Down River Body Works in
Allen Park (MI)

Horrible experience. Uncooperative. I asked for a quote and got a quote. I had my vehicle wait a week to get it in to get it fixed. When I got my vehicle back I did not have all of my repairs complete. The owner haggled me that I would not be compensated for the last remaining scratches or dents found on my vehicle that was already quoted and searched and found and written down but the owner questioned me and asked how many scratches is it going to take to fix the vehicle? I told him that it was not what I wanted and I need to fix my dent and all scratches and he said it was a lot of scratches and he's giving me a good price to fix my vehicle. He is telling me he doesn't want to complete his project of service on my vehicle that I paid for on time and in full. Once he got my money he did not want to help me out for the service that he did not finish. I have been delayed by this owner and complained to multiple times for this one service attempt. I do not recommend this place nor will I ever return.

Needed some bad damage repaired on the hood and front fender of my 2019 MKZ. They did a great job, reasonably priced, and they treat you like family. Very pleased with the work. You cant even tell there was ever an issue.

I wanna start this review by telling whoever may be reading .my review will be a two parter...one as a professional/consumer.. and even more important one from a friend.. As a consumer: I began my relationship with Doug,Leo and maryann about 4 years ago getting some work done to my mustang. What I loved about them is that they didn't try to use cheap parts just to make it easy on insurance. Don't let anyone steer u away from downriver auto body..they are THE ONLY shop around dedicated to ensuring you don't get knock off parts..They care about the quality of the part to begin with and then topped it off with an amazing paint job ?. No corners were cut. And where a lot of shops will leave tool marks while doing installation of new panels or parts. I ran into no issues everything was perfect. I must admit I almost felt ashamed of my mustang beforehand because after leaving the shop my car is never looked better. Another amazing thing is how they will work with you on breaking down the work that you need and doing what you can afford a piece at a time if necessary. Here I am 4 years later and I'm nearly complete and my car is going to look absolutely brand new,I can't even explain the excitement that I feel because I know exactly what I'm getting when I go to Doug. I have never looked up another company or called about a quote to any other place since meeting Doug. And to be honest whether it was $5 more or $100 more(which it won't be!!!) I wouldn't care because the fact of the matter is. Whether you're somebody who wants your car just to look decent because you're driving back and forth to work or you are a supercar guy that's out there at the shows with the amazing machine. This is the place for you.ive even recommended my mother and sister to get their cars done with him....the absolutely superb work speaks for itself...but the integrity of this shop is irreplaceable... Now for the personal/friend: Thank you for everything Doug .I love coming into ur shop man u guys are freaking amazing .n I've never trusted anyone for work as much as y'all...whether that be the pricing or the quality....and I'm honored to be given the friend treatment ..if there is anything u ever need help with ....gimme a holler w.e. it may be..u have a friend in me sir DO YOURSELF A FAVOR,FIND OUT FOR URSELF

This is the first time I took my car here. Doug did a great job! I was in a pretty good accident and he did a beautiful job fixing my car! You would never know I was even hit! He kept the price down because he knew I was paying partly out of pocket. He is an honest guy and I will definitely come back here if needed!!

Doug is the best person to go to if you get into an accident. This was my only experience having to go repair my car after a recent collision and I was recommended to go to Doug, he took the time to look at the best possible parts for my Chevy Impala and was able to locate the best and most affordable parts for my situation. He will work tirelessly to find you the best possible solution for whatever your problem may be. In my case, he was able to perform $2,500 worth of body work into $1,850 which left me extremely satisfied. Doug is an honest, hardworking mechanic, that is willing to help you. I’m very glad I contacted him before going through my insurance, he saved me a lot of money. I would gladly recommend anyone to visit Doug after an accident to see what he can do for you.

I won’t go anywhere else. Doug and his crew do the job right, every time. I never have to worry about quality or workmanship. They are straight shooters. Worth every penny.

Doug saved my life, literally saved my life. When my boyfriend crashed my car in September of 2024 I didn’t know what to do or where to turn. My initial mechanic told me he couldn’t even look at what I needed because I needed body work, this is where Doug comes in. Doug spoke to me over the phone and got my car towed to his shop for me to pay once work was completed. I had absolutely no money to fix anything at the time. Doug gave me an assessment and price point and held on to my car for MONTHS until I could support a payment plan. He had my car for 3 months before he saw a dime of money still trusting me and understanding my situation. Even still he allowed me to go a payment plan making $1000 payments a month. Doug worked his ass off for me and even got the price down over $400 what he originally quoted me. I have never met such an understanding and kind mechanic in my life. He was supportive throughout the entire process, even when I had to wait to make a payment after another life distribution. If I know abutting after this experience is that Doug is a man I can trust and rely on. Best mechanic/ car experience in my life. I am truly grateful for this man. -Rojet Morrow

Doug and his team are nothing short of incredible! Mary gets it done and DOES NOT MESS around! If it wasn’t for their hard work and dedication to helping me, I would never had made it through this mess. If you want a shop that will do it right, the first time, care about your situation and does excellent work . You can’t go anyway else. I am so very Grateful for Down River Body Works .

I take all my cars to Doug. He's always honest and caring about the work. My wife ripped the front end of our 2020 Chevy Suburban off. I was paying out of pocket and Doug went the extra mile to make sure he got the cost down for me and made it look brand new again for my wife's next mishap.

DBW did a fabulous job on our damaged 2013 Toyota Sienna. We had the quarter side panel collision damage and the hood repainted. It looks beautiful!! Doug, Mary and the crew take pride in their work and it shows the minute you walk in the door. Please stop in Downriver Body Works and experience the warm professional service.

This place has a great reputation and has been part of the downriver community for years! Very friendly and honest. Estimate was 1/2 the price of another collision shop. Significant damages were fixed flawlessly within the agreed timeframe. Absolutely no complaints. Highly recommend.

Great experience! Mary is always super helpful and kind! We have take a few of our vehicles here and they do not disappoint. Highly recommend Downriver Body Works

Let me tell you how awesome this place is!! My car was hit while parked, and the other parties insurance was non compliant. Refused to call me back several times and tried getting my insurance to pay for damages to my car. This went on for several weeks, but MARY at downriver body works fought tooth and nail to ensure i did not have to pay for the damages to my car. I did not expect them to help with the insurance side of things but Mary offered since day one to walk me through all of the insurance issues, and she sure stuck to her word. Thank you Mary and downriver body works! ?

This shop is Excellent and outstanding to say the least! My friend Brian reccomended this shop and I could Not be happier or More Satisfied! Doug and his Team of Professionals did an excellent, flawless, and Perfect job on my special edition 2004 FX4 Ford F150! I highly recommend this business! Sincerely, Commissioner Ron Merritt II MBA

I would strongly recommend Downriver Body Works due to their amazing work, affordability, outstanding professionalism, and over the top customer service!!! I was first given a quote of $7000 from somewhere else. A friend of mine recommended Downriver Body Works. I went there and Mary assured me that she would take care of me, and that the man giving me my first quote was trying to overcharge me. She found the parts needed for me right away. She got me a driver side door, a hood, A left front fender, and a side mirror, along with labor for $2000 ? Yes, $5000 cheaper than the first quote I received! The work was excellent, and I was very pleased! As soon as the parts came in, the job was done overnight! I really don't understand how anyone could go anywhere else ? I'm beyond grateful! Thank you Downriver Body Works!!!

AMAZING!! A BUSINESS OWNER FULL OF INTEGRITY ? I had to pay out of pocket (a financial hit ??‍♀️)to have my car fixed after an accident. After researching many bodywork businesses, I chose to work with Doug and his team. His reviews were impeccable and after meeting him I was sold. Not only did he go above and beyond to get me the best deal he could on parts. He was very sympathetic to my situation and did what he could to cut the cost for me. He has an incredible team and I always felt I was updated and a priority. Special thanks to Leo for working his magic on my Blazer. Special thanks to Mary for always showing me kindness. I will forever recommend Doug to anyone I know.

I have to say that besides the fact that my car looks fabulous I received the best costume service from Doug. He kept me in the loop with all of my cars progress. Thanks for the amazing service Doug don't ever change.

I'm very satisfied with the work Down River Body Works has provided. They stripped the paint down and did an amazing job. The price was fair and the service with Doug was great. I highly recommend this shop?to anyone looking for quality work on their vehicle.

AWESOME people to do business with. Doug is super nice professional and honest. I'm extremely happy with the work done on my vehicle. The communication was great as well, they even got my truck done way before expected. They don't price gouge and they make you feel your vehicle is just as important to them as it is to you. The whole crew went above and beyond for me. I will for ever recommend them!

Honest, professionals and amazing people. I gave my car for repair and I haven’t only received it back way earlier than the promised date, I paid less money than the initial estimate as well. No difference at all between the pre-damage and after-repair of my 2020 Toyota Camry. The level of customer service was stellar. I highly recommend Down River Body shop to anyone in need of Auto Repair. And I mean it!!!

Downriver Body Works is simply the best! I would not take any of my vehicles anywhere else. I have taken 2 of my vehicles in 3 separate times and had a wonderful experience each time. Doug is very friendly, professional and best of all, honest. Their prices are very fair and they will work with you as best they can. They will have your vehicle in and out very quickly as well!

Doug is the man!This man is a straight shooter and a stand up guy! My car was stuck in a Michigan flood. I was worried about my car and if it would run the same again. Doug told me that everything was going to fixed and if not better than before. When I picked up my car it looked brand new! Cleaner than when I bought it! When I drove it home I could believe how smooth it drove and the clean up job they did! I will forever be a customer of Downriver Body Works! Doug and his employees treat you like family and make you a priority!

If you need ANY job done, this is your place. I was blown away with the outstanding customer service I received from Doug and everyone at Downriver Body Works. They treated me like family on my first visit to the shop. They were beyond accommodating and strove to keep me pleased. Leo, they shop’s body man went above and beyond for me and did incredible work that 30 other local shops wouldn’t touch with a 10 foot pole. I’m so glad to have found this gem and will continue to give them my business for years and years to come. Fast, efficient and definitely out to please the customer, and all the while maintaining very fair and honest prices. You won’t be disappointed!

Brought my 2015 Chevy Cruze in to the have a bumper crack repaired and windshield replaced. They did a great job! I paid out of pocket instead of going through insurance and the price was very reasonable. Ask for Doug. He’s very friendly and honest and will take great care of you. He told me it would be about 3 days till my car would be ready and I had it back after earlier than expected. I will definitely be coming back for any other work I need done and will be referring my friends and family to him as well.

Doug and his team are family now.. I was referred by a friend and could not believe the impeccable service I was given. It was like the whole team had my file in there hand when i called and if they were busy in the middle of another transaction I had a call back before I put my phone in my pocket... top notch service great job Doug .. Mary your a superstar.. no lies no fibs. They tell you what it is and that works for me.. all this and my truck looked like it was fresh off the assembly line. If your looking for honest, fun and dependable people to handle your vehicle look no further. And that's the truth...

Well Down River Body Works Have been working on my family's cars for years. They have always done an amazing job on all of our vehicles. Just last year my car was damaged and needless to say i was an emotional wreck as i just came back in from Texas. Doug assured me everything was going to be OK even provided me transportation back and forth while my car was getting worked on. Doug and Mary and staff were absolutely amazing in all of this. My car looks immaculate. Looks as though nothing has ever happened. I am forever grateful for Doug and his amazing team...You guys are amazing thank you! I would definitely be bringing Down River Body Shop More Business.

I have taken my car to Downriver Body Works for almost 7 years! Its very hard to believe anyone had a bad experience. Doug, the owner, is the most honest and dedicated to making sure your vehicle is safe and to perfection. Mary is welcoming, polite and very straight forward. They let me know the extent of the damage to my vehicle and gave me an estimate BEFORE doing the work to make sure that my finances were available. I thought the little extras they did separate them from any other place. I never ever take my car anywhere else. I appreciate them very much. Whenever you walk in you are greeted with a smile and a welcome. Everyone is always working and you can tell its run like anywhere you'd want your vehicle. I would HIGHLY recommend them to ANYONE :)