Heafner Motors in
Batesville (MS)

I’ve been dealing with Heafner Motors for several years, mainly for vehicle service and body shop repairs. However, after my most recent experience, I’m officially done doing business with them. While I’ve never purchased a vehicle from Heafner, I’ve supported their service and body departments for years — but the quality, professionalism, and customer care have declined dramatically. The service department is in desperate need of better management and training. When you arrive, there’s no greeting, no warm welcome — just blank stares, as if customers are an inconvenience. I’ve noticed that they don’t seem to treat all customers equally, especially people of color, which is extremely disappointing and unacceptable. Even worse, their appointment system is outdated and disorganized. When scheduling a service, such as an oil change, they only take your first name — no phone number, no last name, and no email. I learned this the hard way after driving an hour for a scheduled 11:30 a.m. oil change, only to be told the oil change technician didn’t come in that day. No one called to notify me. When I spoke to the manager, he told me they “don’t ask for phone numbers when booking appointments,” which is one of the most unprofessional things I’ve ever heard from a service department. A simple phone call could have saved me time and frustration. As for the body shop, it used to be excellent — professional, reliable, and high-quality. I’ve referred many friends and family members there over the years because of their great work. Unfortunately, that’s no longer the case. I recently brought my vehicle in for repairs after being hit by another driver. The insurance estimate didn’t match Heafner’s, but I was assured the shop would revise it to restore my vehicle properly. Instead, they went with the cheaper insurance estimate, ignored my concerns, and delivered poor-quality work. My bumper doesn’t even match the rest of my car, and the repair looks rushed and careless. This entire experience was disappointing and frustrating. I trusted Heafner Motors based on past experiences, but that trust is gone. Now I’ll have to pay out of pocket to fix what they should have done right the first time. If I could give the service department zero stars, I would. The body shop also fell far short of expectations. It’s sad that I have to drive over 40 miles away for quality service when Heafner Motors is just 15 miles from home. Unfortunately, it seems this dealership prioritizes older, privileged customers and overlooks others. Heafner Motors needs new management, better customer service training, and a serious change in attitude toward how they treat all customers — with respect, fairness, and professionalism.

I can’t say enough good things about Heafner Motors! The pre-owned manager, Holden Brewer, is always great to work with. I drive part time for Heafner’s and Holden makes it so easy to get in touch and get trips set up. He’s definitely a company-oriented employee and a real asset to the team. On the sales side, I want to highlight Luis Pegueros. I’ve bought my last few vehicles for both myself and my wife from him. Luis is polite, professional, and gets me in and out quickly. In my opinion, he’s one of the best salesmen there. Lastly, the service department deserves a shout-out. Tyler and April at the desk always take care of me whether it’s oil changes or other service work. They make sure I’m in and out quickly, and they’re great people to deal with. The folks at Heafner’s are truly the crème of the crop. Highly recommend them! 🚙✨👏

⭐️⭐️⭐️⭐️⭐️ April Taylor in the Service Department is fantastic! She listened to my concerns, kept me updated, and had my vehicle finished sooner than expected. Fair pricing, clear communication, and genuinely friendly service. If you’re going to Heafner Motors, ask for April—you’ll be in great hands!

I can always count on April Taylor to get my oil change appointment made or a part price, all I have to do is. Text her and she responds quickly with an answer or a time I can bring our truck/car by! Thanks for all you do April, I’m sure I will see you on the next oil change 😊

April Taylor is fantastic! She’s always friendly, professional, and goes above and beyond to make sure everything is taken care of. She keeps me updated, explains things clearly, and makes the whole service process quick and easy. Highly recommend her!

April Taylor was an excellent service advisor. She was professional, knowledgeable, and ensured my concerns were addressed promptly. The service was seamless, and I appreciated her clear communication throughout the process. Highly recommend!

I can’t say enough good things about April Taylor at Hefner Motors! She is always friendly, welcoming, and genuinely helpful every time I come in. April goes above and beyond to make sure everything is taken care of and explained clearly, which makes the whole process stress-free. She’s the kind of service advisor who truly cares about her customers, and it shows. I always leave feeling confident that my vehicle is in great hands thanks to her. If you go to Hefner Motors, definitely ask for April—you won’t be disappointed!

If customer service had a Hall of Fame, Holden Brewer at Heafner Motors would already have a statue. All it takes is one text and—BOOM—problem solved. And if he can’t personally take care of it, he’s like a quarterback throwing a perfect pass to the right teammate who can. Holden goes above and beyond every single time, and honestly makes the whole process way too easy. Highly, highly recommend—if Holden can’t get it done, it probably can’t be done! 🙌🏽 Thank you Holden…. Truly feeeels like family when we are dealing with you! 🫶🏼 Luis P. Was so easy to deal with when we purchased this Toyota Camry for our Daughters Sweet 16…. Again, a quick text to Holden on Friday afternoon and we had everything complete and ready to pick up the car the following Monday afternoon! This process was probably the fastest, easiest “car buying” experience ever!! The whole team at Heafner Motors is phenomenal!! We will always direct our contacts to Heafners! Thanks again, Henning Family!

I love my new 2026 GMC Terrain Denali purchased recently from this dealership. My salesman Travis Willingham was so helpful in assisting me with this transaction. He was very professional and knowledgeable of the vehicle. I will return for regular maintenance visits. Thank you for making this a great buying experience 😊

Always friendly. Easy to make appointments. I usually deal with April Taylor in the service department who always has a friendly smile. She listens to me about my car needs and makes sure I am happy with the results. Have bought several cars from Heafner and they always do my service needs.

Luke Latham is an amazing car salesman! He really listened to what I was looking for and found the perfect vehicle for me. The entire experience was smooth and stress-free. He went above and beyond, and I couldn’t be happier with my purchase. Highly recommend Luke—10 out of 10!

Tyler Rybolt provides excellent customer service! Tyler is great in assisting me with getting oil changes and semi annual maintenance check ups on my Tahoe. He will work with me to get my Tahoe in and out quickly managing my time wisely. At times, I have to send my 80 year old father-in-law to Heafner Motor's to have my Tahoe serviced. Tyler goes above and beyond to make sure he knows where to go and is comfortable while waiting on the services to be performed on the Tahoe. If anything extra is needed on the Tahoe, Tyler will call and explain what needs to be done along with letting me know the price, in advance.

Andy Cummins was very informative. My grill on my GMC Yukon had started to chip. He took care of everything in a timely manner and didn’t try to overcharge. I would highly recommend.

I dropped by the service department to see if they would check my oil in my truck. I have been in maintenance all my life and I know that oil levels and changing makes the life of the engine. I’m 77 and couldn’t reach the dipstick to read it. Tyler Rybolt came out to assist me and as soon as he understood my difficulty he jumped into action and put my mind at ease since my oil level was at the proper level. I really appreciated his help.

Heafner Motors never disappoints! They were able to get me in and out for an oil change in no time even without an appointment! Tyler was polite, professional, and greeted me with a smile as soon as I walked in which set the tone for the whole visit. Holden went above and beyond as always. He picked me up from Heafner’s and even loaned me his personal truck so I could run to work while they finished up the oil change in my wife’s car. You will not find southern hospitality and charm anywhere else in town like you do with these guys at Heafner Motors. Highly recommend! 🚙✨👏

5 stars!!🤩 Someone broke into my car and stole my keys. I reached out to Holden and within a couple of hours I had new keys cut and programmed! They also erased the old keys so they will not work on my vehicle! The quick service gave me real peace of mind when I needed it most. Highly recommend Heafner Motors. Local family owned and they truly care about their customers.

⭐️⭐️⭐️⭐️⭐️ I always text Holden Brewer at Heafner Motors whenever I need parts, and they are AMAZING! They always respond quickly, get everything ordered right away, and make sure my parts are ready for pickup as soon as I arrive. It’s such a smooth and hassle-free experience every time. Excellent customer service—I highly recommend reaching out to Holden if you ever need help here!

My husband bought his truck a couple of years ago from Kevin Burchfield, and we are very pleased with our experience with him. I also want to give credit to Holden Brewer, who is always so helpful with ordering parts, answering questions, and scheduling service appointments. Go by and check these guys out. They are the real deal! 😎

It is so convenient to text Holden and schedule my oil changes at Heafners. It makes it pain free to just shoot him a text, him pick up my vehicle at work, and I pay for it over the phone. Hard to beat that kind of service!

Holden made everything so easy! I was able to just text him to set up my oil change, and he even arranged to have my car picked up and brought back. Great service and super convenient—highly recommend!

I always have the best experiences here! If it weren’t for Holden Brewer, I would have to take off work to bring my car in every couple months for an oil change! He makes it all so convenient from collision to service. He always answers any questions I have and helps me no matter how busy he is.

Holden Brewer always goes above and beyond to make service work as stress free as possible! Instead of me having to rearrange my work schedule or sit around waiting at the dealership, he picks up my car from my job, takes it in for the service, and then brings it back when it’s ready. It makes my life so much easier. He’s always professional and reliable!

Holden Brewer was awesome! He got me setup with a wonderful salesman! Holden made the whole process run easy and quick for me. Heafners absolutely hit the jackpot when they took him on. He is definitely a great asset to Heafners and the customers! Will definitely do business with Holden again.

From reaching out to Holden Brewer, to him getting me in touch with Kevin Burchfield it was a breeze for buying my new car, after my previous car was stolen. The whole process from start to finish was awesome! 10/10

Holden Brewer is always easy to reach by text or call and super reliable! He’s helped me get every part or service I’ve ever needed for my vehicle without any hassle. Great to work with!

The dealership is great but what makes it outstanding is the people. Scott Cheshier does a great job in sales. Not pushy, doesn’t try and up sale you something. If they don’t have it he will find it. He helps take care of his customers when your vehicle has a problem. I haven’t dealt much with the parts department but when I have they are very helpful. I have dealt with the service department. April will make sure you are informed about the process of the work that is being done to your vehicle. The techs are good, the main one that I have dealt with is David. To sum it up the entire crew is outstanding. Give Scott a call for all your vehicle needs.

Scott Cheshier was awesome. We had an excellent experience. So helpful in everything and we love the car!