I’m only giving 2 stars because one employee actually did their job — the rest were terrible. I was sent to three different AutoZone locations for a battery replacement in 3-degree weather. When I finally arrived at the Garfield location, I stood inside for about 15 minutes before anyone helped me.
A female employee came out, had me turn the car off, confirmed the battery was dead (which I already knew), then told me she didn’t know how to install it and claimed I’d need a mechanic because parts had to be removed from the engine — which was completely false. It’s a simple battery with a few clips. She asked another coworker for help, and he laughed and said no because it was cold. I was then told I could either get a jump and leave or wait 1–2 hours for a manager.
After already wasting over two hours, I was beyond frustrated. Thankfully, a young employee named Wildy came from the back, asked to see my car, and immediately stepped up to help. He was respectful, professional, and worked with me outside until the job was done. After helping me, he even went on to assist an elderly woman who had been waiting outside for 40 minutes, after the same staff refused to help her as well.
The fact that employees can choose whether or not they want to help customers is unbelievable. Wildy was the only bright spot in an otherwise awful experience.
0 stars for the store, 5 stars for Wildy. He deserves real recognition — thank you again!
Horrible customer service sadly disappointed how I was treated here went in causally and went to check out and young kids were just having a conversation as if I wasn’t there.When l asked for something that was lock up in display young man gave me attitude and when I paid he didn’t give me my items I had to bend forward in the counter to get my item.Truly sad
The worst customer service experience i have had at an Autozone. Will definitely skip this store so i dont have to deal with Welding or whatever that boys name is.
Went before and the guy from a week a go was good.
If I could give zero stars, I would.
Walked into this AutoZone and apparently customer service is optional because not one of the two associates bothered to greet us. Cool. But the second a man walks in? Boom — suddenly the girl behind the counter finds her voice. Interesting how that works.
Then I go to check out, and the same girl is standing there doing absolutely nothing but still can’t acknowledge us. I had to ask her if she was open — and she looks at the stuff in my hands and tells me, “You can go to self-checkout.”
Ma’am… YOU get paid to help customers. I do not clock in for AutoZone. ?
And what really sealed this review is when the person with me asked her a question in Spanish and she decides to respond in English for no reason at all. The attitude was unnecessary and honestly embarrassing.
It be your own people sometimes.
If this store wants to stay in business, maybe start with the basics:
✔️ Greet customers
✔️ Engage with the people standing RIGHT IN FRONT OF YOU
✔️ Thank customers for choosing your store
✔️ Train your associates to not pick and choose who they acknowledge
Because right now?
This location is giving untrained, uninterested, and unprofessional.
Do better.
Bad experience, one of the cashier was giving me attitude. I guess she hates her job, and the other cashier was nice and tried helping but she sold me the wrong battery for my keys.
We have a business account with this store, and it is expected that the staff are properly trained on how to communicate professionally and not bring their personal issues into the workplace. Unfortunately, one of the employees, Diana Tineo, was very rude and unprofessional. She spoke aggressively, used inappropriate language, and made insulting remarks in Spanish—assuming I wouldn’t understand—while on the phone. After ending the call, she directly insulted me, even though I hadn’t spoken to her. Only after she cursed at me did I respond and then left the store.
This kind of behavior is unacceptable, especially in a professional setting. I hope management takes this seriously and ensures better training and supervision for their employees.
Excellent Service – Thank You, Bryan!
My car battery died just a short walk away from this AutoZone. I had jumper cables and access to another working vehicle, but I had no idea how to actually jump-start the battery. Desperate and stranded with my two young children, I walked to AutoZone hoping to find someone who could help.
I asked a few employees for guidance, and that's when Bryan stepped up. He was kind, calm, and incredibly helpful. Without hesitation, he offered to assist me with my car. Thanks to his knowledge and willingness to help, we were back on the road in no time.
Bryan truly went above and beyond, and I can't thank him enough. I’ll definitely be returning to this AutoZone for any future car needs — and I’ll be asking for Bryan by name. Outstanding service!
I had a great experience with Bryan from AutoZone! He came to my house and helped me replace my car battery quickly and professionally. Bryan was friendly, knowledgeable, and made the whole process hassle-free. I highly recommend his service to anyone needing battery replacement or car assistance. Thank you, Bryan!
I went there yesterday Sunday July 13 2025 when I ask the lady about some spray paint her answer was it's wherever what we have there bad really bad experience and it's not the only one Chain store I never ever go back in that store
My brakes mostly quit working last night, and I was able to get to this Autozone. They let me leave the car there overnight for me to work on it in the morning. I didn't catch their names, but the opening manager (4/24/25) and the older gentleman with some grey streaks were both extremely, extremely helpful and kind. They helped exchange for the correct brake pads, find me the right size bolts, and helpled me borrow a brake bar and a manual vacuum pump for the brakes. The gentleman also helped me get a discount on a new caliper by telling me to bring him the old one before I bought a new one. Again, both were extremely kind and helpful.
Been dealing with them for 2 weeks on a part that was under warranty and you can't even get a phone call back. Customer service is bottom of the barrel.
I came in for headlight replacment and Pedro helped me fixed my headlight and also suggested to change the other one as well and he replaced it for me. GREAT JOB !
Diana was quick and very knowledgeable of everything we asked her for. Very courteous and fast. It was a pleasure to finally have someone give great service.
The kid at the register doesn’t like his job , obviously, we asked about an item he gave us a horrible attitude because he had to help us. The worst customer service so we decided to leave the items and not buy anything from this location.
I’m very disappointed with the customer service I received upon arriving at the store. I came in on 11/19/24 at approximately 4:30pm asking if I can have a new battery installed into my car. The staff showed me options for the new battery and afterwards told me to wait 10 minutes for the manager to “come back from his break”. I proceeded to wait 20 minutes and still when I went back they said he was not present and that I need to come back tomorrow to have my battery replaced. I also showed them my car and they told me they couldn’t repair because the air inlet was placed over the battery of my car. The staff suggested that I buy the new battery replace it myself and bring the old one into the store if I wanted money back. I’m 18 and I do not know much about cars let alone changing a car battery so doing this on my own was not exactly an option for me. I am also in very dire need of a new battery because my car didn’t start earlier this day due to battery complications. The exchange between me and the staff at this autozone lasted about an hour and most of it was me trying to resolve this issue with no avail. I ended up going home with nothing but wasted time and energy. All in all, the staff were not very helpful and dishonest, I would not depend on them for any repair work.
Terrible customer service and refused to help me. Suggested that their faulty part was my fault and that I should simply just buy another. Terrible would never go again and would never suggest it to anyone
if i could give zero stars I would
The service was really bad.
The ladys was very very dis respectful.
I was there buy a Bettry in cash after they told me it’s the cheaper and isn’t was the cheapest one also not the right price.
For sure I’m not go to use this service in the future.
Bad Bad Bad Bad service !!!
Unlike my previous experience at a nearby store, this was a pleasant experience. I believe his name was Vincent, was more than helpful in helping me choose and change the battery on my SUV. I'll definitely be making this my store, even though is a farther from my home in Garfield, but is worth it to me. +5stars
Convenient store and well stocked . The staff is pretty attentive most of the time but I have been there on a few occasions where they we too busy talking to one another instead of minding the cash register but those employee were usually the managers. but overall they usually have what I need.
The most basic requirements for retail is service and here you don’t get any. The standard is low at this store. The rep didn’t want to help and I hear him talking trash under his breath like he’s a tough guy. How about you do your job Tony.
HORRIBLE customer service. Walked in the guy that worked there had such a nasty attitude and would not help me or my boyfriend. When we tried to ask for help we were met with him mumbling under his breath and rolling his eyes. Don’t waste your money or your time coming here.
Very bad customer service here. I went in with my husband and infant daughter and they gave us a hard time. We wanted seat covers and mats. Very cold behavior. When we told them about their poor customer service the man at the register started opening up. Just don’t expect kindness here
Do not buy from this store. I purchased an item through my account which should clearly act as a receipt, but they only offered me in store credit despite the fact that I had proof of purchase. My biggest concern however was that the sales manager Sheldon completely blew me off. He asked me what I needed and as I was explaining it to him he answered a phone call and walked away. Extremely unprofessional from someone who is supposed to be a leader at this store. I will never be going back.
Amazing customer service. Went in and asked for help determining what bike tube size I need and they told me. After I left and got the tube they helped me take the tire out replace the tube and put the tire back on. After when I tried to give a tip because there was no charge he wouldn't accept the tip because he did it out kindness of his heart. If you want excellent customer service I definitely recommend
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