Went to get replacement headlights. Store was close to closing, was helped by James. Very quick, informative, friendly, and helpful. Will be returning for future car needs!
Bought my car parts here, very helpful in finding what I need, great customer service, I go here all the time to get ideas and help in finding what I need and even whats wrong with my car highly recommend if you need car parts, come here
I will never go to this place again. My friend had ordered some parts for me and someone set it up on the wrong account. The manager Terry was rude to me, and claimed that he was just following procedure. He acted like i was doing something wrong, just because i said my friend's birth name instead of his nickname. I paid for my parts and didn't even get them. They said my parts were delivered and i found out that they were not. Now i am without my car for another day. I am a middle aged woman with PTSD, my nerves were on edge for the rest of the night. Terry could have followed procedure without verbaling attacking me.
the local store did great. They didn't have on hand what I wanted, but he looked on the company website and found it. showed me a picture of the ear muffs I was looking for. The only problem was mix between the warehouse and store, while I went to get it the ear muffs were on the way to the store. Once the warehouse realized the error, they said they were sorry and sent me back to the store where they were sitting on the counter waiting for me.
the store manager also said he was sorry for the mixup.
Great location! Every single staff member is always great, helpful and knowledgeable. Parts are always correct. Bummer to have to go distribution center down West Broadway most times, but the experience in the store itself is always top notch!!!
Oreilys is my favorite auto parts store. Not only are they knowledgeable about their parts, but they are also easy to deal with for returns, exchanges, and refunds compared to their competitors.
Have found some awesome clearance deals on things I have actually needed. Manager is decent "IMO" as long as you don't mind employee's swearing in conversation with each other while you're shopping seems to be a growing Trend in general.
Employees are top-notch. I go there when napa fails. I am oftentimes looking for parts/filters for generators/ heaters etc. I don't have a "vehicle to just type in" The employee's will not stop tell you get your part. Warehouse is just up the street.
This store is amazing! Outstanding customer service! Terry Epperson is knowledgeable and cares about his customers and their needs! I can not say enough good things about my experience with Terry and the this store! Still amazing!! Terry is still the most amazing customer service rep you have!!!
David was an awsome help. U-joints were a pain to figure out. So many for my vehicle but all diffrent. He ran through his list and checking off part numbers while comparing it to the old part I brong in. David was carfully reading all the parts description assuring I get the right part the first time. Eveing advice on installation. Thanks David! Hopefully you get a raise 🙏
Called and asked fir assistance replacing a brake light they said the person was t there. Came back.in said it waa my fuses. They sees pretty lazy abd didn't seem to want to do.the repsir service offered on.the internet. Pretty disappointing aces like it was a huge problem to do what they offer to do regularly. I'll try.one more time but they seem non responsive to my needs .
I came in for a check engine light reading & Calvin was very very helpful despite it being a busy time of day, explained the light reading to me in great detail & was very patient! A great experience at this OReillys location.
I bought a battery a while back and it died after a year. Came in to try to get it exchanged on warranty but they tested it, said it was good and gave it back after charging it for me. It then died again 2 more times so I brought it in again. The manager Terry listened to the history as I told him and tested it a few times noticing the voltage was not staying consistent. He charged it again and tested it several times again and determined that despite the fact that the machine said it was good there was something wrong. He gave me a new battery per the warranty. Terry gets 5 stars. The only reason the review is 4 is because they did not replace it the first time.
Had to replace the headlights on my car. They had what I needed, reasonably priced, knowledgeable about the parts, and most important of all, didn't do the usual hardware/auto parts store thing of talking down to me for being female. Got exactly what I needed and was in and out quickly.
I stopped by to get some miscellaneous parts and gear to finish some projects on my Camping Recreational Vehicle. The employees working at the time were nothing but friendly and helpful the entire time I was there. Completely professional. I would definitely recommend this Individual Store to anyone.
I stopped in on Saturday September 6th, David and Terry were absolutely wonderful to work with. They made sure I had everything I needed to get my maintenance done quickly and correctly.
Thanks so much guys!
Employees had what sounded like some kind of offensive rap music playing very loudly in the store and were talking in a very profane nature with each other. I used to be a regular at this store and I was shocked to see how bad the employee quality and their attitude in regards to customer comfort and service has gotten. I will not be going to that store again.
Would highly recommend not going there. They seem to never have anything in stock. And I never have anybody working that knows what anything is. For sure my last job it's sad cause it's only one block from my house. Last 5 times I've gone there they've only had something I was looking for one time. When every single o Reilly seems to have everything I'm looking for except for this one.
Amazing staff. Helped me test my 5 year old battery, showed me it was bad (didn't just tell me), explained how newer cars and all the electronics can cause it. Luckily they had just gotten new ones in stock because they were out of stock from the polar vortex that occurred this last week. There was a pile of dead batteries from just that morning and even the car next to me parked was getting a new battery. Then they installed the battery for me and made sure I was good to go. Great customer service and I thank them!
I had a problem with my back door on my car not staying shut one day when it was extremely cold out. I went here to get some bungee cords to hold it shut. One of the gentlemen who worked there came out and tried to help me get everything secured without hesitation,and did I mention it was freezing out? All of the staff here are very helpful and knowledgeable.
The staff at the location in crystal off broadway, were awesome!!! I dont remember the guys name, but i was there for a headlight, and didnt know how to put it in, and the guy that showed me which one to get, actually put the headlight in for me. Took time out of his day, to help me out, because i had so many questions, and did not know what i was doing.. he was great!! he was so helpful, and friendly.I would totally reccommend going to this store for all your needs!!
Website
