I came in to buy wiper blades and both the gentlemen that worked there were so helpful! They put them on for me in the cold temps and were extremely nice. They also gave me a free bottle of windshield washer. I have been to this location many times and the service is always great!!
I stopped here after my check engine light came on. They let me use the OBD2 scanner, found the replacement thermostat I needed, and called a shop down the road for me that could put in for me immediately, all in less than 15 minutes. It was really impressive customer service that is hard to find these days. Thank you!
Max was extremely helpful! I was coming in just to buy some oil and he helped me find a bundle with an oil filter and cabin air filter. I didn’t need a cabin filter but Max was so polite and seemed like such a kind human that I just bought it anyway. So hard to find people like this in the world today. Thank you Max. Autozone should hire more people like him
Autozone always has the parts when nobody else has them in stock. Was able to fix my old classic in the parking lot during Woodward. Great friendly people
Went here to get my battery checked and possibly get a new one installed. (Had to jump start my car this morning, obviously the battery is low or gone bad) he tests my battery says it’s just fine…false went to my usual car spot my battery was at 15 percent. What a waste of time.
At first I was not going to write this review.
But someone should be aware of this...
It's not the AutoZone company but the employees at this location. When workers are unenthused at work it's a reflection of quality a company provides to paying customers.
A little more effort should go in interviewing/hiring. Employees should have some type of simple vehicle knowledge and customer service with the public, it would go a long way in bringing return customs. If it's just a pay check $, society might as well start using robots and ai for daily transactions.
⭐ I called the afternoon of the day before to see if they had a simple part for my vehicle. Compared to other locations..
This Clawson location just don't ever have parts in stock, it's always we have to order it.
Well Ok, fine... Only for the price. So I spoke with a guy over the phone and put in the order of the part to be there the NEXT morning. I asked the associate respectfully could they give me a call when the part arrives. The guy told me they would. I then asked around what time and I was told between 9 and 11am they receive daily deliveries. As that I needed to get this part asap and No point in wasting time... Im right up the street I'll will be right up there.
So, The next day arrives I called after 9am to check about the part. It's Monday, Just in case the location was busy or something and it may have not been priority. Once again Im told no the part has not arrived.
I asked once again politely could the store give me a call when it arrives. Was told ok we will.
Now 12 /12:30pm rolls around with no call or communication. So, I just go up to the location and to MY SURPRISE the store is EMPTY and NOT BUSY at all! Parking lot is vacant.
2 employees.. one young and clean shave guy sitting way at the end of the counter in back and a heavy set, long beard guy standing not to far away. We looked at each other... Neither one spoke when I walked into the location and a 3rd older guy popped out and asked me how can I help you. I told him I ordered a part over the phone the day before. He looks around on a bare shelf and a single small box about a foot long is sitting there. It was my part for sure.
I asked the guy what time did it arrive at the store? He told me he didn't know and the he just started work at the time. While he was ringing up the part I tried to let him know about what happened but I could tell it was falling on deaf ears. I only bought the part because of the price and close location. (No point in having it shipped if the location is up the street. I don't know but make sense.)
Before I left the store same guy randomly asked If I was installing the part or someone else. I replied myself. Only to have him tell me he had an accident in his vehicle that he tried to fix and that if you work on your car to much, it will be problem and you'll have to get rid of it. I shook my head and said no as I was leaving the store. In disbelief, I took that as a negative statement. I'm a woman that fixes on vehicles and have not had a problem doing so. Im not sure if that's how guys talk to each other but iv never had someone say something like that to me before in the last 20yrs of me learning about vehicles and buying parts and supplies. I'm very hands on with engines til this day.
So I'm pondering, if customers buy parts, products or supplies from the AutoZone company they can pay for not just salary but hr wage for employees also. That goes into profit for the company to have locations, pay taxes and keep the company alive. Right?!
Better trained employees make a location and experience memorable. That would make customers more likely to return with business.
We are not just a $ sign but people of the same community where the company
wants to profit. I should expect better customer service be that its city of Clawson but nope! The Part was fine and service was cheap.
I'll do free next day shipping next time my part/product is over $100 or just do business with another company.
This seems mundane but it's the principle. ⭐
HUGE shoutout to dalton, max, honestly all of you guys, i don’t remember all of your names, i work at the uncle Ed’s right next to these guys, every single time I don’t have something for a customer or need parts for my personal cars, they help me out in the best way they possibly can, these dudes know what they’re talking about, theorize with me, always have parts fast, and they’re my go to for everything, Orileys has no clue what I’m talking about and their workers can barely spell (took Dave over there 10 minutes to spell uncle) , advanced is slow and has poor selection and service. GET IN THE ZONE! AUTOZONE!!!
I wish I had asked the name of the service professional that assisted me yesterday with a new Battery. I just wished to praise him today as he clearly did not relish the idea of changing out my battery for me in 7 degree temperatures but he was polite and efficient and I couldn't be more thankful.
Went in to patch a break in muffler that had my car sounding like I was on a Harley. The guys in there knew exactly what I needed to fix it for 6 bucks and have me back on the road when I left, like nothing was ever wrong. Some great people working there. Thanks again you guys!!
I had a great experience at Autozone Clawson. The staff was incredibly helpful and knew exactly what part I needed for my car. They had everything in stock, which saved me from having to wait for an order. The prices were fair, and I found the store to be well-organized and easy to navigate. I was particularly impressed with how they handled a return I had to make—it was quick and hassle-free. I highly recommend Autozone Clawson for anyone looking for quality auto parts and excellent customer service.
Jeffrey was very helpful at this AutoZone. He not only had the alternator that I thought I needed in stock, the price was very good compared to other auto stores, and he even made calls to local mechanics that could possibly help me out right away. Thank you, I highly recommend this AutoZone.
Big shout out to Jeff and Dave. My car wouldn’t start, so I went in about 30 minutes prior to closing to test my battery. I ended up needing a new battery. They were extremely helpful finding the right type of battery and even did the installation so I could get to work early the next morning. Amazing service!!
I needed a new battery for my Nissan. They had one here at great price, plus they installed it. The whole process took about 12 minutes. It was perfect. I highly recommend AutoZone for car battery replacement!
I have never been treated so poorly than at this store. I went in to buy windshield wipers and treated in such a rude manner. He did not installed them securely and when I turned them on to use in a very stormy day the left passenger one came loose and scratch my windshield. I went to see manager and he said to get a price check to fix and they would pay for it. I went to safe life and was told the whole windshield had to be replaced. I went back to manager he promised to call me back and I never heard back again.
Do not buy from this Autozone terrible and nasty service
I had a bad sulfur smell coming from my car which at 1st I thought was the city's sewage system. So I stopped by the local AutoZone to ask for help diagnosing the problem.
Jackson was the sales representative that assisted me and he was very professional and knowledgeable.
Come to find out my battery was leaking fluid!
So Jackson looked up my purchase history and found out my battery still was covered under warranty!
Thank God.
I didn't have to do a thing.
Jackson exchanged my old battery for a brand new one and even took out my bad battery and installed the new one for me!
I recommend this location to everyone who wants great customer service from people who care!
We only dealt with Jackson and he was awesome! Very professional, knowledgeable and even seemed happy to help! If he isn’t a manager, he definitely should be! My mother needed a new battery and he made the process very easy and smooth for us. He was able to get the old battery out and a new one in, in no time! Store seemed very clean and the transaction itself was effortless. Jackson went out of his way to ensure we understood our options (ended up going with the better battery). So happy we picked this location, thanks Jackson! Side note-being female, going into auto stores has always been kind of awkward and questions always felt like “stupid ones” but it wasn’t like that at all there and that was truly a nice change. Will return in the future and recommend to others! Thank you!
My customer service representative “Jackson” was amazing, very helpful and knowledgeable towards my request. I felt very confident with the service he provided and addition he installed my battery charger with the fuse at all. I’ve been to the auto zone location in Clawson three times and EVERYONE I’ve encountered there “work staff “is always a delight! Great People!
Awesome costumer service. Car wouldn’t start in front of the store. Allen was super helpful in the freezing cold and fixed some other issues with the battery. He also explained all what he was doing and why and gave me some tips as well. Will definitely be back.
Love this location! The staff was super friendly and helpful. Danielle G. took great care of us when we were having battery issues with our Toyota 4-Runner. She helped me confirm which battery options I had, walked me through the differences of each option, and shared a personal recommendation on which she'd suggest. It made my car trouble feel like no problem and it was the quick fix I needed! I'll definitely make this location my go to next time something comes up. Thank you!!
The parts manager Allen Bell was extremely helpful and knowledgeable about the parts he recommended to me. He went above and beyond and went out of his way to help me change brake pads and rotors. Even stayed past his scheduled shift to help me. Would definitely recommend this store to other friends who need parts.
I was leaking coolant fast and had a broken radiator hose clamp. I needed it fixed so I could get the 2 1/2 hrs home. Stopped here and Alan's helpfulness was incredible. He sold me what I needed and he even installed the new clamp and topped off the radiator fluid for me. He went above and beyond. GREAT GUY! Thank you so much!
Drove past 3 other Auto Zones to come to this location for a new car battery. Alan was extremely helpful in diagnosing the battery issue and ensuring it wasn’t something more severe. After that he talked me through my battery options He quickly and efficiently installed the new battery. Top-notch service, and great customer service. Will be back again, just hopefully not for a few years.
Allen Bell is the best! We pulled up with a bad battery, bought a new one along with washer fluid. We asked for help in installing it as we didn’t have tools or the ability to install it. He was kind courteous extremely helpful. He installed it so fast and also helped me to put fluid in my washer reservoir. Amazing! Auto Zone rocks!
Charlie is the man! I came in Saturday morning to get items for my car, and my girlfriend's 2011 vehicle. Charlie was helpful on the lug nut I needed for her vehicle, with a great conversation. Later on that day when my girlfriend got home, she told me the vehicle is a 2009. Not a 2011. By this time it was 4 PM and I had thrown away the receipt. I went back to AutoZone, and Charlie was still there. He was able to look up what I purchased and advise me on the correct lug nut. It was a simple transaction, but I was happy with the service. Thank you AutoZone and Charlie!
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