This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent reviews, Muffler Man Auto Service in Troy, MI scores 94/100. Sentiment is very positive: customers praise fast same-day turnarounds, clear explanations, honest diagnostics, fair pricing versus dealerships, and quality custom exhaust work. Staff are seen as professional and accommodating. Themes: short wait times, good value, dependable fixes. Complaints are few but cite high install quotes ($400-$450), one poor-sounding resonator swap, occasional weld concerns, and a pushy or condescending tone. This is a repair shop, not a parts yard, so inventory/yard organization insights are limited.
What clients say about Muffler Man Auto Service in Troy (MI)
Sam , the Muffler man, has become my Go To for all of my car repairs. I have 3 cars, all with more than 100k miles. Every part and system has failed even engine replacement. Best service, timely, and expert.
Sam has earned my trust and business.
We originally brought a car in for an exhaust leak. After diagnosing the issue, Sam told us the flex pipe needed to be replaced. After we were quoted a price, we told him we would like to wait until after tax season to fix it, he offered a discount to us to help us out.
A few days after picking up the car, it was sluggish and whistled during acceleration. It eventually started misfiring and threw a code.
I didn't think it was related to the exhaust fix, so I changed the spark plugs and coil packs to see if it would solve the issue.
This fixed the misfire, but didn't solve the whistle or acceleration issues, so we took it to another shop to see if it was an engine issue.
They told us there was a leak where the new flex pipe was installed, but then also said that the entire exhaust system from the manifold back needed to be replaced.
Before agreeing to any work, I called Sam back and explained the situation. He was very understanding and told us to refuse service and to bring it back to him for diagnosis. He voiced that mistakes can happen and that they would repair it, free of charge, if it was related to something they worked on.
After looking at it, he found metal shavings that had clogged the catalytic converter. Whether this was from the original part being damaged or from the installation of the new part doesn't matter to me because Sam was honest with me.
He honored his word and replaced the converter for us, free of charge.
It's been over a week and we haven't had any issues with the car anymore.
It's hard to find a shop that is willing to admit that mistakes can happen. It's even harder to find one that will own up to it and fix the mistake.
For that simple reason, I will be returning to Sam and his shop for any addition repairs that I or my family might need in the future.
Thanks for being trustworthy Sam!
Honest and gave a fair price.
Call and asked for a price. A gentleman named Sam Immediately gave a fair price for repair on my exhaust. Then i brought it in for him to look at. He kept fair pricing after looking at it, and it was done properly, and was completed fast.
Been coming to Sam and the guys at Muffler Man for over a decade now. They’ve always been fair, fast, honest and taken care of me and my vehicles for a great price and timely fashion. Appreciate you Sam!
Had an awesome experience at this shop had to install an exhaust on my truck and they were super detailed explaining.
What it would take and any complications that may come. And they were super fare on the price and courteous at all times highly recommend coming here and you will be very well taken care of and they're super fare.So if you have any maintenace issues, muffler issues, or need anything done to your car or truck make sure to check them out highly recommend.
Nice place friendly staff they relocated my my muffler and exhaust system at a reasonable price. I do question the welds a little bit, as they only might welded the muffler mainly using spot welds.
They do need to soften their approach to customers. I knew exactly what I was asking for, but for someone like my daughter, nephew, or wife, they seems very intimidating and like to rush customer decisions a bit too quickly. When you come.in, make sure you SLOW THEM DOWN WHEN IT COMES TO YOUR OPTIONS. The staff really want to help, but may not be aware of how they come off. It's more up to the customer to lead. Lead, but use your soft power and avoid being too assertive with your needs. It goes long way.
I would rate higher, but it's the personality issues of this particular location that needs this kind of restructure. I can't speak to other locations. They are good, just come with some knowledge about mufflers 1st before hand.
They were very friendly and professional. Called to ask about a service and they were able to help me out asap. They got the job done pretty quick as well and showed me what was changed about my vehicle. Highly recommend.
I got my brakes replaced here in 2021, and they did a good job. Whenever I have question, i go there and Sam checks everything and makes sure it’s fine. They are trustworthy and reassuring
Sam his son and his techs were kind professional and took the time to go over my concerns to make sure things were done the way I wanted and took me back into the shop after the work was done to make sure I approved of the repairs. Good family working here happy I found them
We brought my son’s car there to have his front axles replaced and they worked tirelessly to get it right and fix the problem. The vibration is now gone. They worked around my son’s schedule to get the job done and were very accommodating. They treat you like you want to be treated with honesty and integrity. I would recommend them to anyone looking for a great mechanic. Sammy made us feel comfortable and kept us updated until completion. Thank you.
Hi my name is Veesha
Extraordinary bad luck happened to me-engine before 6 years in Ford … wasn’t working anymore.Muffler team helped me 100%. I’m glad I followed recommendations and trusted Muffler Management and got fixed
Thrust and good work. Thank you so much.
Honestly, not happy.
Went here twice. The first time, my exhaust was cracked and I needed a new resonator. They replaced my OEM resonator with a smaller one and of less quality, so now my car sounds like a table saw. It’s so insanely raspy.
Figured I’d give Muffler Man a second try, and I supplied the brand new muffler that I wanted put on my car. Correct inlet and outlet diameter, correct muffler for my car. I was charged $400 for the install. Me personally, I can’t go back to a place that does $400 muffler installs, and gives me a lesser quality resonator that sounds like dog doodoo.
Honestly, it has been such a blessing to find this place. Other places have tried to scam me or get me to spend so much money, but Sam has always been honest and helpful. I initially came here for a muffler replacement, but I've been coming here for around 2 years now and this establishment is very professional and consistent. My car is older so it has lots of issues here and there, but they are always able to diagnose it when I drop it off and call me with what they find. Sam is really knowledgeable!!
I've had to get alignment done, new tires, muffler & tail pipe replacement, sway bar links, tune up, and other smaller things done. I have never had an issue with any of these repairs since I've gotten them done. Once he fixes it, its fixed. Like I said my car is older so I come here a lot more than the average person should, but trust that Sam and his team can take care of any needs you have. They are the only place I go to and the price is very reasonable. Trust.
I went to muffler man on Thursday October 16th because my son’s car was kind of loud and we noticed an exhaust pipe under the car had started to come apart. I took it in and they told me it was a bad resonator and they could fix it in about an hour. I told them to go ahead and make the repair and I’d wait for it, they started the work and about 30 minutes later said “you’re all set”. The car sounds great and the price was fair and the staff was friendly. I would recommend them based off of my experience with them.
Came here one time before for a muffler delete month later I want it a lil louder came back and same excellent service again getting me in n out with no problem at all
Excellent service! I had an H-pipe installed and welded in about 30 minutes. The team walked me through the entire process and showed me the finished work — the quality of the installation was top-notch. Highly recommend this place for any exhaust work!
Quality service! Henry and the guys at Muffler Man were able to help me out same day for an issue with my exhaust system. Dealership wanted to charge me close to $1700 and the team at Muffler Man had me in and out in an hour and for $290! Will definitely be coming back to see them in the future when I need something done for my truck.
I needed a muffler replaced & tail pipe as well. These guys did a great job. Quick return of my vehicle. I brought it in Thursday 4:30pm. It was ready at 9:30am Friday. I would recommend this location to anyone!! Thank you guys!!
Uncle Sam is an amazing person! He took excellent care of my car and made sure everything was running perfectly. Very professional, friendly, and reliable. I highly recommend him to anyone who needs honest and quality service!
Wonderful service. I came in to get some mufflers installed on my straight piped car. They had me in and out within an hour. My car sounds so much better and the work is immaculate.
Avoid this place at all costs. I took my Focus RS to get the stock muffler welded back on. Wouldn’t give me a price of how much the work would cost or an average at least. They told me they would call me when the work was done. When I got there 4hr and 30min later he didn’t do any work and told me when he called it was to authorize the work to be done(I was busy and could not get to the phone.) On top of that he wanted $400 to get my muffler welded back on, ridiculous pricing. I came home and washed my car and saw damage on my driver side front on end(before and after pics included)I wasn’t planning on leaving a bad review but that crossed the line. Literally do not take your car here, they WILL NOT take care of you. They were recommended by some friends who had their cars worked on before by them and knew of Sam the owner so I had some trust they would do good work but ended up extremely disappointed.
I needed to get my Borla/Ford performance cat back exhaust system installed on my Ford F150 truck.
Someplaces quoted me $800 labor!
Estimated 7 hrs. labor or won't touch it because they didn't supply it.
I went old school. Drove to Muffler man & met Sam.
Sam gave me great deal on the labor.
He had it in the bay & his crew started working on it within minutes.
1 1/2 hr. later, Sam's crew gave the V8 Coyote engine a voice.
Well the reason I’m giving a one star is because of the pricing and how they try to charge you way more. Don’t get me wrong, they did a good job installing it. But they wanted to charge me $600 just to install this exhaust. I talked them down to $350. And after u went to different exhaust shops and they all told me it would have costed me around $200!
Came here at the beginning of a winter to get my Catalytic Converter replaced. Porsche (/Volkswagen) uses flex joints on their exhaust that are known to break with time. The car sounded horrible and kinda was embarrassing to drive. I bought the new Catalytic converter off of ebay hoping I can replace it myself. But Michigan rust didn't help and the exhaust bolts were a pain to get to without a lift / heated garage.
These guys were honest with the job, I understand how difficult doing something like this is and they charged a reasonable price (I would ask the same kinda money if I had to do this work to someone)
They spent 2 days fixing the car and took care of all my concerns. At the end of the day, the car is as good as new and I can probably enjoy the car for much longer than I initially wanted to keep it. (I kinda wish I also had them do a muffler / resonator delete - because the car is extremely quiet now ) I'm more than happy with their service tho. Anything that I can't fix myself, I'll bring it in to these guys.
Suggest them for all your car fixes!
1270B Rankin St, Troy, MICar dealer
1270 Rankin St b, Troy, MIVehicle inspection service
Website
