I have a 2006 F150. I bought a Ac Compressor and freon 3 oz of oil. I paid $150 to get it installed. It was a bad pump, it cools just find. But it is loud. I took it back. It is in the truck. They can hear it. One employee said it sounds like a bearing. On the second trip the manager said sounds like clutch. I want them to let me get a new one. Take it home, pay another $150 to get it installed. Then bring the other one back. They want me to pay for new part . Then, bring the other back to get reimbursed.
My deal is i have already paid. I want them to let me take it home them bring the other back. I'm the one out almost $400 for a bad part. FYI for the DIYER'S, they will not pay labor because you are not a certified mechanic. I would bet 80% of their sales are diy. My guy pulled a 40 min vacuum. Installed 34 ozs of refrigerant and 3 oz of oil. It was done right. I bet if i take them to small claims court. A judge would agree they owe me for labor and numerous trips up there dealing work this issue. I did everything right. I want O'Reilly to do the right thing. I have been buying parts there for years.
I will give an update on the finale resolution
Here is my update. The folks that work at O'Reilly in Florence are good people. This is corprate policies i have a problemwith . The $314.00 part they did reimburse me. It took 5 trips up there. That is time and money i lost.
I figure around $200 for that. Then it cost me another $150 to get it reinstalled. So im out $350.00 dollars extra. FYI, people, if you are not a certified mechanic. They will not cover your labor cost. So that being said, 80 % of the customer's are at risk of it costing them if O'Reilly sells them a bad part. I guess i will give Napa a chance at my dollar for a while. I paid a man twice to pull and install an AC pump.
Swap pump pulled a 40 minute vacuum. Install 34 ozs of freon and 3 ozs of pga oil.
I can recharge with 3 ozs. It was done right.
Stood at counter waiting on checkout while 2 employees just twiddling there thumbs so looked up my own parts and left I'm also a business in sanantonio and had since 20 years ago from Mississippi to texas
I recently visited O'Reillys with the hope of finding the parts I needed, but my experience was unfortunately marred by the behavior of the manager. From the moment I arrived, it was clear that customer service was not a priority for him. His attitude was dismissive, unhelpful, and frankly rude. Not only did he fail to assist me effectively, but his lack of professionalism made the entire experience unpleasant.
It's disappointing to encounter such poor service, especially when one expects to receive assistance in a retail setting. I believe that the manager’s behavior is a significant issue that should be addressed immediately. It's essential for businesses to ensure that their management team upholds standards of customer service and respect. Based on this experience, I strongly recommend that the store reevaluate the manager's role or consider other corrective actions to prevent future customers from facing similar issues. Glad to state I am no longer a "professional customer". My business does NOT condone the behavior of this store manager there for I have ended my partnership. I recommend any and all other "professional customers" to seek other retail locations.
O'Reilly Auto Parts: Exceptional Service with a Unique Scent
O'Reilly Auto Parts offers exceptional service with a knowledgeable staff dedicated to customer satisfaction. However, the experience might be tainted by the occasional use of profanity by employees and the lingering scent of marijuana. Despite these distractions, the professionalism and efficiency of the staff remain intact, making O'Reilly a dependable option for your automotive needs, provided you can tolerate the unconventional atmosphere.
I'm glad to always run up there in a pinch and be able to get what i need. I admit my normal auto parts store is a competitor and further up the road, but I used to work there and got used to them.
Dalton absolutely doesn’t need to work in a job where customer service is and especially where people are trying to get parts for a job. I asked for a specific part# he said we got one and went back to texting and I asked well does any other stores have another he said Richland has one. He said go to Pearl they have two. I said how about I pay for both here and pick the other up in Richland because I don’t want to have to drive all the way to Pearl and back. He said ok then told the other guy to call Richland and make sure they have it. He was more concerned about his phone and giving one word answers. I was on the clock and trying to get parts for a job I was on!
Had to get wipers put on. Ever try to install wipers lately? These guys went to windshield wiper university. Within 2 mins we were on the road...and in the middle of a nasty summer rain squall. These guys really came through.
Exceptional Customer Service. The employees know their stuff and most everything is already in stock. The employees will install car batteries and other car related items for you. Friendly atmosphere.
This is a great staff! I had to stop at 3 different stores and every store was clean and the staff was pleasant! Especially Michael at the Florence store!! It was raining and he went above and beyond to help me in the cold ! I hope you keep smiling! It’s a fine quality!
Very helpful but a little hard to get on the phone sometimes due to number of staff vs customers I'm sure. Great overall though and always have good attitudes and i never have seen them unfriendly in the slightest. Thanks guys and gals
Stop in and see Andrew and the guys/gals in Florence, MS. They are knowledgeable, friendly and can find Any part for your vehicle, look what they helped Me with... My '64 GMC 1000. Thanks y'all!
Hey it’s O’Reillys you already know you’re going to get good knowledgeable people and if they don’t know they’re going to find out the answer and they’re great people and Florence so I will always go to O’Reillys just like my favorite places Ace Hardware and Sherwin-Williams and the guy who wants to go to
The people were friendly very knowledgeable about the part that I needed and I will keep going back there as long as the stories there and I've been dealin with that store for at least 15 years and never have failed me yet and the prices are the best around the manager is to be commend
For the looks of the store the great staff he has
It's clean, well stocked, stays open until 10 pm, and the employees are helpful. It's a little pricey, but it is worth it since you can find anything for your car or truck you might need.
The staff are so genuine and respectful. I have been ordering my car parts from here for the last 4 years and they have never failed me or made me feel dumb as far as not knowing about whats wrong with my car sometimes . If one staff member doesn't know the answer to your question , they will find someone who does know the answer to make sure you get the necessary part for your vehicle . In conclusion, I love the fact that they do price matching to accommodate your wallet .
The worst auto parts store I've EVER walked into! I'm not sure if they know what customer service even means....pathetic! I live in Florence and will NEVER shop here again!
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