What clients say about AJACO Towing Inc. in Parsippany-Troy Hills Township (NJ)
This company came to my rescue after hitting a pothole and blowing out a tire on I-287S during rush hour traffic at 5:30PM with my young daughter in the car, who was really scared. Freddy responded quickly and he was fantastic! He was very friendly and he was able to get my spare on quickly and get me back on my way. I used them through my AAA membership, but I would hire them directly in the future if need be. Wonderful service!
Arrived to retrieve my car and make payment — they refused release. If only I could give this shady business 0 star.
Few cars from the Ryan Homes Mount Olive community were towed ahead of the snowstorm. They were not parked illegally — residents had simply been asked to move them the night before, but flight cancellations made that impossible. We showed up the very same day it was towed, before the storm even began, ready to pay and retrieve the vehicle. We were told we had to wait few more days because they were “closed.”
This company advertises being open 24/7, yet suddenly claimed to be closed. They hide behind inconsistent hours while daily storage fees continue to pile up. When we asked what the daily rate was, the employee said he “couldn’t say.” No clear pricing. No transparency. Just a growing bill.
As a business owner myself, I cannot comprehend posting false hours, having staff who cannot explain pricing, and operating without basic transparency.
If you have a contract with this towing company, reconsider! There are far more ethical businesses in NJ. This was not just unprofessional — it was alarming.
Ajaco’s responsiveness was outstanding! My car was stuck in the snow yesterday, and they arrived quickly and handled everything with so much care. I’ve used Ajaco for years and they never disappoint—hands down the best towing company around!
whatever driver was going north on 287 at 3pm today was absolute trash. texting, swerving, and driving in multiple lanes at the same time.
it’s foul you employ people to drive a large truck like this and provide no oversight. i just looked at your reviews so i’m pretty sure you’re not going to take this anymore seriously than those. but don’t be surprised if he kills someone one day
I was looking to get a shipping container at my property for storage. AJACO Towing Inc. located a container for me and delivered faster than anyone else I contacted. Their office staff was friendly and helpful on the phone. They delivered with the proper equipment to set in a difficult to reach location. Their driver had the skills to manipulate and place the box where I wanted it, making my part much easier than I had anticipated. Thank You to AJACO towing and its staff.
Had a bad experience with them. They towed my car and made a lot of damage to my bumper and has scratches and the staff was very rude. I would definitely not recommend their service unless you want to damage your car.
I can’t believe the awful experience I had with this towing company. From start to finish, it was a complete disaster. First off, the customer service was appalling. I was treated like an inconvenience rather than a paying customer. The person at the pickup area was rude, unprofessional, and didn’t even offer a simple apology for the situation.
But the real kicker? My car was covered in mud when I got it back. It looked like it had been dragged through a swamp. Not only did they tow it without a care in the world, but they didn’t even bother to protect it from dirt or debris. My car is now filthy, and I’m left dealing with the mess.
Terrible service. Staff were rude, unprofessional, and completely disrespectful. Zero communication, zero accountability. If you want to be treated like garbage after already being stressed, this is the company for you. Avoid at all costs.
I would have given a Zero if it allowed me to, they towed my car and it was dragged on front wheels in the storage which was in mud and car was covered with mud on the front part, they didt even allow me to check while I am picking up to see if there are any damages the guy at the pickup area wo soo rude and he didnt even understand what I am trying to say, rude and ridiculous service
This place is aweful I hired them for a simple tow job and my rims and bumper are completely makerd up. Showed before and after photos and they refuse to accept responsibility. Hire other people -fair warning
I have been using Ajaco Towing for 25 years and always get the job done. They go out of their way to help the customer in need. They towed my Cadillac Escalade from Monmouth Mall and brought it back to their shop. When they looked at the car to see what's wrong, they found a loose wire and fix it wihout charge. I was stranded at the mall and they even gave me a ride home and even help bring packages into the house. That's why the only people I will use are only from Ajaco Towing. They are a great family ran business.
I don't normally write reviews but had to express my satisfaction for using this company when I was left stranded at night. Not only was the response fast but was showed understanding and kindness by giving me a ride home. Thanks again.
Used Ajaco for transportation of my car to my residence in Florida to and from. They were amazing and picked up and dropped off exactly when they said they would. I wasn’t inconvenienced at all. I will only use this company for my needs as I have had friends use other companies and have waited for days for their cars to arrive. Thank you Ajaco for being so professional.
Fast, responsive service. The gentleman that came out was so friendly was able to quickly and efficiently load my vehicle and drop me off with where I needed it to go. Price was on par with other companies. Zero complaints. Will use them again when need arises
Great service! This company is run like a fine tuned machine! Owners are the hardest working guys in the business! Their equipment is top notch and pristine! I would recommend them 100%! ⭐️⭐️⭐️⭐️⭐️
First off, the two men that own this company Vincent and Jason are such good guys.
That being said I can’t say enough about using Ajaco. My son who was a new driver ran his car into a curb and got 2 flat tires, was stranded and nervous on a busy road he called and Ajaco was there in the quickest time and delivered his car back to our home safely.
Used again when I was hit from behind and my car had to be towed to the dealer for service. I couldn’t be home for the pick up and they couldn’t be more accommodating of listening to where I would leave my keys and all info.
The third time I ran into Jason at a sporting event and had a flat tire, from hitting a curb pulling in. Yes, it must run in the family. lol . He changed my tire and put the donut on the car so the next day I could get to the dealer to be replaced.
It’s the only tow company I would use. Complete piece of mind when you use Ajaco Towing. Also, just to add their vehicles are meticulous.
Very happy customer!
Recently needed a tow and when I called, the lady I spoke with was super helpful. The tow guy was reassuring about my car being brought to the dealership and it got there without an issue.
Helped me out many times! great family run business and the whole office is wonderful and welcoming! I hope I never need a tow again haha but if I do, I'll call AJACO!!!
WOW! What a great experience I had! I was very nervous but everyone I met was so nice and comforting! They made me feel safe and took such good care of my disabled vehicle. thank you thank you!
We have only used them for 30 years for all of our towing and recovery work. They have always been a pleasure to work with. And over the years, they have helped multiple of our employees with similar things. I recommend this company strongly for anyone that needs towing or recovery work. They are the best!
This towing company is fantastic. As a family-owned business, they go above and beyond to assist their customers in times of need. Their reliability and dedication make them a top choice. I highly recommend them! They won’t let you down.
Always quick to reply when we are short tractors or when we have a vehicle breakdown and need towing services. They have assisted us with towing services not just in NJ, but helped us on a large utility job from Florida back to NJ. Outstanding service and pleasant office staff.
My vehicle was towed by this company and damaged while in their possession. Vehicle was towed to the mountain auto body garage in Verona and the damage was hidden from me. After the car was brought out, a worker walked me around the back of my car, opened my door and invited me to get in. Appearing as though she’s doing me a favor by opening my door, there was a massive hole in the drivers side front bumper that she was hiding. They are denying the damage was done on their account, saying it’s my fault and telling me to get a lawyer. Extremely unprofessional, sneaky and liars.
Though they towed my car 🚗 😐 the customer service was great. It has a lot of snow, and before I picked it up , they had completely cleaned off my car. Appreciate the kind gesture.
CROOKS!!! Last night my vehicle was confiscated even though it was parked right in front of the residence my son had just spent the day at. The cops had it towed by this company. I'm ready to drive an hour to pick up my vehicle but, even though the website says they are open, the person that actually is there and answering the phone tells me that they are closed and that I will be charged an extra day because THEY are the ones preventing me from being able to pick up my vehicle TODAY. This seems to be their usual MO based on other reviews here. And it makes me wonder as well why the police continue to use them. Does anyone else see a crooked pattern???
I've seen a bad service in my life, but I've never seen this much. I waited for my car for 45 minutes, but it didn't show up, and he said we were on the way, and when he arrived, he towed it, and quoted a figure of around 400 for the next day, he said you couldn't drive the car, and I said another company would come and tow it. There is a company (triple A) I wanted to use it, they did not let me, so I took my car by force, I called the police, I have never experienced such a bad time in my life, I have never experienced such bad treatment, I really do not recommend it, stop paying money, you do not want to see the evil and dirty looks on their faces.
Had an incredible experience today with this towing company! Jason found me and my daughter on the side of the road, car was broken down. With no hesitation, he pulled over, called his crew and helped me out big time! I couldn’t be more appreciative for Jason and the AJACO staff. Everyone was extremely kind, helpful and got my car up and running in no time!! Highly recommend!!
If I could go 0 stars, I would.
I was driving home down New Road in Parsippany on 6/12 and 2 of their tow trucks pulled out and forced traffic to stop in both ways. I'm very understanding and courteous to truck drivers as I know most people on the road are not courteous to them.
After the 1st driver was almost out, The 2nd driver sped up and pulled up and forced the cars on my side to slam on the brakes.
I didn't mind this but to add insult to injury, the curses at me and say "Gotta make way for us drivers you asshol*!"
I didn't do anything wrong and this was sickening and offensive. I didn't even LOOK at the driver and got this from him. (Watch this attached video)
Little did they know, my dash cam was on and I caught it on video. I called the business when I got back and spoke to Mike (manager). He asked me to email him the video and will show the owners and said, "I'd love to fire the driver".
I emailed them, and included my number (for them to do the right thing and offer a sincere apologize over the phone). But that's not what I got. I just got a half hearted apology with grammatical errors and no phone call.
Do not, I repeat, DO NOT waste your time. They made me wait an hour and when the tow truck driver got here they gave me all kinds of excuses why they couldn't pull my truck out of the mud. My truck was 4 inches in the mud and the tow truck driver was too lazy to hook his chain up and pull me out.
This was to pull a F250 Home Depot truck out of 4 inches of mud on a flat patch of grass.
Seriosuly what kind of tow truck company are you if you can't pull a truck a couple inches out of the mud? Let alone waste my time and your gas coming out here and having a lazy tow truck driver who makes excuses why he can't pull you out.
Go play tow truck driver somewhere else! And not waste people's time in the process!
1100 Edwards Rd, Parsippany, NJGovernment office
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