What clients say about Prospect Auto in West Orange Township (NJ)
I have ALWAYS had great experiences with Derrick and his team at Prospect Exxon. A big shout-out to Greg.
I’ve been using Prospect Exxon for years, and won’t go anywhere because they are so trustworthy. They will tell me what’s wrong with my car, explain in it detail, and then let me know what can and can’t wait.
Most recently, I had an emergency. I thought I needed new windshield wiper blades, but it turned out the motor was failing, ON A RAINY DAY, when my son had an important audition in NYC. They were wonderful enough to get the part ASAP, and do the installation, so we could make it to NYC by 12:00 noon. I was so grateful to them for doing that for us.
They are always so helpful, honest, and professional. They’re the best.
I was 30 min early for my appointment. My car was taken in to the shop for oil change in a timely manner. The mechanic I’ve seen for the first time today; was nice and seems to know what he’s doing. Derek, the owner, notified me of a need for a new battery and it was done with the oil change. It was a great and timely service.
I’ve always had great service here. Even when they’re extremely busy, they do their best to work on my car and keep me informed. They’re respectful, honest, and fairly priced. This is the only shop I trust.
Prospect Auto provided me with excellent service related to multiple repairs to my automobile. The management and mechanics are courteous, extremely efficient and provided thorough evaluation of all aspects of the required repairs. There was follow-up throughout the repair service which was completed in record time, over the Christmas and New Year holidays.no less!
Ryan saved the day!
The machine to fill up my tires was out of service and I went to two other places earlier that day and tried using a portable tire inflator. I was defeated to say the least. Totally frustrated and it was also freezing and dark at this point.
Thankfully, Ryan was able to help me with my tires and I am so grateful. This is one of my least favorite activities and I was having a really tough day from all the obstacles, so the kindness made the world of a difference. Would definitely come back for other services!
Thank you so much for your help! I know this sounds dramatic, but it truly was sooooo rough the entire day and this helped a lot, especially with a long drive the next day.
I used their website to schedule the battery replacement for the next day. The car was taken inside as scheduled and the job was completed quickly. A smooth operation from start to finish.
I was attended to in a timely, courteous and respectful manner. I had my tire air leak plugged. Everything was smooth from beginning to end by everyone who handled my issue. Thank you everymuch.
Always a great experience with the team at Prospect Exxon. They’re honest, they’re patient and explain why things might cost what they do, and they never pressure you into services you don’t need. I’m glad that they’re the ones I turn to for our auto needs
Fantastic experience, couldn’t recommend more. I’ve been going to the same Mechanic the last few years, and while I thought their service was top-notch, Derek and his crew redefined my opinion on what a good mechanic can be. The most thorough experience and diagnosis you could imagine, and they outline every issue you may have, along with videos explaining it. The day of my appointment, they got to work quickly and I had No issue getting in communication to discuss further steps and potential follow up work that could be done. While I didn’t have extensive work done, the diagnostics I did get done were given to me at a price over $100 lower than expected market value, and they even went out of their ways to assist with helping in the process of getting my car towed back out the next day. Overall, could not recommend enough, and I’ve certainly found a new go-to Mechanic
I have been bringing all my cars (some old and some new) to prospect auto since I moved nearby over 9 years ago, probably about 50x at this point. They have consistently done a great job diagnosing issues, fixing them without needing followup visits, and regularly decline work that they don’t find necessary.
Highly recommend. Have even done some comparison quoting with other shops and they always come out on top.
I stopped at the workshop for someone to look at my cars tyre pressure. They took care of it right away. I had also mentioned about changing the wiper blades and the mechanic brought out the blades and got my approval texted to me while I was having tyre pressure adjusted. This happened in merely seconds, impressive!
They changed the wiper blades and I paid for it within matter of minutes….. incredible!
I took my GMC Yukon for a difficult repair. They not only fixed it, I feel it runs better than it ever has.
Estimate was was accurate, expectation of time to repair was given and done exactly when anticipated.
True professionals in every way!
Prospect Auto in West Orange did an amazing job with my car! The mechanics were knowledgeable and honest, and the staff were super friendly and helpful. They kept me updated, explained everything clearly, and got my car back to me quickly. Great service all around—definitely my go-to spot for repairs!
As always Derrick and his team provide great customer service. Brought the car in to have one of the tires checked. Turned out to be a nail and they were able to patch it. Appreciate not trying to upsell a new tire. Can count on them to be honest and fair.
Derrick and his crew were fantastic as usual.
Quality work at reasonable prices.
Honest, trustworthy, professional, qualities you don’t often find in this day and age.
Thank you Derrick and team!
Prospect Auto did a very professional job on my 2006, AMG that I love with almost 300,000 miles.
Therefore, my car is very personal to me. Prospect Auto treated it with the care and expertise needed to get the job done at a fair and reasonable rate. Great job!
I can’t recommend Prospect Auto enough. Derrick and his team are honest, trustworthy and know what they’re doing. I always trust them to give the best advice and that the pricing will be fair. I’ve been using them for 5 years and it’s been a great experience every time.
The crew at Prospect Auto are professional and personable, but above all are honest and knowledgeable. They make me feel informed about my cars maintenance without overwhelming me.
This place came highly recommended, and I see why. One of my brother insisted that I go here because he said that Prospect Auto does great work, and the cherry on top is that theybare honest. This last time was my 3rd time going with yet another car, and Not only did they give me a pretty decent estimate.They told me how to get the parts that I needed in order to reduce the price. They also found items that I needed on eBay and sent them to me. I took their advice and it cut my cost down by one third. For each and every new car that I get I will be going back. Derrick's team is knowledgeable and patient. They answered any and all questions and even showed me a little bit of car maintenance. Highly recommended.
We had a rush need and Derek and the crew were incredibly accommodating. Not only itemised everything that was even remotely in need of repair on our newly purchased (used) van, but put all the issues in order of importance so we could save a few bucks just getting the essentials done. They then got it all done (some significant work) and we are back in business within 2 days!!! Amazing. Could not recommend more.
I have never had a bad experience with Prospect Auto - they are knowledgeable, competent, and honest - the latter of which is especially important! Everyone I know says they're the best, and my experience has aligned with that rating! I've done everything from oil changes to fixing my sliding door on my minivan. They're great!
Outstanding Service Experience at Prospect Auto!
I recently brought in my Mercedes-Benz for service at Prospect Auto, and I couldn’t be more impressed. From start to finish, the team was incredibly efficient—my service was completed much faster than expected. What really stood out was their transparency: they sent me a pre-approval receipt ahead of time, so I knew exactly what to expect and didn’t have to worry about any surprise charges.
Their customer service was top-notch. Everyone I spoke with on the phone was kind, professional, and—most importantly—honest. They clearly explained which issues needed immediate attention and which ones could wait, helping me prioritize without pressure. It’s rare to find a shop that combines speed, integrity, and genuine care for their customers. Highly recommend!
Derrick and the staff at Prospect Auto are consummate professionals when it comes to vehicle mechanical work. In addition to that their pricing is fair and the piece of mind that comes along with being able to trust your mechanic I think is invaluable. They are all personable people as well. All of the work they have done for me has been outstanding. This image is of recent work which required mounting of the new tires and rims on my Mazda 3 turbo hatch and also installation of the side skirt body kit which is a lot more annoying than it looks.
I recently brought my WRX to Derrick at Prospect Auto for a complete engine replacement, and the experience was nothing short of outstanding. From start to finish, Derrick demonstrated a level of professionalism, expertise, and dedication that is rare to find in the industry.
Derrick went above and beyond to ensure the engine was running perfectly, tackling any obstacles that arose with precision and care. He kept me updated throughout the entire process, regularly texting me photos and updates so I could see the progress firsthand. This kind of transparency and communication gave me immense peace of mind, knowing my vehicle was in the hands of someone who genuinely cares about both the work and the customer.
It’s worth highlighting that Derrick’s team is just as skilled and attentive. Andres, who worked on the engine alongside Derrick, exhibited the same dedication and attention to detail. Their teamwork was evident as they carefully addressed each part of the engine installation, ensuring everything was done with the highest level of craftsmanship. Andres and the rest of the team reflected the same commitment to quality that Derrick is known for, making it clear that every member of Prospect Auto is dedicated to delivering the best results possible.
Even though it’s a 40-minute drive for me, I’ll gladly make the trip every time for this level of service. Despite the shop being consistently busy, Derrick and his team make each customer feel valued, never rushed, and always prioritized. If you’re looking for a reliable, skilled, and trustworthy auto shop, look no further than Derrick and his incredible team at Prospect Auto. I can’t recommend them highly enough—you’ll leave with complete confidence, knowing your vehicle is in the hands of true professionals.
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