D & S Tow, Inc. in
Carson City (NV)

Tried making me wait until Monday to get a tow with no way to go with vehicle this is not the first time this scammy company has done this to me

They said they would be here in an hour and it was only 30 minutes. Max was polite and professional.He answered my questions and got my car where it needed to go. Reasonable priced

They explained their fees and process and expressed their sympathy for our situation. Kind office lady and staff

Max, Lisa,Kimberly and Pretty much everyone at this tow company is VERY Kind and get business done right! This business gives Over-and-Beyond Customer Service!!! I Love this Tow company and me and my daughter highly recommend them! Thank You D&S!!

I called AAA for tow service and they reffered me to D&S and they were very communicative and kind and had excellent customer service. Renne the tow truck driver was kind curious and informative...Total rating for Renne and D&S is Over and Beyond Excellent Customer Service! Thank You again!

If I could leave 0 stars I would Who whoever called me from D&S Tow was rude and had a really bad attitude! I shouldn’t be treated like this when my vehicle was broken down On the side of the freeway, waited over two hours for them to come and get me I wanted to leave my vehicle because I felt very unsafe and they said I couldn’t leave my vehicle and I had to be present for them to pick up my vehicle. I felt like I had no choice but to sit there….. I shouldn’t be treated like this when I pay for my membership I’ve been a member for over 30 years and never used it for a tow I will be Canceling my AAA membership and I’ll be contacting AAA about this event

Gentleman who came to save us was great. Not sure if he’s from reno or carson but he was older. Kind and unlocked our truck fast. Thank you sir.

D&S was way more professional then it's competitors next door Carson City Towing. They showed up in 15 minutes. Michael was friendly and quick. I wood absolutely use these guys again.

The folks at D & S Towing went way out of their way to help me with a complicated towing issue. I can’t recommend them highly enough!! Super nice folks and tow truck drivers who know their business!

Chet, Gary, Desire and Beth made a very difficult time bearable. We were traveling from Sonora CA to Boise ID when the van stopped running on HWY 50 through Carson City. AAA was some help but once Desire was able to speak with us personally and we realized we were basically across the street from their shop, Chet and Beth took care of us the rest of the time until Gary was able to drive use the 140 miles home. Thank You D&S Towing!

If I could leave zero stars for D&S Tow, I would. We were told to leave a four-hour window for pickup from 8 a.m. to noon. That window came and went. We called twice and were told they were running late because of "police calls." They never called us with an update and never showed up on the appointment date. The least they could have done was call to reschedule instead of making one of us wait around all day for nothing. If you can't handle police calls, either don't accept them or don't make customer appointments on days when you're signed up to respond to police. Customer service? What's that?

AAA has dispatched these folks to us a couple of times. Each time they have been on top of it! They gave close ETAs, and texted when the driver was headed toward us. The drivers have all been professional, knowable and helpful.

After dealing with the worst crash of my life... The staff here at D&S Tow were awesome. Glad to have one less thing to stress about. I would highly recommend them for your roadside assistance or towing needs.

Driver, ROY, Took advantage of my 71 year old mother today. She got him through her AAA service for a battery start and he "advised" her that the jump of her battery "might not get her to Wal-Mart" (A lie, the jump would have sufficed) so he then charged her $324 dollars for a battery replacement/install on a little car. He convinced her that HE had to do it. Something that might have only cost her 80 bucks at Wal-Mart. Once it was jump started it would have stayed running until she stopped the engine herself. Her car works fine in every other way. Don't use D&S for battery or towing. They will lie to you to get hundreds of dollars of your money and trick your older family members into paying their precious retirement income away erroneously.

I simply cannot say enough wonderful things about this amazing company. Every crisis I encountered they solved quickly and efficiently. The staff is unparalleled in both efficiency and professional attitude and yet kind and helpful. Especially standout were the drivers Marcus and Gary. Wow. And the office staff were amazing.

Roy from D & S Tow was dispatched to me via AAA for a battery jump, and he was wonderful! He was quick with the service, informative, and very kind. Thank you, Roy!

D&S towing towed my car after an accident. After searching for days trying to find who towed my car, I finally called them and verified the had my car. Once I called to make arrangements on the 4th day to pick it up, I came in and they already started the repo process to claim it as an abandoned vehicle and charged me extra for the first lein Even after telling them I was picking it up the next day. This place goes our of its way to try and repo you car. I'll never use them and will not recommend them to anyone.

Roy has come out (via AAA request) twice for me now, once for battery and once for lockout. Very quick response/arrival. He was professional, very speedy, helpful, and overall provided great service and information. Glad these guys are in my community!

After waiting 2 1/2 hours for a tow (understandably short handed), the driver insisted that my problem did not require a tow and suggested I either go to the nearest Walmart and get coolant or drive it to the mechanic myself to put in more coolant if that made me feel better. The responsibility lies on me for not insisting he tow the car to the mechanic I use, but I chose to listen to the driver, who I assume isNOT a licensed mechanic. So thankfully the car barely made it and it was a very major issue requiring blown gaskets, cylinder heads and a new radiator. He not only gave unsolicited advice but left me stranded with a car that should not have been driven, hence why I called for a tow in the first place.

Jose arrived it was cold as hell and he had worked some 13 hours but he was friendly and knew what he was doing. How does that happened. The auto club said it would take 2 and a half hours. D and s got there in a little over an hour. Thanks again

The phone and tow truck service provided by D&S Towing was Professional and Friendly! The Tow truck driver knew what he was doing and returned my vehicle to my house in a timely fashion. Desiree from the D&S towing office contacted me to make sure all was going well. She was professional, friendly and very helpful. Both employees provided 5 Star service! -Michael Adams, Silver Springs, NV.

After a long day, I was driving home in my camper van and got a flat tire! Triple A was no help at all, so I called D&S. The lady who answered the phone was helpful and considerate; Had to wait a bit, but Roy showed up and fixed my flat tire and didn't mind my questions (I have never changed a flat on a vehicle this big) and even took the time to show me extra pointers on flat tire changes and the tools involved. Roy was very professional and a top notch tire changer...he knows his stuff!

Call #34730 11/25/19 Driver Cody I am a 55 year old disabled woman who was very stressed out and nervous yesterday when I needed a tow. Cody was very nice to me and assured me that everything will be okay. He was very polite and was able to put the car exactly where it needed to be. I highly recommend this towing company!

This company helped me when AAA said they couldn't go on dirt roads. Winched me out of a ditch early in the morning for under 100, compared to the $260 minimum another tow company cited. Seriously saved my skin that morning. 100% recommend these guys.

I called for a tow on my car, I was going from Carson City to sun valley, the charge was $245. Which is a lot but seems to be the average cost around here for a tow like that. They said they would have the tow truck on the way. After about an hour they still weren’t here and I decided to call to see what’s up. They said the driver was already in route. So I continued to wait. After another 30 mins I decided to call a different place because I just felt like they were taking too long. Even after they said they were on their way. And they never mentioned there was a wait or anything so I don’t understand. But anyway, I called Cal-Neva towing company and they charged me $180 for the tow from Carson to sun valley. I guess I’m kinda glad that D&S took forever because it saved me money by searching else where.

This was the worst experience ever! I wish I could have given no stars. I called AAA and was told that the wait time would be up to 130 minutes. Not even close. I was told at 150 minutes that another priority tow had been called in, and that they were driving out to Dayton. I was in the middle of Carson City, less than 5 minutes (we followed the driver and timed it at 4 minutes 33 seconds) from the auto shop that I had requested. I had to then wait another hour after I received my estimated arrival time because the driver had stopped to help a lock-out on the way to my location and didn't want that person to wait. I had been waiting over four hours! I understand busy days, but this was ridiculous. The driver was also extremely rude when he finally showed up.

I use AAA and this is who gets sent. They are the nicest, most helpful tow company I have ever had. The drivers are always friendly and both times I've had to use them they had cold bottled water waiting in the car! Id highly recommend giving them a call if you are stuck.