Installed the remote start i bought. Only issue is now I can't access my OBD2 connector. It's gone. Scheduled a follow up appointment. Was given a time. Checked in. With the replacement part in hand. Was told you have to leave the vehicle because we wont be able to get to it for SEVERAL HOURS. Why schedule an appointment. This is not customer service.
Excellent service all around. Needed a new battery installed in my 2016 Kia sorrento and they were out to my house in no time and installed a new battery after solving a couple problems in removing the old one…Highly recommend Troy Auto.
Ive been taking my vehicles here for about 10 years, the mechanics are honest and the whole staff is always very helpful. Their prices are fair but as a single woman with a long commute to and from work, I dont mind paying a little more with them instead of finding the cheapest place because I trust my vehicle with them and it gives me the reassurance I need to drive a safe car. I’ve referred them to several people and they have all had the same experience. Thanks for everything!!
Unfortunately, Troy auto care is subscribed to AAA‘s roadside service program. AAA sends out a dispatch they are the first ones to pick up the call and the last ones to be able to provide the service. They take calls that they cannot fulfill and create lies to tell AAA that they were unable to fulfill it due to the customer rather than their own negligence. They call with problems and can’t find solutions. As the experts, I don’t know why they’re asking me how they could tow a car and a certain way.They are by far the worst towing company I’ve had the displeasure of working with.
Very helpful and timely! Derek Clark was very personable, polite, and went above and beyond to resolve my issue. 10/10 would lock my keys in the car again.
I requested battery service through AAA this evening and I was blown away by Troy Auto Care. The technician Derek was incredibly prompt and friendly as well as diligent in assuring my car was good to start. To top it off, I received a follow-up call from Cynthia to assure my experience was satisfactory. Her genuine warmth and care was definitely felt on the other side of the phone. Bravo!
Needed my flat tire switched out for the spare. Service was quick and efficient! Derek was friendly and showed me exactly what was wrong with my tire. Great experience
Somehow locked keys in the car. Troy Auto gave great communication about expected arrival times. Cameron showed up within a reasonable time and saved the day. He was super friendly and unlocked the door fast. If you need this type of service, recommend you give Troy Auto a call.
Love these guys! Last summer they fixed a water pump, came in under estimate and car has been working great! Helped me again this week with my jeep. Friendly, knowledgeable, I will keep coming back :)
I had called AAA they sent out Anthony concerning my battery was dead. Anthony was very courteous, polite, and informative on how to keep my battery charged. So again I would like to thank Anthony. You don't find that too much in businesses anymore. Keep up the good work
AAA arranged for me to have Troy Auto Care pick up and tow my disabled vehicle this morning. The tow truck driver, Patrick, was amazing. When he called to confirm the location of the car and realized I would have to walk to that location with the car keys, he offered to swing by and pick them up so that I didn't have to go out in the cold. He made the process so much less stressful! Thank you Patrick with Troy Auto Care!
Use my AAA app to get a jump. The tech that came out his name is Dan a young guy first looked at my battery and started telling me how it wouldn’t work because it’s swollen and it has corrosion and all this other stuff and I told him well if you don’t wanna jump it you don’t have to thank you so much for your services but it’s cold outside and I need to get back in the house. He’s like well I’m gonna jump it and I said OK well, thank you. Jump the car it ran great. He takes his jumper cables off put it in the truck comes back with a can and says oh I’m gonna clean the corrosion off and I told him not too he still done it and my car turned off and would not start again. He left oil all over the battery and then lied to his dispatcher and said the car wouldn’t stay on with out his jumper box. He is not a good tech and hope he never responds to anyone!! If so record him!!
Then the dispatch lady decided to tell me oh he’s been working here for over 20 years. He knows what he’s doing. No, he don’t he knows how to call you guys and tell you guys a lie, and you believe him!!
Troy Auto is one of the best car repair shops in the Metro Detroit area. They are thorough and you do not have to worry about having work done that isn't necessary. They are the most honest repair shop I have ever dealt with and the staff and mechanics are the best!
Tiana was extremely helpful after I locked my keys in my car. She was there in 5 minutes and had the car unlocked in 30 seconds. I couldn’t believe how quick the response time was. Great service!
My Sylvia (car) wouldn’t start this morning in 17° weather she wasn’t having it, so I called AAA and they sent out Troy Auto Care and my service man’s name is Troy. He was here in less than 10 minutes. He got me started in no time at all, very pleasant man and he was very informative. Thank you Troy Auto Care and thank you Troy.
AAA called in Anthony, from Troy Auto Care, to give me a tow and I couldn’t have been happier. He was kind, courteous & knowledgeable. I felt safe and taken care of. My family will definitely use Troy Auto Care on it’s own in the future.
It's hard to find a trustworthy mechanic. I've over paid for faulty work in the past. This place does the job right the first time, and they will give you a fair price. The staff was excellent, Griffin exceeded expectations! I appreciate the piece of mind he provided!
5 star service! I dropped my car off for an 8 am appointment for some electrical issues .they called to confirm what I needed done to my car and they were done by 10am! Friendly and thorough service. My car drove so much better and for an incredible price. Will definitely be taking my car here for any issues and oil changes from now on. Thank you!
We've been taking our cars here for over three years now. The service has been consistently excellent whether for an oil change, brakes or more extensive service. The staff is courteous and professional and a pleasure to do business with. We wouldn't think of going anywhere else.
Derek at Troy Auto Care went above and beyond when my car's engine blew out. He pushed it from the side of the road all the way to my apartment complex, showing exceptional dedication and customer service. His prompt response to my call saved me a lot of hassle and stress and eased the worries that my family had. I highly recommend Troy Auto Care and commend Derek for his outstanding service!
Used their towing service through AAA, the tow driver misdelivered the vehicle to a different address, after some calles the tow driver dropped the vehicle off at the gas pump (took an hour which should have took 15 mins). We asked if he could drop it off NEAR the garage and not IN the garage, told us "no, we are bad people" and drove off. He seemed like he was in a hurry and upset for not doing the job right the first time. Thank you, for letting us push the vehicle to the garage. Dispatch helped us and in additon great customer service, tow truck driver (i was informed was a trainee) definitely needs a snickers bar. Update: customer service/ dispatcher followed up with me and she smoothed things over. Used their towing service in the past with no issues, one time incident.
It is difficult to find an honest and great car repair facility these days…but I have!!! With three cars, driven by two who do not understand the term “oil change” or maintenance, this place is a life saver! Great work, done timely for a fair price. Strongly recommend Troy Auto. No I have no connections with them, just posting to support a well run business.
So my car got messed up in the rain last night and I had to get it towed. I had the pleasure of being picked up by Griffin. He has got to be one of the nicest tow truck guys u have ever experienced. He was early!!!! Like 30 mins earlier than he said he would be. Then he was nothing but gracious and light hearted. Great convo. Was not creepy at all. Always smiling. He explained what was going on with my car to the men at auto shop because the way i was explaining it was not the best. He's a manager so he had to take a few calls/talk to some of his employees and even the way he spoke to them was encouraging and helpful. I really hope he has a beautiful life. Thank you. Thank you Griffin!!
I was driving in from out of town when I noticed a burning rubber smell coming from my car. It was the only auto shop willing to fit me in the next morning. The staff was friendly and accommodating. The mechanic gave it a full inspection. He didn’t find anything broken and said I could have kicked something up on the exhaust due to the construction. I drove 3 hours home the next day with peace of mind that my car was running safe.
These men are literal angels on earth. My car started making a horrible noise on a Friday afternoon. I immediately took it to the Volkswagen dealership and although they had the parts in stock, they told me they couldn’t do the work until Monday. I found out about Troy Auto Care through a family friend, called them, and was assured they could do the work if I could bring the parts. I got there at 4:30 on a Friday afternoon and left with a fixed car at 5:45. The service was fantastic, the waiting room was clean and had nicely organized games and coloring books for my two kids, and the people could not have been nicer. I feel a lucky I found them and they took such good care of me!
Scheduled an appointment to get my heater core checked as it was brought to my attention by the dealership. The guy (forgot his name) checked it out and said there was no issue, the best part, he didn’t even charge me. Such a great service! Will definitely keep this shop in mind when I need something done.
I scheduled online an emergency roadside assistance through my insurance company “AAA” to have my car towed from my home to an auto-shop, filled out the needed information and submit the form. The towing company they have used was Troy Auto Care, a timer on the webpage was displaying the elapse time until the tow truck will show up to my address and believe it or not, the driver Travis showed up with his truck in that time frame up to the seconds. I was very pleased and impressed by the promptness and the professionalism in which they responded to the whole situation. I would recommend their service to anyone in need.
1270B Rankin St, Troy, MI
1270 Rankin St b, Troy, MI
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