Horrible customer service they would rather call the cops on a paying customer then replace a broken valve stem that they damaged definitely don't recommend this company
I do not recommend patronizing this shop. The staff are rude and aggressive, the mechanical work is poor quality, and the business practices are deceptive. There are no redeeming qualities to speak of.
I've brought my cars and trucks here for years. Steve is great at what he does. I highly recommend this business for all automotive mechanical issues and/or maintenance needs.
Stephen Hepp is, without question, one of the best mechanics in the area—and our family has had the privilege of relying on him for decades. In a world where genuine, old-school service is becoming increasingly rare, Stephen remains a shining example of integrity, expertise, and true dedication to his craft.
Whether it’s inspections, brakes, starters, or the many quirks that come with owning cars over the years, we’ve never once had an issue under Stephen’s care. He’s not just a mechanic—he’s a trusted advisor who takes the time to explain, educate, and ensure you leave feeling safe and respected.
Stephen always goes the extra mile, and his willingness to share his deep knowledge has meant the world to us. You don’t just get a quick fix at his shop—you get peace of mind, honesty, and the kind of service that feels like family.
We’re incredibly grateful to have found someone so dependable. Thank you, Stephen, for all that you do—your commitment is both rare and deeply appreciated.
Save money, go somewhere else - Rude folks with poor customer service. The generation is older and can't quite figure out new auto. If you have an 80's rust bucket - Send it over
Great communication, fair, attention to detail! Would highly recommend! As a female I have taken my car to other mechanics and been “wheeled and dealed” (if you know, you know) always been treated fairly here!
Place just flat out sucks. If you’re okay with very low quality work, passive aggressive workers who don’t know how to job, fixing/replacing/breaking parts that don’t need to be, and a place that has been on YouTube for its absolute horrible customer service with cops involved then go ahead. But this place flat out sucks
Brought vehicle to Hepps for a vibration. No call for authorization to install front pads and rotors. Picked up vehicle and vibration was still there. I tried to call them 4 to 5 times. No answer and no machine to leave a message. Took vehicle to another shop and was told one of the rotors is not working. Now replacing pads, rotors, and caliper to remedy issue. I would think before visiting this establishment. Also why would he discount labor on brake repair if we gave authorization? Mr Hepp was going to call the parts store to try and warranty the parts. Another words trying to scam someone else so he doesn't lose the money. He also wanted to fight over it at the end. Usually shows who is right and who is not
The ladies up front are friendly to your face, but I witnessed them call the police on a customer because he yelled at them. Apparently the man's tire/wheel got damaged at some point in the 3 weeks he had his car in for service. The man was upset, and instead of working to fix the tire, they called the police on him. It was ridiculous. If interested there is video of this on popular video sharing websites. I would never recommend doing business here, nor will you see me there again.
Passed my inspection in March. Now in June, all my tie rods, control arms, sway bar links all worn out which also led to tire wear. $2000 in repairs could've been saved if I was given a proper safety inspection.
Exceed any expectancy. Well done reassured my future maintaining checks brakes and rotors at the time of needy replacement. Thank you Hunter & Kyle and very polite and courtesy 10 plus . Get job done timely matter. Yes Hepp's your still best in choices of qualified mechanics. It nice hunter learn at trade be trained with your professional experiences and outstanding education . Truly life path with always cherish and love by dear friend . Loyal & devoted consumer. God bless and keep healthy and happiness U2 Bravo bravo!! Top notch tighten up ship ahoy!!! Hunter and kyle Awesomeness of course . Stable , over QS detailed information quality care . Stronger virtues to establishment . True and trusted with auto safety and inspections Triple AAA. Invoices are updated as requested .I love you and truly treated family oriented Funtimes and stories happy occasions. True Blue.!! Those classic pens's bet they were real expensive. It nice jester for free to all customers assurance. That flashlight led bulb you use safety and night walking in Mr 🌙. Ideal children on bicycles 🚲 😀 👌💰$$ 👀
I’ve been coming here for years, from the customer service in the front office to the actual work done to the cars. The whole experience is seamless, the staff is friendly and the work is always done right. I never have to second guess anything. Highly recommend.
Highly recommend! Yesterday, I hit a huge pothole, got a flat and had my car towed to Stephen Hepp's Auto Shop. They were able to squeeze me in, order a tire, and got me back on the road in less than two hours. Steve and all of his staff are always friendly and always seem to go out of their way for us. They are extremely knowledgable and trustworthy.
Stephen Hepp is the man. My whole Family loves him and we trust him with all of our vehicles. During different seasons his looks change! Beard in the winter! He's a great guy. HIGHLY RECOMMEND this family owned business!
Stephen & his mechanics are always very honest and professional with the work and estimates they produce. Turn around times and booking have always been quick and to the point. I bring all of my vehicles there. Need a reliable and honest mechanic that wont rip you off? Hepps is the place to go. Also the office staff is super friendly and helpful with any questions you may have. Go with Hepps you won't be disappointed and you will continue to support a local small business.
From the time I arrived they were kind and courteous. The woman at the front desk squeezed me in. She was so kind and understanding. Very accomodating! I am so appreciative. The two gentlemen who did my inspection were informative, courteous and knowledgeable. I will absolutely come back again when needed. They treat you with the up most respect and compassion. A+ from me. Thank you all!
I have been going to these guys for about 15 years now. Never once had a complaint, they have always been good to me even during very rough times with cars. They are amazing and Stephen always remembers me even when it has been a while!
Had many family and friends recommend this place. First time was a great experience, immediately dropped my prior mechanic. This was like my third time, another great experience. Met the owner Steve. Great guy, honest, professional, and personable. Highly recommend!! :)
WOW!! What a phenomenal place. I am so grateful to have FINALLY found a mechanic team that is so honest, personable, knowledgeable, etc. I’ve had certain car issues for ~24 months, I’ve taken it to other mechanics multiple times to no avail. I almost gave up on it. Luckily a colleague put me on to them. They fixed the issue within an hour. AN HOUR people. Thank you guys!! The entire team is just so warm, they make you feel right at home. They know how customer service works. Will absolutely be returning for every car need as long as I live Upstate.
I went here solely based on reviews and am so glad I did! They were awesome at every step of the way. We took my and my husband's car in at the same time. They called saying his was done, but my husband had mentioned to me that it was overheating. I mentioned it and they looked at it additionally with no problem. My rotor had rust on it. They could have easily replaced it and charged us extra and I would have been none the wiser. Instead, they grounded the rust off and just charged labor. They researched tire prices for us and even fixed the light in my gearshift console after I forgot to tell them :) We will never go anywhere else but Hepp's! Fair prices and fair people-- Stephen Hepp spoke to me personally like he had no other cars to work on and I was only his customer of the day. Can't recommend these guys enough!!
If you’re looking for a high quality service shop to take your vehicles, then look no further!
The true test to me when evaluating a car repair shop is consistency. All of my experiences here have been 5 star worthy. Stephen Hepp’s Auto consistently provides top notch services and always goes above and beyond for all of their customers.
I always recommend this place to my friends and family because they always do such an amazing job! They give you realistic expectations, and competitive pricing. ❤️
When you need a car repair done right, save yourself the time and hassle of shopping around. Go to Stephen Hepp’s Auto, it’s worth it every time.
The first time I had ever needed to get work done on my car not by the the dealership was here. I was very skeptical and nervous about how the work would come out but it was fantastic. He fully understood what I was talking about even tho I wasn’t really explaining it clearly. I told him how much I had to spend and didn’t even come close to it. The mechanics at this shop really know what they are doing, friendly and honest. Will definitely be going back next time I need work done on my car!
Steve came highly recommended from a friend who's known him 15 years. I'm glad he did! I'm a working man and need my truck. He had me on the road the same day at an unbeatable price! I do most the work myself but from now on when I'm stuck, Stephen Hepps is my new mechanic.
Steve is excellent. His service was extremely quick and reasonably priced. He genuinely cares about you as a person, not just as a source of money income. Definitely will be going back to him if I have any problems in the future!
My family has brought our cars to Steve for a few years now. He and his employees are some of the most professional and personable guys I have ever had the pleasure of dealing with. We have always had wonderful service at a very reasonable cost. It is so nice to know you can bring your vehicles to a business without the fear of being ripped off or taken advantage of. On the contrary, Steve goes above and beyond to make sure his customers are treated with honestly and respect. I highly recommend Steve and his staff.
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