Jaymee got here quickly within 30 minutes! Within five minutes of being here, he solved our dilemma! Very kind and very quick!
Highly recommend Bob’s towing!
Had my car towed to the dealership via Roadside assistance. Driver Gabriel was very friendly and efficient in towing my vehicle. Would recommend Bob's towing 💯
These guys are the best! Jamie came out in a timely manner, quick, and professional. I have now used bobs 2x(?) for accidentally locking the keys in the vehicle! I highly recommend Bob’s Towing! 💯
I was stranded out in the country the other night with what I thought was a flat tire. I called another company and they said it would be over an hour. I called the next company on this list; Bobs Towing. He showed up really quickly. He informed me the tire was not flat but the system that displayed that it was flat had lost communication. He checked the air in all the tires & filled them. He was very kind and didn’t make me feel stupid for thinking I had a flat. I handed him my credit card and he said not to worry about it. I am grateful for his act of kindness. Hands down, would highly recommend Bob’s Towing & Recovery. Great service!
Great experience. From the time I submitted the request for service, the team was prompt with communicating ETA, etc. Josh (tow truck driver) was friendly and worked quickly to get my vehicle towed and dropped off at the repair shop. Thank you!
Would highly recommend Bob’s towing to my family and friends. The gentleman that came and towed my car was very respectful and knew his job very well. The prices were wonderful as well..
Alex towed our 45’ Prevost bus out of a rut in the grass where we happened to be camped (Fairgrounds ) . His professionalism and kindness gave us hope that he could do the job no one else wanted to do in our area. Sure enough after viewing the situation he figured exactly how & in a few minutes we were on our way. Kudos to you Alex for another job well done!
If I could give ZERO stars I would!!
I was towed by Bob’s Towing during Big Lake’s Spudfest, a time when half the city parks wherever they can. I take responsibility for parking in an apartment complex when I shouldn’t have. Thats not where the issue is.
Bob’s towed my vehicle and then demanded cash only when I tried to retrieve it “cash or you’re not getting it back.” Was that used as an excuse to demand untraceable payment? That alone is wildly unprofessional and violates state consumer laws.
Their recent response to my Attorney General complaint is full of lies, including the absurd claim that I threatened their business and used vulgar language in front of CHILDREN, children who, apparently, “missed fireworks” because their father (a towing employee/owner) was doing his literal job. Sorry your dad had to work? Welcome to adulthood!!….. Yes I admit I used not nice language (f bombs and flipping them off AFTER being flipped off by them) but no children were present!!
They’ve even falsely claimed the apartment complex wants to trespass me, though I’ve received no communication from the complex, no warning, and no documentation. Bob’s is trying to cover its tracks by exaggerating events and making it personal.
They also blocked my number because I called “11 times at 2 am”… but this business lists itself as being open 24 hours. After being blocked, the next morning around 10am I called from my mother’s phone, where I was lied to, verbally abused, and then that number was blocked as well. Shady as heck. If they did nothing wrong, why block numbers instead of elaborating?
This is a company that operates with zero transparency, handles upset customers with retaliation instead of resolution, and hides behind technicalities instead of doing the right thing.
Do not trust them with your vehicle, and if you’ve had a similar experience, I strongly encourage you to report them to the Minnesota Attorney General’s Office.
Edit: Bob’s responded below by claiming I “refuse to take accountability,” which is ironic since I literally acknowledged I shouldn’t have parked there in the first few lines of this review. I owned that part. But what I don’t accept is how I was treated after the tow: cash only demands, blocked numbers, verbal hostility, and false accusations to cover themselves publicly. Shady business run by a shady person. May God bless you David ;)
Sad day for the baby blue beast. Had a long way to go with bad tranny, no a/c and little patience to limp it back home 45 miles. Reasonably priced, good response time. Alex is solid. Thank you!
Stuck on the side of the road. This company kept increasing the time to arrival. After 30 I called them and they said it would be another 40 minutes, they were working with someone else. I asked them why they picked it up if they couldn’t pick up, and they hung up the phone and didn’t show. I’d recommend another service. Too bad I had to give them even one star.
Doug was great! Super nice guy and his communication was top notch. Had been sitting around for a few hours waiting for roadside assistance to line up a tow truck so decided to take matters into my own hands and found Bob’s Towing and Recovery. Doug was there in 30 minutes and got my nieces and I to our destination safely. Will definitely use Bob’s if I ever need another tow!
Doug was great! He was very helpful and friendly. I would highly recommend Bob's Towing & Recovery if you ever need a tow or help in the future. They were fast with their response and got us home safely! Thanks for the good experience at a difficult time.
5/5 - Excellent customer service and patient employee to work with cleaning out my vehicle before the insurance company coordinated a tow out of Bob's Towing to their "IAA" inspection service yard.
My husband's truck broke down and needed to be towed back to Big Lake and Bob's was super responsive in getting me a quote and with dispatching someone out there. Josh, the driver that came to tow my husband's truck, was very kind and professional! No one wants to be in that situation but Bob's Towing and Josh made it less painful!
Roadside assistance connected us with Brett at Bob's Towing. Due to the busyness of the area, he worked with us on the timing. Brett communicated well and was kind throughout the process. Thanks for a great experience in a not-so-great situation.
Doug from Monticello bobs just towed my 2022 Harley Street Glide. He did a fabulous job. Everything was great and timely. Again Doug was phenomenal!!!
Paul S. Brooklyn Park
I'm not sure this is the rt building but it's the same phone number so I had a tire blow out on county 14 and 191st st and Jamie came out and was amazing! He was quick and polite and I was on my way in 10 mins! Thank you so much and also the lady answering the phone was so sweet she made the event much smoother for me. I'll recommend yall always!
Bob's driver Danny decided to wait for his lunch and come to us and help right away. Thank you Danny and Bob's Towing for thinking of us first. And making sure the vehicle was towed properly even though it took a few minutes extra for hauling. Thank all who were involved in helping me out.
We use a lot of towing companies in our business and we gave Bob's a chance today and it was hands down one of the more crooked experiences I have ever dealt with. Charged us $120 because they had to wait for an hour for our driver to arrive to his truck so they could tow down the cargo. Without any notice they left after an hour, did not complete the work, but still were happy to charge to card we put on file with them to do the work. So now we are out their charge and had to line up a much more reputable towing company to actually do the job. I would highly recommend Peterson's towing and recovery they came through in the last minute and have earned all of our return business.
The MN Stare Highway Patrol contacted Bob’s for me when I went in the ditch in the middle of the highway on one of the coldest nights. I felt like Alex was an angel in disguise when he showed up. His response time was very quick. I thought I was going to be there for over an hour based on the conditions but it was only around 15 minutes. He was kind, made me feel safe and was understanding. He told me to stay in the car to stay warm. I truly appreciate everything he did to get me out and on my way. This “First Time Ditch Goer” (and hopefully last) would recommend Bob’s to anyone.
I was referred to them from my insurance co. They towed the truck and when they dropped it off they damaged the truck .I called them and was brushed off , then they told me I would get a call back, this was 3 weeks ago and cannot leave a message . Time to call a lawyer
Used towing through USAA. ETA said it would be about an hour. Driver (Jamie) was here in about 20 minutes. He had the vehicle hooked up faster than I’ve seen anywhere else (unfortunately I’ve had quite a few rows). Quick service, professional and polite.
I cannot express my gratitude. Bob’s Towing and Recovery was there when I needed them most. I was traveling alone when my tire went flat in the middle of a dangerous curve off I-10 just outside Weimer, Texas. I pulled over with not much median to buffer me, as I coordinated help but was terrified that I would be hit as traffic whizzed by at 80 mph. My insurance company said Dan’s towing, would be there in an hour and a half! I have to give a shout out to them because they were nice enough to refer me to Bob’s Towing who could be there much faster. I was shaken when I called Bob’s due to the precarious situation I was in. They were so kind and understanding and said they would have someone out in 10 minutes. The minute Zach arrived, he put me at ease. He stepped out of his truck with a warm smile on his face, reassuring me that I would be OK. I got in the truck and then he loaded my car up onto the trailer. His demeanor made me feel very protected and safe. He then drove me to a tire shop in Weimer and coordinated everything. He was an angel when I really needed help. I am beyond grateful to Bob’s towing - professional, helpful, courteous, kind, prompt and trustworthy.
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