A&A Towing, Inc. in
Carson City (NV)

The owner of this towing company got ahold of me when his employee mgr was rude and not so helpful to help me recover my belongings from a towed rental. When I showed up all belongings had been thrown in the trash including a $3000 LV new luggage makeup and over 60k in jewelry, a Lv wallet I have been tracking at a wrecking yard. The very rude lady at the tow yard said this is all we found in the trash!!! and stated the employee who allowed belongings to be left for me to pick up was fired, who we believe is responsible for steeling the jewelry and wallet. She would not release his name for a police report and took pics of my car like I was the thief. It's been weeks no call back from owner so I'm filing a police report for Jaycob Meinke owner of lost goods from A&A Towing.

Thay had a rv posted on facebook I contacted them about it and was told it’s available ok I told them I can come pick it up tha next day and thay sed yes and I was told to give them a call before heading there was ok me after spending a hour getting my truck ready I called them and told them I was on my way and the Oner on the phone female sed it was sold and told me first come first serve I told her that was bullshit never will I deal with these people again thay suck big time and never again beware

This company is the best . They sent Lucas out to move my dad’s car into driveway . He was very dedicated and worked his butt off on a very difficult situation . The car had been hit and was totaled and front end was basically all broken but he managed to get it in driveway perfectly . If I had $1000.00 I definitely would have gave it to him because he definitely earned it. Very professional and had a lot of patience and he got the job done. Thank you Lucas and thank you A A towing will definitely recommend to everyone I know and most certainly wouldn’t use anyone else if needed.

Great price! Called around and they were one of the companies that were available on the same day. Driver was very professional. Will definitely use this company again!

Zack was amazing, everything went smoothly, and he took an amazing care of my car while picking it up and taking it to to the service. Definitely recommend

10 July 24 - 130am had a sliver of wood take out my right rear tire. Called A & A Towing was told 45 minute wait. No biggee. Get a call 10 minutes later Steve the Tow Truck Guy was on the way. Steve spent at least 45 minutes trying to get the Jeep onto dollies. The flatbed was being repaired. No cussing from him, no cussing from me. Took me and the vehicle where I wanted to go. If I or somebody needs a Tow Truck Guy I'm telling them to call A & A Towing. Rate was reasonable.

These are the guys!!! I was stuck in the snow in the median of 395 on a Sunday Afternoon. My insirance company contacted Executive Towing who called to give some kind of a nonsense excuse for not being able to do it. A&A answered the phone politely and very calmly scheduled a truck with a reasonable price and a great time frame. The driver arrived, assessed the situation and went right to work getting my car out safetly. It didn't take long and the operator was very knowledgeabale of how to solve the proble. This is the second time I have used A&A and the second time that I have had the priveldge of having Noah as the operator. He is calm, focused, polite, and friendly. Great team, and thanks!!!

Was stuck in a winter condition with my tire blown out. Many tow promised to come but didn’t and winter evening was upon us. We eventually found an and an and deco helped us straight away. Wish we had called them first instead of 8 hours being stuck in the car. High praise

My mom and I waited for over 8 hours stuck in the car on a snowy highway 50 from a blown out tire. We tried over 4 different towing companies in the area, through our insurance agency and on our own - and no one was accepting our request or willing to make the drive. At this point, it was 11pm and we were fully prepared to sleep in our car until the morning since we were about 10 miles in either direction from the nearest town. As a last-ditch effort, we contacted A&A Towing in Carson City to see if they were even willing to come out to get us. They said YES! They worked with our AAA dispatcher to come get us within the hour. Devo and Cassie were so amazing and professional, and drove us all the way to Gardnerville! We are so grateful to A&A Towing for coming to our rescue during the blizzard warning!

I had a motorcycle accident in September 2023 got my motorcycle towed by them chp called them had parts stolen of my street glide..they said the cameras don't work so they wouldn't know how it could have been

Very dishonest Worker(s). After I asked the tow man` did he drag my car ` with the break on` told me later he in fact he did` then after giving him $100 cash he still told dispatch on the phone to charged $276 dollars` so in fact I paid. Total $376 I left a message to speak the boss` ower` whoever cause I think I should get a full refund` ???

I called at 7am for a tow and the dispatcher quoted me a half n hour until my tow would be there. 1 hour and 45 minutes later, I gave up trying to be understanding and understanding that delays happen and called the dispatcher back. The dispatcher told me he had a "cop call that was pretty serious" and that's why he's so late. I can understand that too. What I don't understand is how no one called to inform me of the delay. I was going to be late for work before, now I was over 2 hours late for a healthcare related job. They also made me pay $155 to go less than quarter of a mile. Make your choices with this company and decide how much in a bind you are in before resorting to them.

A&A towed my car before they were even open. They had no decency to call to tell me. my car was being moved I was pulled over at midnight Saturday he said I had two days to pick it up because the new year holiday and no one was open. Very very disappointed. If I could give zero stars I would. And I’m doing the same thing with the police officer who pulled me over. Very disappointed in this company and NHP.

Not sure about thier Towing services but I would not recommend doing any repairs for their Trucks or vehicles. Unless you want to work all day and not get paid. I spent the better part of a whole day 2 weeks ago "helping" them out at the last moment with a repair on one of thier old Tow Trucks that had been sold. The Customer was on the way from out of State to take delivery. Should have just focused on my own business rather than spending all day helpng them. They sure knew how to get a hold of me when they needed assistance. Now after more than 2 weeks I cannot get PAID nor even a return from one of the many messages I have left them. I would have to assume thier Tow Services are a HUGH MESS as well. Maybe yall should change your Name AGAIN and start over with building a Postive reputation!

They almost undercharged me because I made a partial cash payment. But I was honest and told them I owed the difference of $30 more. When I got my vehicle out of impound, several items were missing. 2 pairs of redneck sunglasses and just yesterday I found my missing spider-man pencil bag on the side of the road -- but the markers, titanium/crystal medical marijuana attachments were missing. Maybe it fell out while being towed? With how much they charge for storage, you'd think they could afford to buy their own stuff. Top notch trickery. Hope I never get towed again and if they apologize or return my stuff, I'll think about changing this rating.

Picked up my car on short notice on the weekend due to a flat for a reasonable weekend rate. I would recommend them if you run into a need for a tow!

Roger is great! Willing to work with me on a payment plan so I wouldn't lose my vehicle. Let me put some money down in order to stop accruing daily interest.

Initially, seemed like good people and good service, but when we got the truck back, so many valuable items were stolen from it amounting to 1000's and nothing was done about it. Police report was filed. Also, beware of who you are actually calling, one of the numbers doesn't even go to the actual business, which was brought to attention by us, but who knows if it was even fixed. Pretty sure it was a money grabbing employee.

Finally gave up after 2 hours waiting. I would get a text with arrival time and ten minutes later another with longer arrival time. This happened so many times I found a ride and cancelled a ride 3 times. Called dispatch and the lady was rude. Refused to offer supervisors name, hung up on me and proceeded to block my number. Not professional at all.

I called A&A towing for a recovery after getting my truck stuck in the mountains. These guys know what they’re doing Jordan, and his partner came out an had my truck out within an hour, an this was no easy place to access either. If your in my same situation where you need a recovery. I highly recommend A&A.

Bevan showed up on time, was quick and proficient with getting our car from Reno to Carson which was a 40 mile drive. He also helped push into the driveway so nice we reached our destination.

2/23/22-Awakened in Carson to a dead battery (dome light left on all night). Had to fly out of Reno; Thankful with a call back that the tow truck could come sooner than was anticipatd. Freezing weather; the driver called me upon arrival so I stayed inside warm house. Super re-charge; courteous mechanic & I made my flight on time. Many Thanks, Mary Sharron

Nice guys. They were asked to tow my car by mistake. Very apologetic but took over an hour to pick me up to get my car. I missed an important appointment thanks to PARKWAY PLAZA APARTMENTS for ordering the tow for NO reason.

Bob Bob i feel your pain. Try 7 hours with no communication from them. We had to keep calling and recieved snippy attitude and also was hung up on. Very unprofessional office staff also would answer phone by saying hello instead of announcing the company. Had to ask the company name. They also kept changing arrival time and where the driver was in location to us. I have reported the whole incident to my insurance and they are looking into the quality of service. I would never recommend this company. Being stranded for 7 hours with no information from them was extremely upsetting.

Contacted them through Insurance for a two in town. They said it would be an hour and a half before pick up, and that was a half hour after I contacted insurance. I called them to see if I could get a more specific ETA, and they said I was the next in line but the ETA was an hour and a half. Two hours later I called them and they hung up the call twice in a row without me or them even saying hello. I called my Insurance, who called them. They apparently weren't having a phone problem since they picked up for the insurance company. They then told the insurance company (remember that valley towing has my number and is already a half hour late without contacting me) that it was going to be another hour before they could send someone to me.

I called this company to get a quote for a tow. I was quoted $55, since the distance was under 5 miles, which was excellent! I called again to let them know I would like them (officially) to tow the car. I gave them my CC#, they told me they would send someone in about half an hour. Almost 3 hours go by, and the auto shop still hadn't received my car. I called them to ask about the wait, and the front desk woman very abruptly told me she remembered my call from the quote earlier, but that I never called back. I was rather confused, and told her that I had called, given my card #, and before I told her what time I had called, she interrupted and told me that she doesn't have the record of a call, or my card number, and that she didn't know what to tell me. I begin to panic, and tell her that it was another woman I spoke with, was there anyone else there? She states she is the only woman, and verified with the automatic call service that no one else had taken the call. At this point, she was very audibly annoyed. I tried to run through what had happened that morning, just so we were on the same page, and as soon as I got to "I called you this morning for a quote", she interrupted again with " And then you never called back, anything else?" I told her to let me finish. She would not, and began to YELL. I asked her what kind of company they ran, and she very matter-of-factly told me that they were a VERY reputable company. I called Carson City Towing, and they told me that it had been them I had called, and they took the $55 quote I had told them, regardless of the fact that it came from another company, no questions asked. I offered to pay them the actual charges, but they refused, and kept it at $55. I literally cried with relief! At this point I felt very silly, but was still disturbed at the customer service I received from Valley. I called back to apologize for the run around, that I had found the car and had called the incorrect towing service, but also requested to speak to a manager about her behavior towards me, as I felt it was undue. She AGAIN argued (instead of just giving me the owner's name and number)that NO, I had been rude, that I had basically called her a liar, and questioning what kind of company they were running was rather rude. I told her that that was definitely not the rudest thing I could have asked, didn't "basically" call her a liar, and was simply confused and scared at who I had given my CC# to. I explained that I had not yelled at her, and that she had escalated it to a point far beyond where it needed to go. I don't make a habit of yelling at customer service reps, as I too am in customer service and understand that it is mentally exhausting to deal with angry, yelling people. I will be speaking with the owner's tomorrow about this. I don't expect to be told I'm right. I was very clearly wrong, which is why I apologized. I don't expect her to be fired, or even written up. This is also the first review I have ever written that I can recall. What I DO expect from a customer service rep is a little empathy. I do not need to be yelled at when I am simply trying to explain my confusion, and receive a clear answer. I will not use this service again, regardless of the low $55 quote.

Dishonest. Manipulative. Unethical. My car was stolen and months later ended up on this towing company's lot. When I called, the proprietor insisted I nevertheless owed him hefty storage and towing fees and grossly misled me on the legal elements of the situation. (Anyone in a similar situation please refer to Nevada Revised Statute 706.4477.) I was then quoted all the costs and fees for which I could be held liable and asked to turn over the title to the car or suffer additional charges a well as face collection reports. He added after 90 days the car would be considered "abandoned" anyway, and he would be able to auction if off against my will, which is what happened. It is like my car was stolen twice.