What clients say about Dale's Auto Repair in St. Michael (MN)
Great customer service definitely keeps me coming back. They’re also pretty genuine with pricing and work needed. I try to stay ahead on my car maintenance, but they never make me feel like I have to get something and in fact on multiple occasions let me know that I could probably even wait a little longer if I wanted.
Employees are rude and hostile- I was barked at and berated for asking simple questions about services and pricing. It seems counter intuitive to run an Auto Repair business and get agitated when customers inquire about an auto repair. Take your business somewhere else.
This mechanic shop has been a great place that my parents and I have gone to. The front desk people are always helpful and make scheduling easy. The mechanics have done a great job inspecting, repairing, and even just noting things about the vehicles we have taken in
We’ve used Dale’s since moving to St. Michael in 1998, but it’s been several years since we needed them. Last week with the first snowfall, the front end of our Ranger feels “loose” at higher speeds even on dry pavement. We know going in they’re busy but err on the side of safety. Being down a vehicle sucks. Crashing sucks more!
Fast forward a week and they get it into the shop, let it thaw overnight, drive it, and check bearings, suspension, and steering components. Nothing! Lower ball joints show some wear but just need to be monitored for now.
All that said, $34 hoist fee!!!
If you want honest, friendly, family owned, hometown, competent auto repairs, you can’t ask for more.
Edit: I forgot to mention they noticed the skid plate was a little loose and tightened up the fasteners before bringing it off the lift!
Been taking my car to Dales for almost 10 years now, never had an issue with them once. Very personal shop. Tom is a smart and careful owner. Matt at the desk carry’s the customer service and explains everything.
These guys are terrific. They do business the right way. They are honest and trustworthy. They appreciate and respect their customers by being fair and honest.
We have used Dale's for years. They are honest, kind and we have always had great work on all our vehicles. This week, Tom went above and beyond and got my son's truck repaired so quickly, because he goes to school out of town. It was a huge relief!
We rolled over something on Hwy 494, and the rear tire picked up something while traveling north from Twin Cities. The new Tacoma limped over to Dale's Auto to check it out. Matt was able to quickly determine the issue, repair the rear tire, provide great advice, and get us back on the road quickly. Many thanks Matt & Dale's team!!
Highly recommend!
Tom and his team are so amazing. I have had some serious car problems, but Matt has been very friendly and Tom (the owner) has done great work for me. He won’t overcharge, and he is very honest—often even turning down money just to help me out. I would highly recommend Dale’s to anyone, and I will surely keep going back to them when I have any car problems.
I have always had great service here!! More importantly they are honest and they take the time to explain your vehicle's issues.Their pricing is good, and there are no surprises! I have spoke with Matt, Tom, and more employes there too, all of them are knowledgeable. I appreciate the service I have had over the year's, and I will continue to pass on a good word. Thank you!!! I appreciate your local business. Lisa E.
Told them we are bringing in for transmission issues they never said they don't work on transmissions. Then, proceed to charge us. I already told you the issue when I ran the diagnostics at home, and you want to charge me again for what I know and told you. Not coming back
10/10 service and honest work - most repair shops aren’t polite to females and will try to overcharge . No issues whatsoever with Dale and his team , would highly recommend to anyone in the area
Always friendly and thorough service. Never had any issues with my Toyota, Ford or Chryslers. Even did a bunch of work on my boat trailer. Totally recommend this crew -
Was a first time caller long time listener.
Now after a major oil leak fixed with perfection, I will be a second , third time caller!
Nice work guys and a big thank you!
Sincerely, Mad Max?
"I highly recommend Dale's Auto Repair Shop for any car maintenance or repair needs. The staff is knowledgeable, friendly, and professional. They provide excellent service at fair prices, and I've always been satisfied with the work they've done on my vehicles. Whether it's a simple oil change or a more complex repair, I trust Dale's Auto Repair Shop to get the job done right."
I give 5 stars to Dale's Auto! Brought in wife's 2015 Prius for oil change and filter.They found a loose bottom engine shield that I thought was right front brake noise when driving in reverse only! Owner Tom and Staff THANKS for your excellent service ! God bless!
We appreciated this family run repair shop, who did their best to get us on our way when we had antifreeze coolant leaks on our way. Helpful and courteous owner, would definitely recommend!
I just moved to the area, and I called here to check on availability for an oil change. They got me in very quickly. I was greeted by Ashley, who i found out is the new owners wife. She got me taken care very quickly and had a nice conversation with her while i waited. Very fast service from Tom (new owner) as well as quality. Awesome pricing compared to other places i have been. Definitely will be bringing my future business here for a long time, i am so happy i came here!!
I cannot say enough about Dale's Auto! They are the only ones we use. Their workmanship, timeliness, and communication is excellent. They fix everything that needs to be fixed with precision and charge incredibly affordable rates. They make you aware of other items that may need attention in the future but do not upsell you on repairs that can wait until a later date. If you want to get a great repair job at an affordable price from mechanics you can trust 110%, Dale's Auto is the place to go!!
Such a great shop, always friendly and courteous. We use Dale's for major automotive repair, and routine oil changes. I love that we can call and speak to Neil, and he knows us by name. Such a friendly guy, always a great conversation when we have an appointment.
Dale’s is one of the best shops around, I drive my vehicles across the cities to get their service. They are very thorough and will keep you up to date with every piece of information they have. Service is always fast even when I have had to have vehicles towed in the middle of the night. Dale’s is the repair shop I suggest to all of my friends and family and I do not see this changing anytime soon!
I debated reviewing Dale's for awhile now. If you are like me, you were taught that you don't give away your fishing holes.
At the risk of having to wait longer or pay more the next time I need Neil's help, he has more than earned a positive review.
If you are reading this, you are probably like me and are sick of paying $30+ for shop supplies and $80+ for a diagnostic fee just to replace a switch for your window (yeah I'm talking to you Morries). Being over 40, I have always heard of small shops that do amazing work and charge a fair price, but I have never found one and was beginning to believe they belonged in the category of other fantasy things like unicorns and jack-a-lopes.
Dale's is the real deal. He only charges you for things he worked on and the price is always very fair. With my a/c leak they put dye into the system and committed to continue to refill it whenever necessary for free until they could find the problem and fix it (if course I had to pay for the fix which he found, they aren't crazy)
Be prepared to be treated like a real person that matters to them. Neil and team are hard working people who will do what then can to help you out. They take the time to talk to you to understand your situation, they let you know what is going on for them that may mean that they cannot get you in right away but at least you understand why and it is clear that they are doing what they can to help you out. What more can you ask for?
10 stars. Tom and the guys at Dale's are great. I had my 2011 Lincoln in for a brake job. Turns out the power brake boost was leaking. Tom researched Ford's extended warranty program and told me this repair would be covered by Ford, but he couldn't do the repair. He looked out for me as his customer when he knew it would likely cost him this repair job! Thank you for your honesty and integrity Tom! Customer first! I will be a loyal Dale's Auto customer for life!
When my dealership told me it would be 2 & 1/2 weeks before they could change my headlight, I decided to call Dale’s. They are down the street from me and have done good work in the past on my cars. When I called at 7 am, they told me to bring it over any time. I drive over, but said I would need my car back by 10. They called me before 9–an hour earlier than I needed—and were $15-$20 cheaper than my dealership would have charged. The people I dealt with on the phone and at the shop were extremely courteous. I definitely will be going back, and highly recommend Dale’s to others.
I had a wheel bearing go out on the interstate and took the first exit after realizing there was an issue. I stumbled upon Dale's and couldn't have been happier with the service. One of the owners immediately came out and accessed the problem he checked on parts and gave me a fair quote. He ordered the parts and I was back on the road within a few hours. It appeared the shop was busy, but they made time for me and treated me fairly even though I was just passing through. It is great to know that there are places like this out there. Keep up the great work!
Dales's Auto is just plain the best auto repair shop in our STMA area and anywhere. . Great work, great prices, great advice, and most of all they are truly honest. Sound like a wonderful business model? I wish more places were like Dale's Auto.
Exceptional service... I went in with very little time to spare. They ordered my emergency parts within minutes.. They didn’t have any openings but accommodated my needs regardless and I was out within a few short hours. Awesome place to go to and I was blown away by the customer service. Would recommend to anyone.
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