What clients say about IAA Grand Rapids in Byron Center (MI)
The ladies in the building were very helpful and nice that's the only reason I'm giving 2 stars, whoever takes the pictures of the cars is who my issues are with using angles that make the car look way better then it actually is, it's shady in my opinion
Really not impressed with my truck after a collision, multiple additional deep scratches down the passenger side of my truck, requiring additional body work.
Some bozo put paint marker on my bumper, not just the usual washable stuff, not just the windshield, massive PITA to remove. They left the key on the whole month it was in their yard because apparently people are too stupid to remember when vehicles had keys that turned backwards for accessory power.
They were supposed to call me before dropping it off, never did, just showed up and dropped the truck wherever they pleased. Not sure if it was them, or another tow company, makes sense that these guys work with progressive…
Terrible customer service. I had a flat so I pulled into their parking lot to change my tire. Went in to ask if there was anywhere I could wash my hands as I was in dress clothes for work. She literally pointed back to the gas station a mile away and said no I’d have to go there. This is a full building I know there had to be a place I could atleast wash my hands. Do better, I literally can’t believe how rude of a world we live in.
My car went here after I totaled it, and they brought it out TWICE on a giant forklift because I forgot my damn ID badge the 1st time I went there to clear my personal items. The staff was amazing and more accommodating than I expected.
It is also very clean and well maintained
definitely would not recommend doing business with them. they purchased a scrape vehicle from me for $260 in july 2024. in december i received a letter from the state of michigan about the vehicle being impounded as an abandoned vehicle , i was shown as the last registered owner , so i was responsible for towing,impound and storage fees if what it is sold for at auction does not cover said fees . i contacted IAA and they said "well we dont know what we can do about it" even knowing they purchased vehicle from me, did not register vehicle in there name before selling to another party for $809.00 . Seems like not a very good way to do business especially as an auto auction not legally registering vehicles before selling them to another party.
Absolutely the worst customer service representatives I have ever dealt with during any business transaction! Carla S will make a mistake and try to turn it around on the customer to cover her own back! Do yourself a favor and take your hard earned money to the many other IAAI locations, so you don’t get caught up in this absolute mess of an operation. Any other business would FIRE an employee on the spot for speaking to a customer the way she did!
They sold me a car with a lean on the title and it's been 2 weeks haven't heard anything back about it when I call now there act like they don't know what I'm talking about and haven't heard anything from corporate office either. With all the extra fees they have you would think they would at least call and say they are working on it but I get nothing.
One of the worst locations in Michigan. I purchased a vehicle on April and it took 3 months to receive my title after they made a huge mistake on their end. Very unprofessional and slow service. NOT recommended at all.
The most mean and racist loader. Hitting my trailer in purpose with the forks and laughing. I told him i need the car facing forward and his answer was I don’t want. So frustrating and disappointing to see people like that working at Iaai
Friendly staff, been doing business with them for years, usually very happy, some locations are better than others. Southbend, IN & Buffalo, NY are the best 2 locations I have done business with.
Buyer beware. They treat the public like ants, even though their websites promote "public" sales. They won't let public inspect cars, even if you pay to do so, because the "yard is too full", as I was denied, the dealers (I assume they were dealers as they picked up a auction list and walked right by). I can tell the manager has a short fuse even though I have never dealt with him personally, however i heard him "speak" to his employees. It seems the staff walks on egg shells, and have no respect for him, yet need his approval to open a door.
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