ames Auto, it would be; Professional. A+ Service, thank you Ames Auto!!
I was stuck in the mountains of New York and my car wouldn't start! Rob and his team could not have been more professional or helpful to a woman traveling alone. They got me back on the road and didn't charge me an arm and a leg. They were respectful in every way, and I also watched Rob as an owner treat his team well and deal with every customer with integrity. Sadly this is not what one expects from mechanics - but Rob is not like other mechanics or like other business owners. He wants to break the mold - and so he has. I highly and confidently recommend Ames for all your automotive needs. Thanks Rob!
I had an excellent initial experience having my car serviced here, and my husband and I will be regular customers from now on. They were courteous, thorough, and communicated with me every step of the way. They have a text messaging system that makes things even easier and more convenient, and a lock box to securely hold keys for after hours pickups. They even sent me images of each step of the inspection they performed! Needless to say, I highly recommend them!
Caleb was great with helping me open my car(after I locked my keys inside) 😅. Ames also fixed my AC after another shop couldn’t. I go to Ames for everything!! Super trustworthy and fair :)
Rob and his team are very friendly but I live paycheck to paycheck. I can't afford his prices. Don't get me wrong I'm not saying they're overpriced all I'm saying is I can't afford it. I'm a backyard mechanic because that is what I can afford. They are very good at getting your car scheduled quickly and they are very high tech.
This has to be one of the most professional service centers I have ever been to! Rob and his team seriously went above and beyond to help me with my vehicle getting it back on the road and running smoothly! Can’t recommend them enough!
Rob has always been upfront, honest and an easy guy to work with. His staff is friendly and professional. Thank you Rob and your team for keeping my van is great shape. Honest reliable service. Highly recommend.
Robert and his team went above and beyond to insure that our car was safe & in optimum performing condition. They took time to explain the work done and provided us with a list of items that would need attention in the future based on Toyota mileage recommendations. They were professional, knowledgeable, and above all, treated us like family! Robert even took us home and picked us up when the car was ready!!! Thanks, Rob!
1st time using Ames for service and it was only for state inspection but the way they handle their customers is much better than other shops I've used. They don't talk down to you and answer any questions honestly. They review everything they did and offer recommendations for future service of whatever they may find with your vehicle. Everything is documented and reviewed face to face so you can take a copy of service results and suggestions with you at the end of your service visit. They also inform you (I believe) of manufacturer recommended service intervals that may be time to check or replace, (tire rotation, fluid changes, major tune up and so on). My 1st experience with this garage was beyond satisfying.
Give them a try!
Can't say enough good things about Ames Automotive. The BEST service we have encountered. From a simple inspection to larger work you won't find better. These guys are friendly, caring, quick and accommodating. They assisted us and did a complimentary check over on my car with a full report with pictures. For someone like me who doesn't know much about cars seeing pictures was crucial. They aren't pushy about getting more work done either. Definitely women friendly environment. Check it out!
I have been taking my car to Ames for around 4 years now. Their service is excellent, and their pricing very reasonable. I enjoy the convenience of the online service they utilize to send you reports from each visit and the ability to pay online. I recently took my Highlander in for some repairs, unfortunately one of the parts that were installed was bad and needed to be replaced. They replaced the part quickly and thoroughly, giving me a complimentary wheel balance, and oil change. If you are looking for someone to service your vehicle, you will not be disappointed bringing it to Rob and his team!
I came here after seeing another mechanic, and I’m so glad I did. The team was incredibly efficient and transparent throughout the entire process. They provided clear, detailed quotes for everything and even took photos of the issues, which they sent to me so I could review them at my own pace. It made me feel confident and informed about the work being done. I plan to bring all my future business here—highly recommend!
Great place to take your car. Very friendly, helpful and very fair. I had an appointment at 11 am to get my car inspected and an oil change. Unfortunately they found a leak in my rear brake caliper and it wouldn't pass inspection. They truly felt bad when they came out to tell me. They called the dealership first to see if it would be covered by my warranty. It wasn't so they ordered the part to be delivered that afternoon. I left the car for the afternoon.
Super friendly, got me In quick, thoroughly explained everything and worked with me where they could to take care of what I needed fixed within my budget. They also texted me a few days after to make sure everything was still good to go. NEVER in my life had a mechanic do that. Exceptional service. I will definitely recommend them to my friends and anyone who needs service.
Very knowledgeable and great technicians who you can tell love working here. The attention to detail and great customer service is a crucial combination for being consistent and successful. Definitely trust them with your car needs🏁
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