What clients say about Doug's Towing & Automotive Repair in Rochester (NH)
Don't call them if its snowing. Told me he would get stuck if the road wasn't plowed. I was in a snow bank and it was a plowed parking lot on the other side of the bank. Told him I would dig through it so they could pull me forward. Refused and said he would get stuck anyway. I called AAA back and they sent another ( competent) towing service but had to wait 1.5 hours. I was just happy to not sleep in my car. I dug the front out and waited for the truck to arrive. He had me out in 5 minutes when he came and even offered to wait for me at the top of the hill from the parking lot. No problem at all after that. Again, Doug thinks his truck will get stuck if you need help during a snowstorm so don't waste your time if you need help. He should just stick to towing cars to his garage that need service during the summer and the sun is out.
Doug came to our rescue this afternoon in Farmington NH & delivered us & our broken down 2022 Dodge truck to the Dodge dealer in Rochester. He’s experienced, thorough, polite & kept my husband & i toasty warm during the transport. SO grateful!
I took a vehicle to them that had showed multiple problems. They started with the least expensive repair and solved the problem. They could have told me they found the most expensive problem and charged me for that. You don't find that type of honesty in very many places. I highly recommend.
I absolutely love these guys! Doug’s Towing is always willing to go above and beyond to help. Every time I’ve needed their service, they’ve gotten the job done right the first time — I’ve never had to go back for the same issue. Reliable, honest, and professional — highly recommend!
Stole my brand new air fryer from inside my car and when I confronted them they said none of the guys would want it.. you’re right.. it was one of the many women in the office who did
I had my car towed last night through AAA and they sent this company. 10/10 the driver was beyond kind and was very timely and professional. I wasn’t able to get his name as I didn’t speak the entire ride back so if you see this, IM SORRY ? I was being a cry baby about my car. Highly recommended! Thank you for saving my car and I ?
Wow – this garage just saved us so much time money and frustration! We recently got tires put on and about 30 miles into our drive, the car started making a terrible sound. We thought it was the brakes or some trim and so I called the garage even though it’s 7:30 on a Friday night. The person who answered was so quick and friendly, and he could even hear what our car sounded like over the phone. What a genius. He diagnosed that the wheel was loose and told us to pull over right away and check all the lights g nuts. We did and sure enough they were all loose! What a terrific garage. Thank you for saving our weekend!!!
I hit an unexpected icy patch on a steep hill and ended up lodged in a snow embankment in my little 2wd van. Doug's saved the day and winched me out flawlessly. Great, prompt, and respectful service. Thanks again!
Had the pleasure of a tow and ride with Dylan of Doug's towing from my home in New Durham to Town Fair Tire in Rochester. Dylan is both professional and personable and performed his job with a smile on his face. He is warm and took special care in hooking up my medium price range sports car to his flatbed. On the ride over shares stories of his life and interests. Dylan somewhere your dad is smiling down upon you. An asset to Doug's towing. Great service!
Dylan from Doug's Towing showed up today and did an amazing job of getting my truck that was stuck in park and on a steep hill. I did not think it was possible but Dylan worked hard and inch by inch got it up onto the tow truck. Excellent perseverance and great customer support. Highly recommend.
Came last minute to pickup my broke down Ducati 1198 due to a faulty fuel pump/relay. Got it back home in one piece with not a single mark on it. Much thanks Doug! Highly recommend this business.
This was my very first experience with Doug's towing Thank you so much for your fast 5 star service today while I was stranded on the side of the Spaulding. Tommy was fantastic extremely personable and professional! My mother in-law said " if I ever need a tow and it's not Tommy leave me on the side of the road ??" thanks again !
I have been using Doug’s Towing for 15 years or more and they have always treated my family extremely fair. If you are sick of being taken advantage of by dealership service departments, go to Doug’s for a quote. You won’t regret it.
I didn't use Doug's but my kid who got in his first accident called them. Not only were they able to get there quickly (and during the first snow of the year when I'm sure they were getting a bunch of calls), but they were really kind to my kid (who was completely fine, but more freaked out than they wanted to admit). My thanks to them for not only doing a good job, but also for being good humans.
I've used Doug's Towing 5 times now for both the company I work for, and personal vehicles. They come through every time and won't rake you on price. Great guys!
I have trusted Doug’s for all my automotive needs for 20 years. They are always able to schedule appointments for me promptly and often finish required work earlier than expected. When they tell me that they found an issue that needs to be fixed, I trust their recommendations, the quality of their service, they don’t inflate the cost of products and their labor fees are very reasonable.
My experience with Doug’s the past 4yrs has been great.
The aren’t aggressively upselling you for every little thing, just what they feel is necessary for safety and reliability of my vehicle.
I recommend them to my friends and family.
We have been taking our vehicles to Dougs Towing for all of our automotive repair for the last six or seven years! Their service is always top-notch, their rates and pricing are fair, and they are trustworthy. We won’t go to any other shop for our automotive repair and maintenance needs!
I can not say enough out this company. My car broke down last night on the highway, Rt 16, and they responded to tow my car very quickly, as I told them how afraid I was being broken down on the highway and cars bombing by me and not pulling over to the other lane. When the owner Doug arrived to tow my car,,he was the kindest, nicest person ever. If it is one out of five stars, I give this company 10 Stars. I'm more than highly recommend them
Called Doug’s Towing yesterday after our Diesel truck died on us. Revived an almost immediate call back from tow truck operator Steve, who was very patient and let me know he’d be at pick up location in 40 mins and was on time and Was so helpful and took look at our truck before even loading it up to see if he can get it started. Hes suggestion to what was wrong with accurate. I loaded it up and got it to our mechanic safe and sound. Very grateful !
Affordable towing price great tow truck operators I would 10 out of 10 recommend this business anybody local meeting until or vehicle looked at or serviced
Doug was the best ! He answered the phone and came out right away to where we were on rte 16 near bridge 21. There was NO way safely we could have changed that front tire with the traffic and no other place to pull over as it was completely flat. He was 15minutes away and had us in our way in just 10 minutes. Highly recommended and his attitude was upbeat and very friendly. Thanks Doug.
They picked up my husband's dodge today and were great! Very pleased with their attitudes and with how they loaded the truck. And my husband was just as pleased when they dropped it off to his location. Highly recommend!
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