Absolutely rude. Asked for a Toyota part and the gentleman I first spoke too didn’t say anything only transferred me to a lady. I wasn’t sure if he put me on hold or not, didn’t even say “please hold so I can transfer you” Then the lady asked me if I I wanted aluminum or steel and I asked for aluminum and she said we don’t have any, I then said steel and she said we don’t have any of those either.. my thought was THEN WHY ASK ALUMINUM OR STEEL?? I was dumbfounded. She clearly didn’t want to do her job or doesn’t know how to do her job, or even look to help me. If your job is to deal with customers, maybe learn customer service first. Do not recommend this place look elsewhere. The fact that this lady is still trying to justify her incompetence here after I post this is clearly why they have such a bad rating. Instead of attacking back learn to be better as a whole.
Dan and Liz are great to work with and always seem to have the weird parts I need! Highly recommend.
In there again today and got a great price on a chevy LS engine.
DO NOT BUY TIRES FROM THESE PEOPLE. I know they do a no return policy, but the tire I got looked perfectly fine and I was happy with my purchase. Until I got to the tire shop to get them put on and the guy called me to the back and showed me the side wall had a little leak.!!! Man the way I eagerly watched the hole release air and just the thought about how they scammed me and used their return policy against me just boiled my blood. I will no longer support or recommend this business.
Dan and Liz made my experience comfortable and satisfying. Efficient and friendly and kind. The staff very respectful and helpful. Everything above board and honest. I wouldn't go anywhere else and HIGHLY recommend Four Brothers. Thank you again.
Came in for the first time today. EXCELLENT customer service. I had no idea what i was doing. Price was great she was very knowledgeable and explained everything to me. For sure number 1 place in lincoln. Will be a returning customer and let others know about this place. Thank u so much
Very friendly and helpful .. They had the part i needed after looking everywhere and the dealerships were going to make me pay for a whole new panel when all I needed was a cargo net
Thanks 4 Brothers...if I have to come for another part I will come here first!
Great place and establishment customer service top tier fast turnaround will gladly do business with them any day
Free gallon of antifreeze with purchase of motor
Stopped by to see if they had some doors for my vehicle and they had a pair just what I was looking for. They removed them right away while I waited. This was the best experience I ever had at a salvage yard.
Absolutely fantastic care and customer service. Dan and Liz and their team helped me recap the worth of my vehicle when another company was short-selling me. I can't thank them enough for their help!
Very helpful family-owned salvage yard. My older car was in an auto accident that was sitting at the city tow yard. The offered me $600 and paid the towing fees at the city lot. I actually made money off the deal when I thought it was a lost cause. I would definitely recommend them to anybody in need of selling a salvage car or needing used car parts.
Purchase the transmission from them was worse off than what I had. wouldn't even go anywhere asked him to help me out. I even brought the car to junk it there and he only wanted to give me scrap price. After I paid somebody to put the tranny in could have at least made it right So I wasn't out anything. What a jerk
Fair pricing and good service. The transmission I bought was great and they were very easy to deal with, even helped me load and unload the transmission.
Four Brothers bought my totaled car after a recent crash. They gave me the best quote in the city and they were very responsive. They picked up my car right away from capital towing yard and paid me the quote they gave me on the phone, no hassle. The office staff and a few people on the property that spoke to me were very friendly. I also trust anyone who has a little shop cat hanging around in their office. Thank you!
I bought a used a/c compressor for a hybrid vehicle, over $500 new, for 125. Installed and worked perfectly. Fast pull out and efficient and friendly office.
I enjoyed the service that they provided me, actually treat me with respect instead of as a *clueless female when it comes to working on vehicles. I appreciate it, that's hard to come by for me in a lot of my day
Needed a trim piece for my van. They easily found what I needed and I watched them take it off so I could install it. Took me a bit, but done! They were very helpful and quick!
Boyfriend bought car and it went 20 miles when engine siezed up and left him stranded 30 miles from home and their business. They said bring it back they would refund him.. when asked how it was they thought he should do that they replied "idk call a tow company" ....THEY OWN MIKES TOWING NEXT DOOR.
**EDIT** in response to the owner (who deleted his comment) thats odd the on-site manager said, your owned by the same people, when asked AND the bill of sale was from Mike's Towing even though it was purchased inside the Four Brothers facility.
The point is you had every available resource to assist in getting the vehicle you sold that blew the motor in 30 miles back to your business location AND YOU LEFT HIM HIGH AND DRY anyway.
0/10 on customer service.
0/10 quality of vehicle sold
0/10 for business ethics in trying to mislead your association with Mike's towing
Terrible service! This people don't know how to run a business professionally. My son call then with enough time to let them know we are in our way from Omaha to buy some rims he also offers to buy our old rims and when we arrive this guy told us it will take 24 hours to them to pull the parts... why he didn't told us that when we call ? So we waste time and money on gas for nothing I don't know if that guy is the owner or a employee but no one should run a business like that because people deserve respect.
Caveat emptor. Hopefully you wanted an abused motor not a used one. Wouldn't tell me what each cylinder compression tested out to. And when I asked a 2nd time it changed from 190psi to 200psi. See pictures for suspicion of not getting individual cylinder compression. And I understand efficiency but at least make it so you can reuse what you're being "more efficient" at. Waste of time, money and will more than likely be a junk motor. Wish I would have went elsewhere.
Update 5-24: What's even more sad is that you as a business didn't even read my review. No where there did I bring up ANYTHING mentioning form of payment. Much less respond in an unprofessional manner to seem as if you are validating my concern of quality of product.
Also, it took a WHOLE WEEK, just to see this? Yeah I'll take you up on that return. Thank you.
A good business owner addresses their customer concerns. They don't troll them on a review response.
Letting everyone I see that's looking for parts to NEVER buy here.
My first experience with this business was Terrible!! I made a mistake and told them the incorrect year of my vehicle and they were complete a**holes about it when i brought the title in and pretty much gave me an ultimatum. After a deal was made his mood completely switched and tried being nice. Not how you treat customers! I recommend ANY salvage business but this one. Take it to omaha if you have to.
Quick and easy experience. I was getting rid of an old car and after calling about 10 different places, they offered the best deal. I actually got more than I expected. The staff were very curtious and patient with me. I would add photos if I had thought to take any while I was there.
The advertised price online is not what I paid in the store. Obviously I paid more then advertised. When I come to pick something up it should be as advertised. It wasn't a lot of money so no big deal I bought it anyway. The principal of having good business ethics is my main concern. The people were rude. Just bad business. I would not recommend shopping here.
I scraped a vehicle with this company and in the contrary to other comments I've seen which had me nervous, this company went out of their way to accommodate me. Extremely polite and timely as well, my vehicle was picked up which was two hours away from their shop. The gentleman picking up the car was courteous and got the vehicle loaded up in minuets. Once i arrived with the title it only took three minuets to get the check in hand for a much more generous amount then was offered throughout Nebraska. I called almost all of the salvage yards in Nebraska and Four Brothers was by far the best offer i got. I will definitely be utilizing their great service in the future.
Four Brothers was a fantastic resource! I was looking for a part that Chrysler no longer sells, and they were able to guide me to multiple cars that could have the part I needed. When I was walking around the property, every time I ran into an employee they pleasantly asked me if I was finding what I needed. When I did get my part, the price they named was beyond fair. I would recommend giving them a call to see if they have the part/car you need. They are happy to help in person and over the phone.
I called in, Talked to Lucas--didn't show the part I was looking for but he researched it, called back within 20 minutes and had it in stock. I did order it as all the other yards I had called were 2 days out and as it was still in the car was expecting it to take a day to get--he pulled it and got it to me the same day. I read the other reviews and have to say I had a very positive experience--Go Four Brothers!! Thanks for the great service!!
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