Quality Auto Mall in
East Rutherford (NJ)

We recently purchased a car from Quality Auto Mall and had a wonderful experience! The staff were helpful and knowledgeable. Paul was so attentive and communicative with each step of the process. I would recommend this place to anyone looking for a Ford in the NY/NJ area.

I have my vehicle serviced by Ford mechanics, as they are professional and knowledgeable about my 2022 Mustang GT convertible. They stand by all maintenance and repairs, and I have confidence in the quality and reliability of any service performed.

I had a great experience getting an Explorer lease from Quality Auto Mall. I highly recommend then and especially Danny, who we worked with!

I’ve purchased and leased quite a few cars at this point of my life. I’ve never looked forward to it. It was usually not a good experience. Until Mike Salarusso was recommended to me around 6 years ago when I was looking into getting a Ford. I’ve purchased 2 cars and leased 2 from him since. Just drove my new Transit home today. In and out, no surprises. Always helped me get the best deal. Trustworthy and honest. Danny and Tim closed the deal for me and treated me with the same care that Mike does. If you’re in the market for a Ford and you appreciate trust, honesty and a great price, go to Quality Ford. I drive over a hour from NY to do business with them. Class acts.

From the moment I called, the lady scheduled my vehicle to be serviced. I asked abt getting back to my job if I was to drop off. She arranged for my car to be picked up from my job, serviced-which i was informed during the day. Since I worked close it was perfect. At the end of the day my car was delivered back to me. Perfect experience!

Excellent service done by the mechanics. Vehicle was taken care of properly in a timely fashion. Know games just good Quality work done. Quality Auto Mall deserves 20 plus stars 🌟

My experience purchasing a Ford Edge at Quality Auto Mall with Tim & Paul was smooth, straightforward, and surprisingly stress-free. The staff was knowledgeable about the vehicle, transparent about pricing, and patient with all my questions. The team was friendly, attentive, and made sure I was comfortable and clear with everything. Overall, Quality Auto Mall my best experience in car-buying . I left confident with my Ford Edge and felt great with my purchase. Will RecommendTo my friends and family!

Paul is definitely a great asset to Quality Ford From the initial call to in person meeting I felt very comfortable He made the entire process easy going and covered any concerns Thank you

I recently leased my first car through Quality Auto Mall, and the entire experience exceeded every expectation I had. From the very beginning, their team was incredibly communicative and respectful of my preferred way of staying in touch. Daisy and Tim followed up consistently without ever feeling pushy, and they made sure I had clear, timely updates throughout the process. Once I arrived at the dealership, Paul took over and made everything unbelievably smooth. He walked me through every detail, pricing, features, and even the full setup of my new electric vehicle. As a first-time lessee, I really appreciated how patient and thorough he was. He made sure I understood how everything worked, from charging to driving modes, and answered every question without rushing me. The actual paperwork process was quick, clear, and stress-free. What I thought would be overwhelming ended up being the easiest part, thanks to how organized and transparent the team was. Overall, Quality Auto Mall made my first leasing experience feel comfortable, supported, and straightforward. I’m genuinely grateful for how attentive and helpful everyone was, and I’d absolutely recommend them to anyone, especially first-time buyers or EV drivers.

I've owned my Food Explorer since 2012, thanks to regular visits to Quick Lane at Quality Auto Mall. Their excellent service and skilled mechanics keep my car running smoothly year after year.

I worked with Dan Sangirardi (Fleet Manager , Service Dispatcher) to pick up a fleet vehicle. Dan went above and beyond with his communication and coordination of everything. Super helpful and friendly. Thanks for your help!

I had a great time purchasing my Ford Lightning at this dealership. Paul and Tim are absolute assets to this Dealership and worked with me every step of the way in making it the easiest purchase process I've ever had to date. The easy communication and answering all of my questions is why I'm giving them five stars!

I had an awesome experience working with Paul Longano. He helped me get the Bronco in the exact color I wanted and made the entire process super easy and straightforward. No games, no pressure, no nonsense — just honest communication and a smooth deal from start to finish. If you’re looking for someone who’s straight to the point and makes buying a car stress-free, Paul’s the guy. Highly recommend!

I had the best experience with Paul! He was so friendly, honest, and so easy to work with. So excited about my brand new 2025 bronco!

Excellent service from start to finish. I brought my vehicle in without an appointment for a routine oil change and I’m impressed by the level of professionalism and efficiency. The staff was courteous, knowledgeable, and transparent about the process and pricing. The service was completed promptly, and the facility was clean and well-maintained. I highly recommend this location for anyone looking for reliable, fast, and trustworthy automotive care.

I’ve been working with Paul and Tim at Quality Auto Mall Ford for nearly 10 years, and the experience has always been excellent. I recently completed a new lease with their help, and as expected, the process was smooth, efficient, and hassle-free. They’re knowledgeable, responsive, and easy to work with—consistently providing top-notch service. I highly recommend Paul and Tim to anyone looking for a reliable and professional team in the auto industry.

Excellent buying experience. Paul (salesperson) and Mike (sales manager) were patient, pleasant, and transparent. There were no back and forth. I told them my budget and they came back with option in that budget. No coming in too high and going back and forth to lower or haggle. Just a good deal within my budget and transparency in the whole process, which I greatly appreciated. Buying a car can be a hassle, especially when salespeople play the “let me start super high and whittle down from there with four trips to the manager.” Happy to say that DIDN’T happen hear. I’m thrilled with my purchased and pleased with my experience. If you want an honest, straightforward purchase/lease, see Paul and Mike.

I just happened to pass by, hoping to check out the car display as I was thinking of getting a gift for my one and only son. I wasn’t really planning to buy anything yet, but one of the nicest guys approached me and genuinely tried to answer all my questions about the different cars. He took the time to listen, explain everything clearly, and guide me through the options without any pressure. From that point on, he assisted me through the entire process from choosing the right car to completing the paperwork and I was honestly surprised by how easy and smooth everything turned out. What I thought would be a stressful experience became a pleasant one, thanks to the excellent service I received. A big thank you to Danny and Steve,😊 you two are truly setting the standard and giving Quality Ford Rutherford an outstanding reputation. Keep up the amazing work!👍🏽👍🏽

I have bought 5 cars from Quality Auto Mall! Why you ask?? It's because of my salesperson Paul. He's a thoughtful, straightforward, and sweet man who always tries to do right by our side. If you are in need of a car, come to Quality and ask for Paul. Tell him Irene sent ya! :) I wanted to highlight that not only is Paul in Sales awesome, but Tom with the Service Department is equally awesome This is a quality dealership - one that you definitely want to be a part of. It's not often in the Car industry where people strive to help you out and actually care. The thoughtfulness and care after all these years is bar none better than the rest! Thanks Paul!

Very professional service area. They stated a 1-to-1-1/2 hour wait [without an appointment] and actually ran ahead of schedule for my complimentary oil change. Thorough and courteous. Clean customer waiting area. Carlos Santana [no kidding, that's his real name!] changed the batteries for me in my 2 key fobs - super nice guy! 👍

Have been dealing with quality for 15 yrs !! Great sales staff , love my new bronco!!! Tim in sales is the Best! However , service department needs improvement , took car in , day 1 , they checked for problems we explained with backup pictures of what we were seeing on screen as well as Ford pass , as my husband waited , for a few hours , they came back and said , well we don't know what problem is , but we charged battery , which was odd since they replaced battery 2 months prior , my husband was told if it happens again bring it back . Well next day on the screen and Ford pass same thing , my husband took off work went there at 730 am , we are entitled to rental which he asked for , but was told well we are checking things , they let him sit there till 2 pm! Gave him car back , never told him problem just that they did a few things , never gave paperwork and sent him on his way!! I called next day , left messages for Carlos Santana , that I wanted paperwork , HE TILL THIS DAY ALMOST 2 WEEKS LATER! has not responded SO CARLOS SEND US THE PAPERWORK ! Pictures show what was going on , one picture shows Ford pass reading at 430 am that my. Car was on ,it wasn't, so something was running, did they ever find it? I don't know they never told us !and have not sent our paperwork !? Also on my service history ,on Ford pass , 2 st visit is there , 2nd one is not! NOT ACCEPTABLE AND I WONT PUT UP WITH IT!

This review has been a LONG time coming. I bought a "Certified Pre-owned" 2021 Mustang Mach E from this "dealership" about 2 months ago. I thought I was getting an awesome deal. The car should have been thoroughly checked out before sold. Well it wasn't. I received a car with no tow hitch (took a month of constant phone calls to get that), MONTHS worth of software updates, oh yeah and 2 unserviced recalls! I fully understood I was not getting a new car but an incomplete one is garbage. My sales person was.... Well a joke. All he wanted was to sell the car. He was a yes man but never delivered. "hey can I get the battery health of the vehicle" "oh yeah sure just plug it in and charge it to 100%". Then there was the tow hitch that took a month (fun fact the next dealership over had the part. Took them a month to tell us that). The only way to get "Danny"'s attention was to go into the store. The man has obviously never checked a voicemail. Then Ford gives you this 100+ point inspection. GUESS THAT DIDN'T INVOLVE TIRE PRESSURE BECAUSE MINE WAS 4 PSI UNDER WHAT IT SHOULD HAVE BEEN. Not to mention the recalls weren't done and serviced, and I had a faulty front sensor (used for parking detection and front collision detection). This place does not take its customers seriously and it would be best if you looked elsewhere when buying your Ford vehicle.

The service department is the best I've ever experienced. I was on vacation from out of town when my vehicle broke down after hours. I called them the next morning, and they said they would look at it. Within 2 hours I had a call back from Carlos Santana and he said no worries they were going to get it done and totally understood our situation of being from our of town and staying at a hotel. He had it done that afternoon for us and back on the road!.... absolutely top notch customer service/support. I wish I lived closer to be able to use such knowledgeable and compassionate service. Definitely check them out for all your Ford needs...... Mark D.

The most wonderful shopping experience of my life. Tim had all my ducks in a row immediately and Paul was great and precise on signing getting me acquainted with all the features of my vehicle, they were magnificent. They truly listened and delivered. Didn’t leave any question unanswered. Fast and Professional. I was driving my car with 2 hours. Flawless 🙏 Experience Thank you

This dealership is amazing, Paul and Mike helped me out with the trade and sell. The were professional and friendly throughout the whole process. I would highly recommend going here for all your needs. Whether it be leasing, buying or trading in your old vehicle. This dealership has a customer for life.

ford Quality Auto Mall , I must say is the best place to get vehicles from. my family has been getting cars from here since 2004. my mother has gotten 4 cars from this dealer and has loved the serves and vehicles. for me this is my second vehicle. ive gone to other fords just to see what they have and how there staff is. but everytime ive done so. No other dealer as made me feel welcomed and helped me the way Quality Auto does. always brings me right back to home base. the staff is very friendly and helpful, they are not pushy and give you the feeling of wanting to make a quick sale, as did the other ones. I am very pleased with this team as my mother feels too. This is the dealership that wants to help its customers feel at home, wanted and not feel pressured and goes out of the way to make it possible. This is the dealership I will be dealing with from now and into the future for my vehicle for many years to come. Thank You Ford Quality Auto Mall

Purchased a Maverick from quality Ford and the salesperson yorlenys was very helpful highly recommend. Also her manager Timothy was very helpful as well. Overall experience was great. I didn't feel uncomfortable like when you go to a typical salesperson . They even had my truck delivered immediately to my house for me via flatbed service. Thanks for the excellent service!