Courtney and Daisy sprung a 3.5% credit card processing fee on us, at time of checkout. Si, I confronted the issue and told them they should absorb that fee if its not posted somewhere either on their website or on the wall at the register. Daisy snapped and told me that they cannot control that. I responded I get that you cannot control the fees but you can control communicating this upfront. She went on ranting after cutting me off multiple times. When it was clear that my position as a customer is transparency and even threatening to post this review it did nothing to try to get understanding and for her to taje responsibility. Not withstanding that this added nearly $50.00 to our bill! Additionally, it took 3 weeks for them to simply fix the brake pads and one rotor! I don’t recommend this dump!
HORRIBLE customer service! If your busy, let your customers know it'll be a good week or 2 before they can get to you. We waisted alot of time & money! Will not make this mistake again
I had an accident on interstate 55 this afternoon and Jay's Auto Repair and Towing was called to do the towing. The driver, Charlie, was super nice and helpful. He was very quick to load my vehicle, extremely polite, and very professional. Very thankful for him. He took very good care of my vehicle while loading it. Would definitely recommend this company.
Like to say thank you to this wonderful company. I was broken down on the side of the road. They came out late at night. Help me came back the next day with the issue was communication if you have this area and you need roadside service for 18 or anything else, please call this company
DO NOT RECOMMEND. I called this company, I needed a tow. My truck was stuck in mud in a open grass field literally 4 ft off the road side, just needed it pulled into the road. very simple tow and I was less than 5 miles from the company. The lady who answered the phone said it was going to cost me over $300. I understand people have to make a living but come on smh
Great guy , who knows what he is doing !!!! These guys will do their best to get you out of a bad situation with minimal damage !!!!!! They have equipment and know how to get the job done no matter how big or small your accident is !!!!!
The staff and mechanics have been absolutely AMAZING! They have repaired my car AND came out to jump my car when I was stranded with a battery issue! Definitely recommend!
I am grateful for the service and quick response from Jay's, to get the truck off the road and put it somewhere safe and running. So if one day you find yourself in a situation where you need help, don't hesitate to call them.
If you need any work done to your vehicle look no further.I am a Diesel Salesman, and I come here every couple of months, and Jay the Owner, and Ashley are the best people you could meet.I visited here today, and I told them about my air going out, and they pulled it back just like that, and drained the A/C System, and within 30 minutes it’s so cold you can’t keep it on high.Donnie in the shop did the work, and what a nice guy.Gave me a water, and explained each step to me.
I own a Mini Cooper by BMW, and 99%,of places won’t even mess with my vehicle, but not them.Donnie attacked it head on, and the price was just the best.I always love coming here, and talking with Ashley, and taking Cores back to my shop, and everyone is so helpful.
Don’t waste your money going somewhere else.I will never take a vehicle of mine, or my families anywhere else from now on.
Thanks so much Ashley, Jay, Donnie, the Ladies at the counter, and the Men in the back they treat you like you should be, and want to be treated.
Thanks so much, you made this guys day!!!❄️❄️❄️
As a trucking company owner, I’ve used countless call out services for our trucks. This time though it was my daughter that shredded a tire. Jay’s got to her quickly, price was very reasonable and the gentlemen that helped her was awesome. Highly recommend these folks!
Had my truck towed to their shop, they had it for a month and couldn’t find a rim and tire for my truck, so i had them fix what they could. Took my truck to a different shop and it turns out they didn’t fix anything properly so I had to pay for everything twice and they wouldn’t give me my money back and told me I had to go through their insurance which has been a nightmare. The lady at the front desk and the manager don’t have a damn clue what they’re doing. I wouldn't recommend them at all, you’d be better off having Hellen Keller work on your stuff
Didn't even want to give a star. Told me they would tow my truck for 500. Found out I had insurance and there went the bill. My insurance called several times and nobody would answer. They sold me the truck said they would help me out. Sure did they charged my insurance company over 15,000. The truck broke down the first day. $$$$$
Would not recommend them.
I greatly appreciate Jay’s determination to get my truck running. He did everything possible on the side of the road, to get me rolling again.
After accepting that the problem needed to be checked by Freightliner, Jay had his crew come with two heavy tow trucks. One to haul the trailer to his yard, and the other to haul my truck to Freightliner. His son James IV, is professional, intelligent, knowledgeable and very mature for a young man. I enjoyed our conversation on the way to Freightliner.
Jay’s is a wonderful family owned & operated business. All around pleasant experience from the ladies in the office, to the guys in the field.
Thank You All, Job Well Done!!👍🏾
The people where very professional and nice. They keep me updated on where the driver was and how long it was going to take for him to get there. The driver was very nice and professional. I would recommend them for any of the services they do .
When your vehicle brakes down you want someone you can trust and just not take your money.. And Jay’s is the place couldn’t ask for a more honest hard working group. Thank you Jay’s Family for always fixing my vehicles right up
Where do I start. "Accident Tow"- $350, Oil Dry - $38.50, "Clean Up" - $125, "Storage Fee"- $105 (3 days @ $35/day). Oh, Last but not least, tack on "7% Mississippi State Sales Tax". Total: $661.80. That was quite a bit much for a fifteen minute tow, late Saturday afternoon, then picking up the truck (2 days later) Monday, early afternoon!
Our transmission went out in our GMC and we had to leave it in Sardis overnight because our roadside assistance with Geico never came through. I called around several places the next morning only to be disappointed that either the businesses were too short staffed or did not offer towing to such a distance. Finally after calling Jay’s and telling them I was needing a 120 mile tow, they were fast and efficient with both an estimate as well as getting to the truck and bringing it back to Booneville for us. The woman I spoke to on the phone was extremely polite and helpful and kept me updated throughout the process, and the driver was very courteous and in our driveway in a timely manner. We made sure to thank him for being willing to haul such a way as others were not and we knew it was quite the distance especially being Memorial Day weekend! I would highly recommend this business to anyone and will definitely use them again if, God forbid, we ever have an issue with a vehicle. 10/10 customer service and worth every penny!
The lady I spoke with on the phone was nice, very precise and efficient which I appreciate. The tow truck driver got to me so fast, I hadn't got all of my things out of the car. He also got my car to the shop and offered to help the garage push it in instead of drop it and take off. Excellent service.
They were a life saver. Worth every penny. The guy got to my location unlocked my semi truck, helped me with my spare key, and got me to work on time. I don't know what I would have done with out them. Thank you so much!!!
They are worth every penny they charge!!
Being honest...some smart person in Ole Miss could be a rich guy with the next ice storm with 2 things...
1.) CHAINS for towing vehicles and for truckers...Nevada charges $30-40 to
Put on your Semi chains at bottom of Cascade Mountains.
2.) SALT to apply to roads, with hired guys who own a pick up truck and bought chains for their pick ups...
Spread salt on local roads for 2 days, I-55 especially !!
County and State will adore you in a couple of years come the next ice storm!!
Great shop to get work completed on our vehicles. Daisy is great to work with and Donnie and Jason are very technically competent. Donnie never gives up on a technical problem until he solves it completely. He is a great mechanic and person. I highly recommend Jay's if you want good mechanical work completed on your vehicles.
I brought my car here (around last September) because it was overheating and they put a new water pump in it. 2 months later I took it back with the same issues and they replaced the water pump again. Had more issues with overheating and coolant leaking in March so they put ANOTHER water pump on it and I asked them to please do a really good check on the car and make sure nothing else is wrong or causing the water pump to go bad so quickly because it doesn’t make sense to get this many bad parts. They told me that everything else in my coolant system and motor checked out fine. A week ago I was left stranded 20 miles from my house and about 40 miles from batesville and I called them and told them I was having more overheating problems and they wouldn’t even tow me to their shop for a discounted rate. Each of these times I took it to them they did tell me they were about 2 weeks behind, so I was left without a car for 3-4 weeks straight THREE different times and I have an hour commute to work. So I’ve had this car for almost a year and it’s been at their shop for 1/4 of that year, and they still couldn’t get it running correctly. I took it to another shop this last time after they wanted to charge almost $300 for the tow alone and the new shop informed me I had actually been having radiator problems too. Jay’s was nice enough to fix it for free the last two times, but that’s the only courtesy I was given. I’m pretty dissatisfied and disappointed and would not recommend this shop. They have problems with customer service and diagnosing problems in a car.
On different occasions, we have used this company to tow our 18-wheelers. I only have good things to say about this company. Very prompt and courteous service. Reasonable charges. Easy to deal with.
We were on a road trip from Chicago to New Orleans, and had just stayed the night in Batesville. We were off to an early morning start when our car's power steering just shut off. The nearest place was Jay's and we weren't sure we'd make it anywhere else. But they were up to the task! Immediately called around to find the nearest place for parts which was Memphis, let us know how long the turn around was expected to be and offered us a ride to the hotel of our choice for the night. They called us in the morning letting us know someone was on their way to pick us back up. Very knowledgeable especially if Subaru's aren't what they're used to working on. We were back on the road by noon the next day!
Thanks for the southern hospitality!
This was the worst shop I have ever had to deal with. It took 30day to get my van back. When I went to pick it up it still was not fixed. Got a new computer part and still had to pay another company to tow me back to Memphis. I do not recommend them at all. Take a min and call another shop!
Would not recommend, had to take our vehicle somewhere else, come to find out some parts weren't put back on our vehicle at this shop, and poor quality work, had to have a few things redone by another mechanic. Not a pleasant experience at all.
We were in a major accident involving us driving an RV & towing a car. The tow truck drivers were awesome! They treated our vehicles and us with the utmost respect. Jay, the owner even had his wife take us to a U-Haul rental place so we could unpack our RV.
Website
