My experience was great they did a wonderful job with the work they did on my vehicle and had great communication with me as well as being treated very kindly
Would definitely recommend this place they are very trustworthy 😊
Everytime we bring our vehicles in, no matter what the problem is, the main mechanic works tirelessly as if he's putting together a puzzle at his kitchen table until he has solved the problem. They treat us like family, and keep our family on the road with confidence.
Only 4 stars because it is next to impossible to find the correct phone number... after googling and calling 4 different places thinking it was them, their affiliate in Elk River was able to schedule an apt. At the Big Lake location.
Staff is friendly and they know what they're doing, also their pricing is great!
I like the owner a lot and they are honest. Wait times to get in are long. I was hoping for the small town mechanic feel, didn't really get that in terms of engagement, but nothing really wrong either.
NOT great! Well...it was great when Jamie was filling in there (from the Elk River location..."Elk River Tire & Auto"). I had an appointment for tire mounting/balancing at Big Lake Automotive and showed up on time. I unloaded my tires/wheels and said I'd be back in a few hours to pick them up. I then received a phone call 5 minutes later saying the tire balancing machine had just malfunctioned (NOT their fault AT ALL!). I was then told they could still mount the tires, just not balance them. I said, "Great, go ahead and mount them...at least I can get the vehicle back on the ground!" (it was stuck on a lift in my shop, waiting for wheels/tires to go back on). I was then told they wouldn't be able to even mount the tires until, "sometime the following week". Huh??? I then asked about going to the Elk River location but was told they were booked out for a week! So...I texted Jamie (who normally works at the Elk River location) and, even though he was on vacation, he took the time to not only reply to me BUT to also call the Elk River location and ask if they could squeeze me in that very same day (I own a small dealership and am a repeat customer). Their response: "No problem, tell him to come right over and we'll take care of him!". So...I went there...and it was EXCELLENT! Kerry (at Elk River Tire and Auto) was AWESOME to deal with...friendly, professional and, most importantly, ACCOMMODATING...unlike the Big Lake Automotive location. Anyway, I won't be going back to BLA, again, but I WILL DEFINITELY be going back to Elk River Tire & Auto...and I will write another, positive review of their business. My feelings are that, if a business isn't willing to at least try to accommodate a repeat customer, when there is an issue they probably aren't the business for you!
I went in to have my a/c unit checked. They charged me over $250 just for diagnosis and adding Freon. The diagnosis alone was over $100. I complained, knew they only had 15-20 minutes on inspection and the reduced the price to just over $100 Be alert, don't just take it for granted they tell you the truth. Watch coupons, most time they are just leads to get you in there and then over sell you.
I have been going here for while now and have had nothing but great experiences with them. Always getting me in quickly for appointments as well as being quick and thorough in completing the work. I feel they are an honest shop and not trying to rip you off, which is my number 1 reason to continue coming here.
Overpriced and suggest work that isn't required. Wanted over $200 to diagnose a sound that could be done in less that 15 minutes. They wanted $1400 to do some repairs our normal mechanic did for $135. Will never go back there for anything.
Excellent service as usual. Bob is always very accommodating and on time and the shop does excellent work!. Been going there for almost 3 years now, and they are top notch!!!
Very good service. Thourough clean and professional. Theu did some extras like threw in air filter I already had for free. Very friendly and reasonable.
My first experience will be the last. I called in the afternoon on Monday and was told they could install an alternator around noon on Tuesday and it would take about 3 hours which is expected on this vehicle. They also confirmed on the call that the part was available. Did a night drop. At noon, they called and confirmed that the alternator was bad but said they wouldn't be able to get to it because they had other appointments. I expressed how they had promised that they could accommodate and I cancelled other appointments because of their promise. In the end, they did complete it by 3:00 p.m. as initially promised. When I got it back, the AC was no longer working (was working previously) and there was fluid dripping under the car. I called back the next morning and John said he would look at it. He called back three hours later and, after he introduced himself, said very rudely "I don't appreciate being called a liar" I was confused. He repeated it and said there was some sort of a coolant leak possibly and THEY had forgotten to hook up the AC electrical. Maybe a good place, but I'll not return after an extremely unpleasant experience. I went there because of the good reviews....live and learn.
I would just like to say that this place adds whatever the hell they can to their diagnostics test to make your wallet as empty as possible. I paid $65 for them to tell me my water pump, water hose, thermostat, ac and my axle shaft were all bad. Brought it to a family mechanic and the ball joint, the a/c, and the catalytic converter were the only things wrong. 2100 at big lake automotive and 850 at my private mechanic. Driving my car that now has nothing wrong with it, and have $1250 more in my wallet. What a joke.
Friendly, Honest people and always squeeze you in. Never any issues always let you know whats wrong with vehicle and if it needs to be worked on right away or can wait a bit. Highly recommend Big Lake Auto
Have a old 2001 grand am that needed a front end alignment after hitting a coyote no other shop wanted to do an alignment cause of age of car. but they did it. Car is fixed at a reasonable price. Nice freindly people to work with. Higley recommend. A+++
Since my first time coming here I haven't gone anywhere else! The service and prices are great, I feel appreciated everytime I come in. They always treat me like a high priority and get the job done quickly without trying to get you to purchase unnecessary things like other places I've been.
Very friendly and reasonable prices. I trust them. They do not recommend unneeded repairs. Often provide options on parts and let you know the difference and you decide if it is worth extra money. It is a pleasure doing business with them.
amazing customer service... on our way through town, hours from home & our destination , we had unexpected vehicle problems. after being turned away from another service station, we called & were helped right away, even though it was a Friday close to closing time, what was even better was the honesty of being told that we didn't need to replace the parts we thought, & the repair was less expensive than expected!! thank you so much!!!
Honest Shop. Good work, better people. Have brought my vehicle here numerous times, not a single problem. Will continue going here for all my vehicle maintenance.
Very friendly, efficient, and quick! I came in with a flat tire that needed to be patched with 4 kids in the car and they got me out of there in no time!
We've brought two of our three cars into Big Lake Auto and have not been disappointed. They're fair, honest and efficient. I would recommend them to anybody looking for a mechanic. I wish these guys nothing but the best and will continue to take our cars here when needed.
These guys got me in the day before a family vacation (over Christmas, no less) to have a rear caliper replaced. They were friendly, knowledgeable, and very accommodating - a truly superb experience.
I am 71 years old, and can honestly say I have never found an auto service as honest as Big Lake Automotive. I most recently was having problems with my oil pressure gauge in my 2008 GMC sierra. I was told elsewhere that the oil pump was bad due to the drastic fluctuation when I drove. My son recommend BLA to me. I went to them and they immediately found the problem and with nothing more than a oil change the problem was solved. Any other shop would have at least told me i would need a sending unit. For their honesty they have earned the business from me, my son, my wife and anyone I can recommend them too.
They earned my trust and respect. I just moved into the city of big lake and bought a brand new house. Little did I know I ran into those stupid small stick for pipes and electrics with my lawn mower and got a flat. The owner was reasonable and worked to get my tire done for a good price (better price then for a brand new tire). Great guys and professionals about what they do. I'll be going to them for more for what I need for my vehicles.
The service was friendly, helpful, and efficient. They even changed my oil without using a lift to avoid driving my car through mud. Thanks guys, I know that must have been inconvenient.
I needed brakes for my '05 Impala so I decided to give this place a try. I tell you these guys couldn't have been more helpful. They called around to get me the best price on parts and ended up with a great deal. They even gave me a warranty! If you saw my car you would know why I wouldn't put a lot of money into it. These guys made it worth it! I will go back for sure!
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