Just wanted to give a shout out to John at the Hollister Store. My battery that was less than 2 years old went bad, and after verifying everything without hesitation he pulled a new one off the shelf, tools and step stool and replaced it for me. And it was COLD out! Thanks brother!! Respect!
I want to thank Brandon from the Hollister location for helping this old women with putting in her tail light 💡 💡...I was down to my last dollar, got pulled over and told it Arkansas finest my break lights were out. On my way home I stopped in Hollister and Brandon looked up what I needed and saw hoe overwhelmed I was and proceeded to help me he went as far as installing wjat this old women could not have done.
From the bottom of my heart ❤️ thank you.
I stopped at Autozone in Hollister as I had to jump my battery on two consecutive days. I was all prepared to change out my main battery, but Ben helped me determine that my main battery was probably okay. Instead, he explained that my auxiliary battery was shot. I didn’t even know I had two batteries in my van! He took out my old battery (and even showed me that it had split!) and installed the new battery. He went above and beyond and was very patient to answer all my questions. He ensured I got the best price for the battery I needed. He even did all this in the cold!! Soooo thankful for Ben and his crew at Autozone in Hollister!
5 Stars. My wife was out of state and I called and John picked up. Was friendly like we knew each other. I explained what was going on and 20 minutes later my wife is on the road again and a little profit but a lot of good will was earned from this location and John. Thank you.
This experience was amazing contrary to our visit to autozone Brandon was extremely helpful and satisfied our moped needs unlike Robert Lee at autozone
I’m always very nervous going to any part store/ mechanic because I don’t know a lot about cars and I’m a woman, but this O’Reillys is always extremely helpful and never makes me feel stupid!!! I got the wrong size rotors and brakes the first time I went in and John was able to help me and laugh with me about the situation! Very very thankful!!
We were visiting Branson and had some car trouble. Had our car towed here since the fix wasn't anything to major. The fix however took longer then expected and they were very patient with us. Even let us borrow their tool cart since we were right there.
Everyone is always friendly, above and beyond helpful, and makes added efforts to find the best price and quality merchandise (even for a small budget). I have been a customer for many years, and I have never had a bad experience at any location. Thanks so much to the entire O'Reilly family.
Ordered a motor. Took 3 months to arrive due to the fact that they lost it. Finally got the motor. Worked for about 4 months. Paid for the three year warranty. And here we are a couple months in, still waiting on corporate and whomever they use for complete motors. Beware of their warranty program. It takes forever. Actually. Be very aware if you order big parts like that. It's not all that seems and is a pain. Do yourself a favor, go to autozone, or somewhere else. Because as i'm writing this, i'm still waiting for a motor, and my tech is also waiting. Will I delete this review? Probably not. But. Buyer beware.
On the road from Texas and my battery quit. The staff at this store were friendly and professional readily finding a selection of batteries for my vehicle. Upon purchase, they offered to even install the battery for me. I preferred to do it myself, so they loaned me the tools and when I finished they let me use their bathroom to wash my hands. 15 minutes later I’m back on the road! Awesome store and folks!!! Thanks y’all!
Went in asking for car help on a road trip and couldn’t be less helpful. Not a single other customer in sight and the employees just chatted away behind the counter with each other. They sold us the wrong product. We went to oreillys across the street and they told us we had the completely wrong product- unfortunate when the man working has on his name tag “customer satisfaction manager”
My Jeep broke down this evening while we were in Hollister. The employees at this store need a hefty raise! They were so incredibly helpful and kind to us. I was blown away by their sincerity towards all of us. We had three kids who hadn’t ever experienced anything like this, and the two men who were working went above and beyond to make sure everything was okay. Thank you both so much!
They sell the cheapest garbage parts! 3 different alternators ordered before one actually spun around. Now that its installed it doesnt charge. They will only honor a warranty if ya make a vig enough ordeal. Moral of this story. Autozone is across the street. They know how to take care of someone. And have quality parts. Unlike oreilly auto parts.
The person that helped me was awesome. The charging system failure light came on in my truck. Went to Oreillys in Hollister. They tested both my battery and my alternator. Found my alternator was bad and found that the alternator failure had drained my battery. Said battery could be put on a charger and probably get more time out of it once alternator is fixed. Battery was 6 years old so I replaced both. He put the new battery in for me so I could get home. Gave me multiple options on battery pricing and alternator pricing. They went above and beyond.
Employee who just got off work came out the back side door cussing at a customer that was broke down and changing the part that was just bought from them for taking up the parking lot. So the customers said you can get out and he said if you think you can then do it, so the customers got his car out for him. When he was told we were gonna call corporate office, he said ok that's fine my name is charles.
My girlfriend & I stopped here on our way to on camping trip when our oil light popped up. We had a technician come out and run the diagnostic. It was a pending code for a 6 cylinder misfire, which he explained in full detail. He answered every question we had about the vehicle, gave helpful advice, and directed us to a local mechanic who was able to solve our issue. This man showed exemplary customer service as well as empathy and made us feel comfortable.
I went over to O'Reilly's and they hooked up a code reader to see what the code was. I was able to determine what the problem was with my car and saved a lot of money because they offer the service. I have purchased products here regularly they are always quality and any problems I've ever had they have always worked with me to help me Resolve them. Highly recommend them!
Was on vacation in the area and had a battery go bad. They set me up with a new one and installed in a matter of minutes. Didn't get the guys name but he was so nice and helpful. Absolutely recommend
My experience at this O’Reilly’s location was wonderful. A gentleman by the name of Cody helped me. He was very knowledgeable about parts and legal issues. Overall a great experience and I will definitely be a repeat customer.
Our engine light was on, so we took our car to O'Reilly's where they will scan it for free. After scanning it, he told us we could use a certain product, which was only $20, to fix the issue. The product worked great. its saved us the money of going to the mechanic.
, I do not know about the other O'Reilly's but the one in Hollister is terrible. I ordered parts for a brake job which included new calipers and caliper brackets. They kept telling me that they didn't have the parts I needed and when I went in and talked to the manager he assured me that they did have them which they did but then they gave me the wrong ones. While getting the parts the sales clerk denied ever having talk to me about them and got defensive and belligerent. I would have only given this review one star but I added a star because the manager was wonderfully helpful and apologetic
Bought a battery for my car back in Dec 2017 O'Reilly installed it. Didn't fit so sold me a tie down kit. Got home battery was loose. Drove 20 miles back found out it was improperly installed. Never going back!
Chad was extremely helpful! He went above and beyond to get us back on the road. 2 other customers also stopped and assisted us (Shawn and his wife) as we worked in the direct sun on a Saturday morning in their parking lot.
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