LaMettry's Collision, Inc. of New Brighton in
New Brighton (MN)

I received status updates every other day on my car so even though it took longer then expected I was.fine with it as long as I knew where in the process its in.

Excellent service working with Russ on my vehicle repair. He coordinated everything with the insurance company and the loaner vehicle, provided excellent communication throughout the process, and ensured my vehicle was repaired perfectly. Thank you!

Everyone that I dealt with here was great. The communication was amazing! They really did a nice job.

The bodywork itself and the communication throughout the process was very good for the most part, but I had damage to the rear of my pick up and I was told that certain accessory lights were gonna get put back on the bed of the pick up, but they were not and also things were missing that I previously had on my pick up. Like quick disconnect plugs and the tail light was replaced as well but the bulbs didn’t work

The work they did on the car getting rid of all the scratches makes it look brand new. They did a fantastic job.

Very friendly and knowledgeable staff. Russ kept me posted every day or two on the progress being made. I would definitely recommend LaMettry’s to others.

Wonderful job. Top notch assistance and communication from Jonathan Saint Germain. He made a stressful situation that much better and helped communicate with the insurance company as well. I hope I wont need their services again, but if I do I would certainly recommend LaMettry’s.

I must say that the workmanship and professionalism shown by this organization and their staff were phenomenal. Russ in particular kept me in the loop and ensured that all work was completed to satisfaction. Five stars!

I was recently rear ended and needed a good body shop to repair my Explorer. I took it to LaMettrys Collision in New Brighton. What a great staff. Total explanation of their process and what to expect. Everything went like clockwork( except for the insurance delays of course). I would recommend LaMettrys, to anyone who is looking for great service and results. Thanks again you guys!

Buyer Beware: My Recent Experience with Lamettry Collision I’m writing this as a buyer beware for anyone considering Lamettry Collision. Over 10 years ago, I had a great experience with this shop — excellent customer service and decent repair work after a fender bender. I told myself back then: if I ever need collision work again, I’ll come back here. Fast forward to 2025: my son was rear-ended (a no-fault accident), and I confidently brought the car to Lamettry expecting the same care. I did choose to go outside of my insurance company’s approved network, assuming it wouldn’t matter for quality or process — a mistake on my part, as I’ve since learned. Here’s where the problems started: • My insurance estimated ~$2,700 for repairs, given the car’s ~$5,200 value. • Lamettry immediately had me sign off to “diagnose” for further damage, which I thought was standard, but later learned would have needed prior authorization if I’d stayed in-network. • Communication was nearly nonexistent. I was assigned a rep, but everything was handled by text — calls went unanswered, and urgent voicemails were ignored. • I informed them I’d be out of town on a pre-planned trip, but my messages were apparently overlooked. Without ever walking me through their findings, Lamettry sent an $8,700 estimate directly to my insurance, which immediately totaled the car. I only learned of this through my insurance — not Lamettry. When I tried to get clarity or discuss the estimate, again: no real person, no calls back, no explanation. Then came the surprise fees: Because Lamettry had disassembled the bumpers and undercarriage for their assessment, I was told I’d have to pay over $1,000 just to reassemble the car if I wanted to retrieve it. On top of that, they charged a $145/day storage fee, even after I had communicated (and insurance confirmed) I’d be back Friday to hand over keys and retrieve personal items. They charged storage fees for Friday through Tuesday, even though I turned over keys Friday afternoon. For context: most Twin Cities storage rates I later learned run $25–$50/day — Lamettry is the most expensive by far within ~80 miles, and several insurance brokers I spoke with say they are one of the most expensive shops in the region. I want to believe businesses operate ethically, especially one I had trusted before. But this experience felt like a scam-like pattern: aggressive estimates, lack of communication, disassembly that boxed me in, and questionable fees that fell back on me. This isn’t to bash Lamettry as a whole — I’m sure they stay in business for a reason. But if you value responsiveness, transparency, and fair practices when you’re already stressed from an accident, be very cautious here. I wish I had stayed in-network or vetted more shops. Final advice: Ask detailed questions, get second opinions, and don’t assume past good experiences guarantee the same today.

Everyone I delt with was knowledgeable and helpful. Andy the General Manager explained the process for self pay and insurance options but there was no pressure to choose one over the other. Jonathan texted me evert 2 days to keep me informed of the status of the repair. The work they did was first rate and and my vehicle looked like new when I got it back. I would definitely recommend them and hopefully I will not need their services again, but I would not hesitate to use them again.

This collision center was informative but took so much longer to get the work done and when I got the car I noticed that they forgot to even replace the broken side mirror cover. I also noticed missing bolt on the rear bumper cover on the passenger side and the rear car window slides so slower compared to the driver side passenger rear window. I would advise customers to pay attention to details in every areas when you go get the vehicle after it’s repaired.

Vehicle drop off, repair and pick up were very smooth and easy. I appreciate the final detailing and my car looks brand new. I’ll definitely use and recommend LaMettry’s.

My husband and I went in to LaMettry’s Collision in New Brighton to get our driver’s side window replaced. Got an estimated done, parts ordered, window replaced within 4 days! We were impressed. We had the BEST experience and the staff were great! Sammy did a marvelous job with keeping us updated on our vehicle. I would 100% recommend LaMettry’s Collision to anyone who needs any collision work done. The team knows their job and will not disappoint. Thank you LaMettry’s Collision!

Fantastic experience at LaMettry’s. Not only did they complete a high quality repair, they took amazing care of my vehicle, returning it pristinely clean inside and out. From estimate to completion, they regularly communicated status and next steps and worked with my insurance company to make the process as painless as possible. Great work, Jonathan and team!

LaMettry’s made an unfortunate situation (being rear-ended in my recently purchased car) quite a bit less stressful. They were communicative about where my car was in the repair process and they did excellent work. Everyone I encountered at LaMettry’s was wonderful to work with but I am particularly happy with Jonathan in New Brighton who handled my repairs.

LaMettry’s explained to me the step by step process to fix the damage on my truck. They gave me weekly updates on their progress. They finished within the promised time, and went through everything they had completed on my truck. I would go back to LaMettry for and future body work and would recommend them to family and friends!

My experience with LaMettry was great. They kept me updated 2 to 3 times a week either via text or phone call. The staffs that I encountered were very friendly, welcoming, and made me felt like I'm in good hands and indeed I was. I would highly recommend them for a vehicle body repair. Great work LaMettry team.

LaMettry’s was fantastic to work with! They were in constant communication about the progress of my repair and they came in well under their estimated timeline. And my car looks brand new again. Super pleased with their service!

Exceptional service from start to finish! The team at LaMettrys Collision really went above and beyond to repair my car after an accident. They were prompt, professional, and kept me informed every step of the way. My car looks as good as new! Highly recommend their services

Everyone here was so nice and communicative. Right from the beginning, I was treated with respect and knowledge. They communicated with my insurance company with me and when I was having trouble actually getting to my appt, they had patience and flexibility. Once they had my car, they gave me frequent updates on the status and I never once felt like I wasn't sure about my car. Then, it was so beautifully done when I got it back, you couldn't even tell it was damaged previously. They also cleaned my car even though it was a bit cluttered, they worked with it! Highly recommend.

I had an excellent experience with Lamettrys in New Brighton. Staff were very professional, organized, and good at keeping me updated. I walked in for the initial estimate and got it within 20 minutes. Was able to get my car in for repairs less than two weeks later. Also they cleaned the entire car like new before returning it. I’ve never had such a great experience with getting car repairs done.

This is my second time having my car in to LaMettry’s on Silver Lake Road and once again it was an excellent experience! Leanne did a wonderful job with communication all the way through the process and my car came out looking fantastic! They did a great job replacing my bumper and grill and I am very satisfied. Highly recommend them!

Sammy was my contact through the process of getting my vehicle repaired after being rear-ended on 35E. I was given updated text messages throughout the process. If I had a concern or question, Sammy would talk to the tech who was doing my repairs and got back to me the same day, often times within 30 minutes. The repairs themselves were done in a timely manner, great quality, and used the parts made for my vehicle. The paint job was flawless. I am extremely happy at this time. Thank you Lamettry's for giving me such a wonderful experience. I will definitely recommend you all!

If i could give 6 stars i would. Best service I’ve ever had. I’m 40yrs old and have used many auto body shops. This place just won a customer for life thanks to James Kacans. He was so knowledgeable and as a result I was able to save a ton of money. I offered to tip him in cash and he declined, i offered to buy him lunch and he declined. Where do you even find people like that? I asked what i could do and he said reviews are appreciated so here it is and i mean every word. Thank you.

Lemettry’s fulfilled my needs completely for a repair of a rear door on my Tesla. I had the estimate completed in 4/22, and had the repair done 10/22. They honored the original quote even though the expenses exceeded that quote. James Kacans was my rep at the New Brighton location. He was professional and listened to my concerns. I received texts with updates of what steps were taking place in the repair and painting of door. James contacted me by phone with further details as needed. I would definitely recommend this location and James Kacans if you ever need auto body work.

Great service. Amy at the front desk was friendly and the overall staff were great. Took a few days to get the parts delivered and another few days to get it fixed (was updated through text messages). Which I thought was a pretty good amount of time considering that weekend there was a huge snow storm. Overall I dropped my car off on Monday and was told it was all fixed the following week Tuesday. Attached are the before and after photos. I would recommend this location! Thanks LaMettry’s! 👍🏼