Spike's Service LLC in
Mattawan (MI)

Got a flat on I-94 today and Spikes towing was able to help when others weren't. Local companies in the area said it was a 4 hour wait, where spikes towing was able to make it out in under 30 minutes. Thank you so much for the prompt, professional service! I'll recommend this company to all of my friends when they are stuck on the side of the road.

Jake and his crew do a great job at a very reasonable price.

Thanks for the quick tow. Highly recommended!

I’ll keep this as short and to the point so in essence. My wife’s car wouldn’t start and we initially had a mobile mechanic come out. His first thought was the starter was bad and it was replaced but didn’t fix the problem. Then found wire damage and tried to fix that nothing. Next we are referred to Spikes. They got our vehicle running which was great. After a day or two of getting it back it started smoking. I called back to let them know what was happening, and only asked if they could take a look at it since they were the last ones to touch our vehicle. Response in a nutshell was: that wasn’t because of me that was the mobile mechanics fault (without ever looking at the vehicle again) and the solution was to get in line and wait two weeks and get a diagnosis. If I knew there wouldn’t be any willingness to look at the work they did after the fact ( because apparently spikes work is perfectly flawless 100% of the time every time) I wouldn’t have EVERRRR had them do the work or take my money.

This was by far the worst experience I have ever had working with a car mechanic. I took my car in because I was having starting issues. He said it seemed like a battery issues and should be an easy fix, they took my car into the lot and didn’t give me any other information. I called a few hrs later to check on the status, and I got cussed out over the phone! It caught me very off guard so I went in to find out what was going on and I got cussed out in person over nonsense! I was just checking what was going on and he accused me of being rude and pushing my service before others. He then proceeded to tell me to get myself and car off his property. I couldn’t do so because my car was dead after he moved it in his lot. To be honest, it was pretty scary dealing with this person as a woman when he was talking so aggressively towards me. I don’t know why I wasn’t told they were too busy to take my car when I dropped. Never go there.

The owner of this business is kind and helpful. When I went there too clean up my car after an accident His shop and he and his guys, we're busy as all heck with a shop full of vehicles to repair. Apparently they do good work.

Fair pricing, excellent service, they have been very honest with what needs to be done and how long it will take. When they don't know something they are upfront, but I have found them to be knowledgeable and adaptable in figuring things out. Very thankful for their kind and excellent service.

I had the unpleasant need for Spike's services this morning. Jake took great care of everything. He was very nice and patient with me. I couldn't recommend this place more. It's always nice being able to rely on someone local with great service. Thanks guys!

If I could give six stars I would. These guys are thorough, honest, and fair. Have taken good care of my four different vehicles that I've brought to them over the two years I've lived in town. They go above and beyond. Most recently, I had a warranty issue on my vehicle recently that I told them I was taking to the dealership, but they diagnosed it anyway during my oil change and gave me further recommendations based on that. Can't recommend these guys enough!

I've been using these guys for years and they always do a great job. I just had them put some new tires on my work truck and the ride is great! Never pushy and they take care of their customers.

Highly recommend! Locked my keys in the car about 45min away from home and called Spikes as they came recommended from a family member and our AAA was not accommodating. Jake mentioned he could be out in the next 45min but made it in 20min before dark and when it started to get colder. Mentioned that he just got back from vacation, so was super impressed and appreciated him taking the time to come help this mom with severe mom brain out. Thanks for being willing after just getting home from a vacay with your family to get me back home safely to mine!

Definitely recommend. I was an over away from home & they were the only towing company that would help me! Was to my car in 20 minutes. Very friendly!!!

Very disappointed with my recent experience brought in my 2010 Subaru Outback for a diagnosis as it was over heating and leaking coolant first off they quoted me $600 and claimed the part was $200 I purchased a brand new radiator from maple hill Subaru for $130 anyways I payed them $60 to tell me my radiator was cracked so I brought the car back home pulled the radiator to find no crack nor any issues with it and replaced it with a brand new one thinking maybe they pressure tested it and could see something I couldn’t started the car it still over heated turns out it’s the water pump wouldn’t recommend. Update after leaving my review the owner calls me up to pick a fight and call me broke very professional.

Super disappointed. I got referred to this place as I heard good things. Our car overheated due to a missing hose clamp. I called to see if they could help and they just said no because they were closing to go to deer camp. I hunt too so I get that but they couldn’t help out a seemingly small problem and offered no solution - just a “sorry I’m going to deer camp.”

If you're looking for a small-town "honest", old style, car repair shop. Look no further! I was very pleased with the honesty that they displayed with my recent repairs on my Mazda 6 ( totaling over $1,000.00.). They explained to me what I needed and what I didn't very clearly. I will definitely be returning for future repairs.

We were on a tight time frame to have the front struts replaced on my truck before taking our camper up north. I spoke with Jake and he was able to squeeze me in and the cost was several hundred dollars less than other quotes I had received. They came in right at the initial quote and the truck rides great now. Highly recommend!

Tow truck ended up beating my ride home to my broke down truck which was nice but more importantly all 2 or 3 employees I spoke to (including the driver) spoke to me like they knew me rather than that customer support voice people put on. Highly recommend if you need towing in the area!

I can’t express enough how amazing these guys are! They’ve went above and beyond every single time I’ve called and have received services from them! A couple years ago my car caught on fire and it was extremely tragic and emotional.. well, Jake came right away to get the car out of my view, both Jake and Kyle make sure I have all the information and knowledge when dealing with vehicles because they have witnessed my anxiety first hand. Moral of the story, they’re amazing. Great men. Great family. Trustworthy. Forever thankful for them!

I had my truck at a local dealership, 3 times in Dec/Jan. Each time for something that didn't get fixed right the first time. Honestly, the only reason I went there to begin with was because it was supposed to be a warranty job. In the end, I brought it to Spikes because I needed it fixed once and for all. Not disappointed. Jake, Kyle & Todd are the most straight up honest & knowledgeable auto techs I've met in the last 40 years. I've taken my vehicles to them for the last 10(?) years and they'll continue to get my business for as long as I'm still driving.

Lost the driveshaft in my jeep late at night, Spikes was there in amazing time and even offered me a ride home. I would recommend their services to anyone. All around great family business! Thank you!

We had a tire blow on interstate 94 near exit 66. A man stopped to ask if we were ok and recommend Spikes Auto if we needed our tire fixed. Our tool to get the lug nuts off bent so we couldn’t get the tire off the van. I called Spikes and they came very quickly to tow our van back to the shop! The owner was so kind and professional! We still had over 3 hours before we would be home. He could have charged us whatever he wanted and we would have had to pay it to get back on the road. He was EXTREMELY reasonable and even generous!! We were back on the road in no time. Great experience and I would recommend them to everyone!!!

Spikes Service were life savers!! I went through nothing but chaos for days getting Brand new tires and tie rods from somewhere else. . So a day later after everything is "fixed" I got a flat tire and so I pulled into Spikes. I told him it was a brand new tire yesterday and I was emotional having a baby in my car, just spent all the money to fix stuff that someone put no care into. So he had my car jacked up within 3 minutes and a spare tire on for me because I did not have one. These 2 gentlemen dropped what they were doing without question to help me out and then told me to keep the tire they gave me and not worry about payment. I was so thankful for the generosity here and willingness to help! I will without a doubt be returning here for any auto needs!

Jake of Spike's Service is very customer service oriented! They were to us, broke down on the highway, in 10 minutes, YES TEN MINUTES!!! After waiting almost 3 hours for "another service" to arrive. He was amazing! He was happy to take me to the closest restroom. I was so grateful. Then he took us to rent a car, which is where we were going to leave the broken down there. He suggested it just go back to Spike's so we didn't have to worry about it too much. This service DESERVES all insurance contracts as they are the most prompt, friendly, customer service oriented Service I have come across! Who's truck engine blows up and said person is walking around smiling? This one...due to Jake and his care.

At spikes they are old school believe in honesty and hard work for the customer. I don't trust anyone else to work on my cars. I know they won't lie or take advantage of me. Their prices are very good and fair ?. Wouldn't have it any other way. Spikes auto is amazing...

I would give this place 0 stars if i could. I went in and asked if i could have a set of tires put on my truck and i was told it would be about a week cause they are too busy making $90 per hr to d--- around with some tires absolutely horrible service and will never return. They sure made a great first impression on what could have been a long time local customer. Update on response. I am a different customer then the one he is talking about in the response to this review. I had no appointment i just walked in to see if they would put a set of tires on they never even looked at my truck and my ball joints were just replaced which was the reason i wanted my new tires put on. STOP TRYING TO COVER FOR YOU BAD AND RUDE SERVICE..

Generally they do decent work, but tend to pick and choose on what work they want from customers. Spike's seem to lean towards the money making repairs. I have had work done there on different occasions and different vehicles, I spent well over $1500.00 in repairs in all. I was satisfied with their work but questioned the high prices. The final time I dealt with them, my car stalled on I94. They did show up with the wrecker in a timely fashion, but charged me $268.00 for a tow and a car battery. The original problem was never fixed. When I called them back later to tell them the problem is still persisting but that I think I could make it home they said "ok, let us know." I limped the car back home called them and told them I would try a few things to fix it myself first (to save some money) and they said, "ok." When I talk to them again and tried to explain what the engine was doing and told them of the tune up I did to the car, they turned me away. The lack of customer service over the phone and being treated as if I were completely incapable of doing minor repairs to my own vehicle has definitely lost my buisness. I feel gouged in my wallet by a local buisness. I would recommend other repair shops.

If I could give a negative star I would. I called Spike's on Memorial weekend (Saturday) around 4:00 pm. My tire had come off while driving. They were the first company I called. I always try to give my business to small local companies. Their first question was did I know where I wanted to take my car. I said I did not. Instead of saying we can help you, they said I should call someone in Paw Paw, which I did. As I was searching for a place to take my car a friend suggested them. I called them back and they said I should have been picked up by now (hour after first call). I asked if they do the work that needed to be done I my car. The guy said yes but it would be a week and half before they could work on it. I said ok, can you come pick me up? He said it would be over an hour because he just sat down to dinner.......I proceeded to say obviously you do not want my business. They are lucky that business is so good that they can turn away business. They turned away repair of $1000 and towing fee. So do not waste your time calling them, their 24 hours service is when it is convenient for them only.