What clients say about All Points Auto & Towing in Hackensack (NJ)
Driver came extremely fast, at 3:00am. I had locked myself out of the car, it was still running.
He got into the car in less than 5 mins, filled out my paperwork, and was on my way in no time.
Excellent service.
Excellent service. Arrived on time, no hidden fees, and no damages to my F250. Not to mention the only tow company who actually answer the phone at midnight!! No other tow companies answered or even called back. Great service and price, 5 stars!
I give this place 0 stars ! Some how I had to post 1 star it wouldn’t let me post 0. Tom is a jerk !!! Yes it’s my fault I got towed, but this peice of garbage charges me for labor and storage ! What labor ?? He said he placed a hook on my car I was parked in a spot. Second, he charges me for storage when I got there my car was parked out front . He’s a liar. I should have sued him in court. He needs to reimburse me for those extra fees. His mannerism is horrible towards women. I’ll gladly tell him myself after he reads this . If I was a man he would have never spoken to me like that. He would have ran away .their was a scratch on my car as well.
Had. 900 am appointment with they came at 10 they apologize for the lateness because they had a police tow which was no problem, but once the driver came is very good excellent very pleasant no problems with the tow or at all very good
The worst service, they damaged my car, they were rude, unprofessional, disrespectful, and did a terrible job. They charged much more than the price they quoted, and they didn't arrive on time. Use a different towing company.
AVOID THEM AT ALL COSTS! Scammers!! They tell you 1 price to your face then charge you ridiculous amount. They charged $50 for “clean up” when there was no “cleaned up”, I picked up my own piece of bumper and put in in the car myself. See receipt of scam charges. I called to complain, Mike answered the phone, became very aggressively disrespectful, I was shocked. Uncooperative, playing games with me when I explained to him clearly that the driver said 1 price and then charged another. He became defensive and just covering it up.
“Shoutout to All Points Towing for redefining terrible service — late enough to make you wonder if they walked, rude enough to make you miss dealing with the DMV, and expensive enough to feel like a prank. Truly a masterclass in how NOT to run a business.”👏🏾
This towing company is a rip off..I ask the guy that was about to tow my car to please put my windows up & close my sunroof.He said don't worry its gonna go inside the garage..I figured out why he didn't want to put the windows up so he can put my car in the garage to charge me more than having it in the yard!!! I got my car out the next day!! They charged me $464.00 and the car wasn't even in the garage more than 24 hrs!!$200 for having my car in the garage $75.00 yard fee!! My car wasn't in the yard it was in there garage!! & $155.00 for towing!!&$34.00 gas & mileage!!The tow truck guy refused to put my windows up so I can get charged more for storage(GARAGE)!!!!m gonna report them to the BETTER BUSINESS BUREAU!! THEY ARE A SCAM!! WITH ALL THESE HIDDEN FEES!!!They rip you off when you got out of state plates & you can't do nothing or else you can't get your car to go to work!!! You got no choice!! $100 a day for storage!!! Insane!!!I'm gonna talk to my lawyer to see what he can do with these theives!!!
I would not recommend this company, they have very rude females answering the phone. Swaying customers away. I highly suggest going with another company.
Completely unprofessional and disrespectful. Towing a vehicle improperly and proceeding to curse out its owners when they come to pick it up is despicable behavior - never before have I heard of anything like this. Do better.
Absolutely horrible service no professionalism and lots of hidden fees. Would not recommend to anyone especially with the several other towing companies in Hackensack that won’t insult you. Please consider this place an absolute last option. Learn to treat customers with respect before expecting anything above a one star review.
Very unprofessional, rude and greedy people. they charge as much as they want, no flat rate, when we asked over the phone they didn’t give us a number and they kept the car extra time to charge after hours.
I Never had to deal with such kind of business like that before and wouldn’t wish it for anybody.
That driver Chris, I don’t think he knows how to communicate respectfully with people. I was about to call the cops for him.
BEWARE...This company improperly towed my vehicle with brakes on, damaging tires and causing vibration when driving and refused to pay for repairs. Also, when open for service 24 hours, they charged extra $100 claiming after hour charges to have the vehicle released.
A totally uncivilized driver did with us rough behavior left our items wrong place after revived payment like did one kind of blackmail to us. Never do work with this company again and you guys not do work with this company.
Towed car and couldn't tell me where it was located or how much it would cost to get car released. Called on phone didn't know flat rate for tow. Was made to wait 12 hours until they found the car then charged me accordingly for car being in storage even though it took them 12 hours to locate the car on their lot. Couldn't tell me why they towed car just said they were told to tow it.
I used All Points for the first time today. Dispatcher was friendly and made sure to send a driver to my location asap. Within 30 minutes the truck arrived. The driver was dressed professionally and acted with care and sympathy. The truck was in very good condition and well maintained. Says a lot about the company. I highly recommend!
Great service! The tow truck driver - Robert Perez - was so professional and kind: he was prompt and very knowledgeable. Definitely an excellent company to use. Will be sure to recommend them to my neighbors! thank you!!!
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