Absolutely unprofessional experience with HD Recovery Towing.
Our vehicle was taken on 2-15-25 at approximately 11:45 PM with no notice, no communication, and no clear authorization. We were left scrambling to figure out where the car was and had to involve the police just to identify which company had it. That level of confusion and lack of transparency is unacceptable.
The vehicle was not returned until around 7:15 PM the following day, meaning it was gone for nearly 20 hours. When it was finally brought back, the situation only became more concerning. The two representatives appeared more focused on whether they were being recorded than on ensuring the vehicle was properly and safely released from the tow truck.
The car was not positioned carefully, and without my direct assistance guiding the process, there could have been serious damage to the transmission. Professional towing requires attention to detail and care for customers’ property, and that standard was not met.
This experience caused unnecessary stress, anxiety, and disruption due to a complete lack of communication and professionalism. I would strongly encourage others to proceed with caution.
Firstly the RUDEST most unprofessional woman in their office answering the phone. Second I'll be reporting them to the Michigan attorney general for illegal impound towing practices. They should know about MCL-Section 257.252k yet they still ILLEGALLY towed my vehicle from a lot with no posted signs. Now that I have my vehicle back and they can't hold it hostage Monday I will be contacting the attorney general AND going to the Grand Rapids police department and reporting them for auto theft. I have their extortion receipt and video evidence that the lot was not posted which should be more than enough evidence for charges against them. If I'm lucky though usually not the rude woman in the office will be the one charged for illegally dispatching the drivers.
Mike the Tow Truck Driver employee was great! He was very kind, professional, very knowledgeable and took extraordinary care with my car due to the issues it was presenting that made it somewhat difficult to upload my vehicle onto the tow truck without damaging it. Mike calmed my worries and got the job done!
Towing through roadside assistance. Roadside assistance has been trying to get ahold of them for the last 24 hours to get my car towed to a new destination because the first destination didn't accept my car even though I had an appointment booked. That part isn't the towing company's fault, but the fact that they cannot get ahold of them and my car is stuck at their lot is a huge problem.
The woman sue is very disrespectful as well as unprofessional… And with the way the call and service went I’ll be sure to contact the better business bureau as well . Hopefully they can help them run their business properly.
This towing service sucked due to the fact that the person is answering the phone is very rude and they be hanging up on people not understanding not listening just hanging up. I tried to call back and talk to her, but she’s so rude and she making a business get a one star with me you know they tell you one time and they come out as a three hour wait and that’s ridiculous cause I’ve been waiting for over two hours now they said I was waiting for an hour, but no never use his towing service. If you want good service don’t use this one cause whoever answer that phone they suck a very rude and very disrespectful.
The gentleman driving the tow truck was fantastic. He helped more than I’m sure he was supposed to. Pulled me out of the snow and made sure the vehicle was not damaged. He was great!
Insurance sent these guys. Driver put multiple chips in my bumper from swinging tow hook and dented in and took off all the paint on the edge of my door from unloading. Later the owner said he would take care of it with his bodyshop, but changed his mind after taking my car. Such an awful business.
I'd give 0 stars if I could. I got conflicting information from my insurance company as to when the tow truck would show up, so I called the towing company to confirm. The horrible receptionist just laughed and said, you have a 4 hour window. No explanation of how things worked, or why my insurance company would have given me an approximate time even when I pressed for more clarification. Horrible customer service. Don't use!
DO NOT USE. The nastiest customer service I have ever experienced. This company does NOT care about their customers!!! I called for an update on my towing request as I received a text stating 57-87 minutes. I had already been waiting in my car for an hour so my toes were starting to freeze. When they answered I said, “Hi my name is Grace, I just filed a claim through State Farm for my 2004 Hyundai Santa Fe & received a text stating 57-87mins & my hands and feet are already starting to freeze so I was calling to see if that time was accurate or if I needed to call someone to pick me up” but before I could finish was very RUDELY interrupted by a woman who VERY starkly demanded, “what vehicle” and I repeated my vehicle name but she was interrupting me AGAIN while I was providing it, then I tried finishing my sentence again & before I could finish my sentence again she cut me off again and nearly yelled “WHAT VEHICLE?” I responded and said what it was again and pointed out I started the call with that information, and that I was only trying to explain the situation. (That my hands and feet were getting frost bite) And she cut me off AGAIN and said, “well not you’re not getting a tow” and hung up. All I did was match her tone, and I was even more respectful in my responses than she was. Yet she chose to further delay a towing service knowingly to someone who was experiencing frost bite. God sees all, and I hope she prays for forgiveness. I would never recommend anyone call this service let alone use them. Absolutely disgusting and careless behavior. Would give zero stars if it was an option.
I was stranded with a flat tire and no spare. I called HD recovery and towing and they were awesome! Professional, friendly and quick! They gave me an ETA and arrived within that time. Very reasonable. I will always recommend them to anyone needing service in the greater GR area!
I went through insurance to have my vehicle tow. The estimated time was 44-75 mins. The truck showed up in 10 mins. The driver called me. I said I was 20 -25 mins out. As soon as the phone call ended I received a txt saying driver couldn’t wait and cancelled my towing. Terrible business and communication. If I could give this company less than 1 star I would!
I've been waiting 3 hours for a tow. I called for an update and the lady who answered placed me on hold for 10 minutes and never got back to me. During the hold, my tow was cancelled. No explanation, no apology.
I had just gotten out of work. I am a sophomore at GVSU. I was just thinking to myself that I am so lucky to not have ever been in an in any type of accident. And I hit a patch of ice and slid off of the road. I started to panic. I got out and couldn’t get unstuck. And as soon as I was going to call a tow company. A car pulled up and said do I need help. Let’s just say,,, good people do exist because she works for a Towing company called HD RECOVERING AND TOWING. She made a call and they came in only a few minutes. I would highly recommend them . And it was very reasonable. Working and going to school isn’t easy. I am truly thankful.
Front desk lady was so rude and had an attitude. Called because the tow truck driver said he brought it to their yard. Wasn’t told how to get it back. So I called and the lady had the biggest attitude. Seemed annoyed that I didn’t know how to get my car back.
This company was super awesome. Mike and the owner were so polite, quick, knowledgeable and treated us well. Mike went above and beyond to push us into the space and was out in the cold doing everything he could to help. We would highly recommend!
Cameron was our driver! We had a steering wheel malfunction, so it was angled sharply to the left. This man worked some kind of magic. He somehow got the car on a flatbed, and parked it perfectly. He was a great guy to work with even though we gave him a tough job. Could not recommend him enough. Give Cameron a raise! He’s the best!
0/10 DO NOT RECOMMEND !!! IF YOU WANT TO SAVE YOUR HARD EARNED MONEY READ THIS! Driver showed up with a weird vibe didn’t greet me or anything, after he put the flatbed by the tires he says “keys?” He goes on to say what’s the name of the auto shop it’s going to “ I said I’m not sure I just have the address, isn’t it in your system where it’s going?” He rudely goes “I just have the address not the name” with hand gestures so I tell him “I’m a grown man watch the way you speak to me.” He says “ you the one that had an attitude on the phone” so now I’m 100% confused and upset because don’t assume and come with bs energy when I’m NOT paying you any mind. The driver came in a nice timely matter so no reason to be upset on my end. I called the manager to complain on how rude the driver was and got spoken to even ruder smh. I asked her if you actually run the business why is your customer service so bad. She’s goes on to say I’m just upset at her driver and that’s why I feel like she’s talking rudely and that she will inform the driver to put my car down and leave it there. That was the end of that convo. The driver proceeded to take my car anyway, I assume because they needed the money and already used their gas or they simply knew they were wrong. The driver alone wasn’t the reason for this review I would’ve left it alone but seeing the owners response basically implying she’s above the customers when the customers are the reason the company is still up & running!
Was called for a tow…they never showed up OR called. When called I was told the driver would call once they were on their way. Three hours later…still no call! My insurance roadside assistance had to call for a different tow service since they were way out of the time window already. I missed the time to get the car to the repair shop before it closed because of that. Not good service.
Chop came out and knew what my issue was right away once I told him and I ended up not even needing a tow. He could have just not said anything, did the tow and went about his way but he saved me a ton! Greatly appreciate him for that!
Jay, Sam, and the wonderfully kind and sweet woman over the phone were so amazing and quick with their services Jay was having a day and still pushed thru to help us. We really super appreciate all of you, thank you thank you for all you did and do
Honestly cannot believe the disregard for other drivers and your surroundings. Was in a car dealership parking lot with brand new cars all around tow truck came flying up didn't stop I like didn't think it was going to stop he did stop and then as I'm trying to get around him he continues to keep moving forward to block me in I have nowhere to go behind me. And sir we all have places to be the car you were Towing wasn't going anywhere seriously people need to be more kind to each other and if you're driving for a company I I would expect you to at least have respect for other drivers on the road. Are you to put zero Stars if you want to make a posting but no not even a one star
This place is 1 of the worst towing companies ever.... be careful when driving on the highway next to them.. they will cut you off and flick you off for no reason.... it happened to me on 131 north bound... apparently the driver does not get the concept of the zipper merge.... that's not how you act driving a company vehicle.. I should call the companie and let them know
I was on side of highway with my dog and no one to come help when my car broke down. I had no way to reach HD as the lines went to voicemail and I left a message, then upon calling back, the voicemail was full! I sat there a long time without any way to communicate with them.
Hector from HD Towing was the absolute best. He was kind, helpful, patient and efficient. No one likes car problems, but working with Hector made it so much better.
The service was amazing! Chop is one of a kind and does his job perfectly! He put the truck in correct spot the first time and didn’t even hesitate. Definitely calling HD Recovery for all my towing needs and I highly recommend Chop as my driver. Great job Chop!
Chop was amazing. He was able to pull a disabled SUV out of a tight parking place at Costco amid anxious car owners nearby. And do it skillfully. He even knew of a closer Christian Brothers for repair. We were impressed! Jane P.
Chop was very quick. The eta told me 40 minutes but he showed up in 10 minutes very fast and professional and a great attitude. a funny person. Very out going I will definitely be calling HD Back for another tow. Thanks chop and stay safe out there.
HD Recovery is Awesome ! Sam took the time to explain how he was going to Load My Corvette, he was very Careful, Kind And Courteous, and he even refuse my tip, I am very grateful for Sam and his skills. I will use them again for sure !!
Don was timely with his arrival, professional, efficient, knowledgeable, kind and personable. We appreciate how fast he worked to lift our large heavy van with a broken frame onto his flatbed while taking every precaution. Wonderful service! Nice clean truck too.
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