Very rude people, unprofessional and poor customer service. They kept adding unnecessary dramas so that my car would be delayed for few weeks in order to charge me over $1k.
When I called, I was talking to a person and not a recording! I was stranded at 10:30pm on a Saturday night in East GR, Bill came out so fast, was so professional and had me on my way in no time at all. They truly went above and beyond for me! This is a top notch company.
Vehicle was impounded on Friday, office wasn’t open until Tuesday. Instead of someone meeting me to pick up my vehicle after I attempted several times, as they would at Tim’s towing or another tow company, they charged me for the full weekend and holiday. Once arriving and trying to get my vehicle out, they proceeded to tell me I needed my registration card which was obviously located in the truck. The lady said she “looked in the glove box” and couldn’t find it. Later to find out that’s exactly where it was after we got the truck back after needing to have a sheriff come prove it was registered to me. I also had paperwork already from the sheriff department that states I am the registered owner. They would have been able to charge me more and possibly possess my vehicle simply because their employee didn’t do their job properly and lied. They ALSO took stuff out of the truck such as our charging cable. I highly recommend to anyone, out of common courtesy and decency, never use this tow company. They should be out of business with the kind of people that run it.
I recently had a highly disappointing experience with Hudsonville towing . I was shocked and appalled by the racist behavior displayed by the owner of the facility . Not only was I subjected to discriminatory remarks, but the lack of professionalism and respect shown was completely unacceptable.
He owner even took it as far as coming from behind the counter / glass, to less than a foot away from me . All i wanted to do was pick up a vehicle and go home. But instead the authorities were called and just as i expected , he changed his whole attitude .
As a tow driver doing my job , I expected to be treated with dignity and courtesy, but instead, I encountered hostility. This kind of behavior has no place in any business, and I feel compelled to share this experience so others can make an informed decision.
I hope this company takes immediate action to address these issues and ensure that all customers are treated with fairness and respect, regardless of race. The police made him pull out the vehicle i originally went to pick up free of charge because they knew he was wrong
Awesome crew, honest and transparent. Moved repair facilities recently and had my toolboxes towed half an hour away. They made it to new shop in great time, unloaded with care and priced fairly considering how complex and tedious they can be to transport. Appreciate the work and will be keeping their number for future work. Thanks
Recently got stranded along the highway and just wanted to send a shot out to Hudonsville Towing. They were responsive, engaged, and professional throughout the entire ordeal. What could have been stressful turned into a smooth experience. If you are stranded or need a tow, I really cannot recommend this company enough. On top of everything, they even dropped an invoice in the mail so that I can bill my car insurance for the claim. Thank you Hudsonville Towing for your amazing customer service and also your kindness when it was needed the most.
Shout out to the tow truck driver for rescuing me last night! He was there within 15 mins and gave me a ride home after my engine was over heating. Also helped me out by looking under the hood to find a possible problem. Very helpful.
My Moped was stolen at Butterworth hospital and found right by their lot. It was impounded and I still had to pay 1000.00 to get it back. The lady working the desk.. well let me say as a veteran the enemy was more friendly than her. I would even go back for her if she was shot in the field. Not a fake review, this happened 9-14-21. I still have the paperwork. You can't deny the truth of the lady at the front desk. Still can't deny. To the public very unfriendly and it's veterans. I stand by my comment. I received better treatment from the enemy in Desert Storm.
Our 1st snowstorm and I'm stuck in a snow filled driveway. Hudsonville Towing to the rescue within 30 min! Well cared for and prompt service. Thankyou very much Bill for braving the storm. Good to be home
Great place. Was a very good experience for my wife with their tow truck driver and getting the info she needed to send me on my way there later in the day.
Michelle was super fantastic! A very helpful person who knows her job but has that charm of customer service to make sure you have a good experience when dealing with your wrecked vehicle.
10/10 would recommend to anybody purely based off how easy it was to do what I needed to do but above all a person who cares about your experience and the knowledge of her job.
THANK YOU Hudsonville towing for coming to the rescue. Your timeliness was so appreciated. My daughter broke down and I called and you were there within the hour to get her vehicle and bring it to the service location we needed. You’re very kind on the phone and we appreciate your excellent care and service.
Very unprofessional company! The guy that answered the phone was very rude and unprofessional! I do not recommend to anyone! If I could give 0 stars I would. My daughter's car was vandalized & it was in the middle of the night. He was very rude. I called Grand Valley towing and they were very professional. They got the job done fast. Grand Valley towing is who I would call in the middle of the night!
They were there in 30 minutes for my wife that was stranded on the side of a busy highway. Got everything taken care of really quick. Sent me a photo text showing the car was delivered. This is my new go to for towing.
Very rude staff. Asked to speak to a manger and was refused. The lady at the front desk refused to tell me her name. I had to call the sheriff to get any of my questions answered. Do not recommend.
I was so surprised and applauded by the attitude of the front desk lady. Very unnecessary
Vehicle impounded, rightfully so but that's not the problem I had with this company. Was told the Vehicle was drivable before the towing & storage fees were paid In Full. Not the case! They locked us out of the business Before it was officially Closed. CallHacontactBad business
The girl who works the front desk, not only tried to hold me responsible for a bill that was not mine. (FRAUD) She was the most rude, disgusting person I have ever dealt with. Especially, when going through an extremely traumatic event. I was told this company was also on the Attorney General's list for over charging for towing during a large accident in GR a couple years ago. The Attorney General was contacted in regards to the stunts they tried to pull on me as I was directed to do by not only the police, but a reputable and local lawyer.
If I could give this place a zero I would. The lady working at the front desk was one of the rudest people I have ever encountered. Terrible customer service from beginning to end. She did not even greet us when we came in and also provided us with the wrong information over the phone. DO NOT RECOMMEND ! WORST TOWING COMPANY EVER !
The women they have answering the phone is very unfriendly, rude and hard to communicate with. Shouldn't the person representing the face of this company be respectful to potential customers at least??? VERY off-putting. Extremely over priced as well. Not worth the headaches.
The lady in the office is rude and un-professional both on the phone and in person. My total bill was higher than the itemized bill I received. Not sure what kind of scam they are running but do yourself a favor and avoid this place!
I came to get my belongings out of my vehicle at 4:30pm Friday. The man was very rude telling me it’s the end of the day and I should have came sooner he didn’t specify anything to me on where to go to get to my car. He yelled at me to stay back and once I pulled out my phone to record how he was jumping in peoples cars and slamming doors to get to mine he lost his attitude a little bit still bad vibes I would NEVER recommend this place to anyone.
Very rude and unprofessional. Called to get my car towed and they told me they only respond to emergencies..I then said “is this not an emergency?” He said they only respond to police and “emergencies” and that I should use google search to find someone else. Kindly asked him to refer me to someone else and kept insisting to keep using google. If google had a no star rating I’d click that, they’re lucky to receive one star.
They charged a fee of $40 for storage for a car that was impounded Saturday and charged a fee for Friday saying they got the call at 11:23pm and if the car is on their lot anytime on a day they can be charged. I brought up the fact that the car wasn’t towed away until after midnight so the car wasn’t stored on their lot for Friday. The person on the phone responded he doesn’t make the rules. This company is scamming people pay close attention to what they are charging for because they will take advantage of you. Not an honest company.
We called to ask for a tow right as a worker was going home (he must’ve answered on his cell) he said he would turn right around and be there in 20 minutes, got there in 10. Such a sweet guy! Very helpful and not judge-mental or rude at all.
Excellent and fast service. I read the reviews and maybe they don't let rude guy answer the phone anymore, because they were very professional! :D My son went hard into a deep ditch and Nick was there in 20 minutes and extremely calm and helpful. He went above and beyond expected, making sure it was set to drive after he pulled it out and looking out for everyone's safety along the busy road. Highly recommend!
Got into a bit of a fender bender on Friday. Nick was the tow truck driver. Instead of loading up the truck and charging for a tow all to Comstock Park, was able to get the fender away from the drivers side front tire. I was able to drive home. Big thanks for exceptional customer service in friendly manner. Would definitely use again if needed.
They came and changed a flat tire for me in a raging snowstorm, told me it would be over an hour due to being super busy, I was in a parking lot so was safe and sound waiting and then they showed up in under 30 minutes. Great service and super nice, would use again! Thank you!
The man who came was okay, but the man who answered the phone was rude. When I asked him to repeat something because I did not hear it the first time, he spoke very slowly, one syllable at a time like I was an idiot. Very unprofessional and off-putting.
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