This is the closest thing to a mom and pop place for me. Years ago my dad worked for Eddie Miller in their first store in Eldon MO. So I grew up knowing Eddie, his wife Corrine, rest her soul, Gary their son. And daughter Beverly. That was literally a lifetime ago. But their local store in Webb City is my first choice. Knowledgeable, helpful and friendly staff. If they don't have it ? They'll get it for you. Or try to. To me they're a cut above their local chain store competition. Who just don't seem to interested in helping you with much...
Very helpful over the phone to help me find the correct part for my 1999 Ford truck. When I arrived at the store to pick up my part, Roger was very busy but still provided me the same level of professional service. Thank you!
I received a damaged ac condenser and they wouldn't replace it. I'm having to deal with corporate. I'll never use Napa again
Still haven't received my replacement part and my customer is beyond pissed.
I went in a few weeks ago and the old men that work here are so childish, disrespectful, and shows nothing but discrimination to women. The younger guys that work in there have more respect. What’s sad is what kind of leadership are these older men showing to these younger kids working there. I’m sure if there’s all this happening when I went in I’m sure it’s happening to the co-workers as well. The leadership in this place of business needs to be revamped…..
When you have an inventory as vast as they do, but they have to check a computer for something and no one knows where anything is, there is a problem. Just wanted a K&N air filter cleaning kit.....
Don't go there. 1 employee helping customers 1 employee looking at a computer and one employee just standing there behind the desk not very good customer service
The Webb City location is full of employees that don't know about their job or care about your experience. I'd rather go to a salvage yard. Napa has good parts and bad employees.All the good reviews on line are employees or their buddies. They have a bad reputation in the community and now I know why.
Found a battery for my car here, after stopping at 3 different places before this that didn’t have it. The employees were very nice, even helped bring in the old battery and take the new one back out to my car. They gave me a good deal on the battery too.
The store looks clean and was well stocked.
We’ve been here many times for various items for the farm and have always had a good experience. Would definitely recommend.
Had a mechanical fuel pump from them fail leaking fuel badly.. Limped in Thier store ..not only would they not honor the pump warranty...wouldn't loan me a lousy 9/16 to r&r the pump. Wanted me to buy a tool set. Basically I was stranded. I went to Orillies and the 9/16 was no problem at all. Got what I needed and was on my way. This store was my main go to place to restore my cars but no longer.
What a awesome store. This is the biggest show room I've ever seen. Tools, part's, odds and ends. You name it they probably have it. Great customer service and very friendly. Will definitely be back again.
This new NAPA store has the largest inventory I have ever seen in an auto parts store. From car parts to tools they have everything you will need.
NAPA has some of the highest quality auto parts in the industry and is why I chose to use them on every project I work on.
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