What clients say about Reinert and Bender in Frankenmuth (MI)
Electrical issues with my truck, needed a flatbed to get the truck from my house to dealership. Josh was great, wanted to take the time to assure nothing was damaged during the loading of my truck, and even waited for me to complete paperwork at the dealership to give me a ride to work a few miles away. And half the price I was quoted by a competitor! Thank you!
Every time you call this place you get a guy who mumbles so you can’t understand him and then he gets irritated by everything you ask. If you don’t like your job get a new one.
This company is a rip off. I got stuck, the 1st driver backed himself in a ditch. He called for another tow to pull him out not me, but they charged me for both trucks. $220. I'm taking them to small claims court for a refund. I should've never been charged for 2 trucks. I can't help the 1st driver can't drive. If you get in a rut don't call them
I want to thank you for being quick and helping my granddaughter and I to get to Mike young yesterday and try and get my truck fixed. Quick prompt and courteous tysvm.
Josh was super cool had my hot rod loose its brakes during autofest Josh took very good care towing it was very carefull and conscious on what he was doing
Highly recommend
I work in Frankenmuth and left my van with this shop when I heard loud clunking noise in the van's front end. My friend knows the owner and recommended this shop to me, unfortunately. I left an envelope with my keys in their drop box an wrote "supension? CV joint?" After two days they called and said they couldn't find anything wrong even after placing it on the hoist. They charged me $60. After I drove it home, the van made the same noise. The next day my regular mechanic found the blown CV joint and grease splattered all over. When I went back to complain, they argued with me and blamed me for "misunderstanding". The manager did call me back to the shop to reimburse, but then informed me he would fire the man who handled the inspection. I don't know if this was intended to make me feel responsible? They still insisted the blown CV joint must not have been evident until I returned home, which is nonsense. Thus was not a good experience, though they did the right thing by reimbursing me.
Fantastic towing service! I was stranded on the other side of Lansing and they worked it out with AAA so they could come and pick up me and my Tahoe. 4 or 5 other towing services declined and AAA said I was my own. I called R&B direct and Jim closed shop and drove over from Muth and rescued me. It was late January and boy was I glad when Jim showed up about 9pm with those flashing lights. My alternator had died on my way back from Indiana. I drove as far as I could and I just made it to within 100 miles from home so AAA would cover it. At 94miles from Muth my battery was drained and my lights turned off at the Pottersville exit on I-69. I texted a pic of my AAA card to R&B while sitting in my dead Tahoe and they worked it out to get paid direct from AAA. I made it home about midnight safe and sound. I can't recommend R&B highly enough!!!
Mike Bender is completely unprofessional!!! Nothing but contradictory information regarding insurance procedures. Refused to put my appointment date in writing & was extremely argumentative.
Take your automotive needs elsewhere, Mike Bender clearly does not want businesses.
By the way MIKE BENDER, nice try on trying to close out my claim with Progressive. I am in control of my truck & insurance needs,, not you.😄
The gentleman that came to help me get my keys out of my truck came very promptly during a mini ice storm. He was very nice and professional. I highly recommend them!
Had a flat tire and they came out to put spare on, but Dennis didn’t know to remove the spacer. Had to call another towing service and they were able to put the spare on in under 3 minutes. Call someone else if you need tire services.
I had a very poor experience with the towing services. They left our car unlocked outside of a closed auto shop during the weekend. We stopped by later that day to make sure it was delivered to the right spot, and noticed then the doors were unlocked. When we called that Monday to discuss the situation the response we received was very rude and accusatory, not what I would expect from a professional business. It turns out they not only left the car unlocked but the keys were left in it as well. We will be avoiding this company in the future.
We drove to Frankenmuth from Eastern Ontario. Car started making rubbing sounds (wheel bearing).
Mechanic was super friendly and got us out of a complete jam. Drove us to the water park and picked us back up.
We were in and out in a few hours.
Thank you, thank you, thank you!!
They have been the best ! I believe being on a fire department working with them they are one of the best! Yes I could have gone to the big box but does Dennis Andy And Mike know your name. My Jeep has been to S and Bierline. Nother great one.
great towing company. They arrived within half hour of call and drove us all the way home to Livonia from Birch Run!! Then dropped our vehicle off at the dealership. The driver (Jim) couldn't have been nice. Made a bad situation not so bad. Thank you Jim. It was very nice meeting you.
Mary & Russell D'Angelo
WARNING TO TOURISTS AND AAA MEMBERS. THIS BUSINESS WILL SCREW YOU OVER. THIS IS AN UNTRUSTWORTHY AUTO SHOP. THE FRANKENMUTH POLICE WILL ATTEMPT TO IMPOUND YOUR CAR HERE EVEN IF YOU HAVE INSURANCE BY DECEIVING YOU. DO NOT UNDER ANY CIRCUMSTANCES LET A FRANKENMUTH POLICE OFFICER CALL A TOW TRUCK FOR YOU, ESPECIALLY IF YOU HAVE INSURANCE THAT COVERS IT. THEY ARE NOT TRYING TO BE HELPFUL, THEY ARE TRYING TO IMPOUND YOUR CAR AND SCAM YOU.
The Frankenmuth Police Department and Reinert & Bender left me and my girlfriend STRANDED in Frankenmuth, 2 hours away from where we lived. We were mislead by the police and scammed by this reprehensible business, and it's owner treated us very disrespectfully.
Me and my girlfriend got in an accident when we drove up here recently. It was snowing outside, the roads slippery, and we hit a pole. I have never dealt with an accident on my own before, let alone one two hours away from my home. The car could not be driven, so we had to figure out what to do. It was cold and snowing outside.
When a police officer arrived, he seemed helpful and caring. But what he was actually doing was misleading us. He recommended this establishment and offered to give us a ride to a nearby hotel where it was warm so we could figure out what to do. I told him I have AAA insurance and was going to call them. He offered to get the car towed to this shop, as it was "just down the street."
I was naive and trusted him, and he handed me a business card for the shop and that card said AAA on it. Good, I thought, this will work with our insurance. When he dropped us off, he said "oh yeah, probably should give me your keys too," as if this was standard procedure. Once again, I have never done this before, so I foolishly gave him my keys.
What I did not know is I was just consenting to have my car impounded at the shop. Reinert & Bender would then charge me $300 for the service of towing my car a few blocks down the street, and would accept CASH PAYMENT IN PERSON ONLY.
When my insurance, AAA, contacted them to attempt to get them to release the car, they REFUSED. They were powerless to do anything about it because I did not personally call in the tow, the police did. To make matters worse, my insurance failed to contact me and tell me this was happening. And admittedly, in my lack of experience in dealing with this I did not call the auto shop and ask them what was up. It had been suggested to me by this police officer that the car would be waiting there for me when I called in a tow truck through my insurance.
But when the tow arrived to take both my car and us back to a shop near my house in Woodhaven, we discovered that the car was locked up. This was at 10pm, the bad weather condition being part of the reason why it took so long. The owner demanded the only way he would release the car was if we paid him $300 IN CASH IMMEDIATELY. He refused to accept a debit card, and refused to wait for me to find an ATM to withdraw the money. I was shocked and confused. Why won't he accept my insurance or a card?
He was condescending and even mocking in his attitude towards us. The police arrived to this scene and were not helpful at all, instead telling me "that's just the way it is."
The tow truck was not able to take us home either, because the car could not be retried and thus he would not be paid. So we were left stranded in Frankenmuth. This was at 11pm. Thank God her dad was available to come and get us.
When we got home and called Reinert & Bender the next day, the owner still DEMANDED that we pay $300 in cash on Monday. No exceptions or cooperation. We were left with no other option than to drive over 100 miles to get up there Monday morning to release the car.
I deeply resent how this business treated us. I think their relationship with the police is slimy, because it's obvious this police officer was just getting some easy business for this auto shop by taking advantage of naive tourists. I will be informing everyone I know of this corrupt practice and have filed a complaint with AAA. I learned my lesson.
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