What clients say about M&K Truck Centers Byron Center in Byron Center (MI)
Called for parts, was put on hold by Kevin, so he could look up the parts I was asking for, then I was hung up on, so I called back to be put on hold again. I waited a total of 35min. So I hung up and called McMahon Truck Centers in Indiana. They took care of me right away. I will not ever try to buy anything from this dealer again! Total waste of time!
Nick was super nice and worked fast to get me back on the road. Fabricated a bracket for me and everything, can’t find good work like that no more these days
This might be the worst place to go with any truck needs. They will tell you that your truck will be done in 2 days and then 3 weeks later your truck still isn't done. They have lied over and over to my boss and our company. When they do "fix" your truck the next day you have the same problem and there goes another unnecessary period of time wasted using them as a service. It's is all a bunch of over priced garbage over there. Highly recommend using Michigan Diesel on Clay Ave. Wonderful people to get right to work on servicing your vehicle. I do not recommend using M&K for anything at all.
I would like to leave a review regarding the customer service at this dealership. I sincerely want to express my gratitude to Mr. Zack and his team. I first came to them as a customer looking to purchase a new truck earlier this year. I must say, they were very quick and helpful in finding a truck that fit my budget. They also assisted me with the paperwork and provided valuable advice for the future, for which I am truly thankful. I wish them continued success in their business and many more grateful customers.
M and K was awesome. Zach handled the deal from start to finish and I was approved for my first truck. I recommend them to anyone trying to purchase a truck.
Usually, we have good experiences with parts salesmen on weekend days. But today, the salesman on Saturday verbally attacked me because I arrived seven minutes before closing time to buy a part. He did not sell me the part because he said he was not going to work overtime for anyone. Management should be aware of the people you hire for customer service, because this is not the right way to treat a customer.
Horrible customer service have no common courtesy. Took my truck in for repairs for DEF system keep the truck for over a week and the first trip I take the truck on, the truck malfunctions the same DEF SYSTEM they spent a week on and perform more 7500$ worth of repairs. Then a couple of days later I received an email invoice for fuel filter replacement I never asked for. This is a cutthroat business and they create a culture of dishonesty just by having to use their services. I will never own another Hino truck just so I don't have to deal this business establishment. You can try to discredit my comment but beware this is a toxic company who will say whatever they want to squeeze you cuz your out of options.
I bought two Freightliner Cascadia 2022 , both broke down within a week , they did not even service those trucks before selling those trucks , although they claim that they have done services , no oil change etc , worst experience with this dealership and the worst part is , there excuse was " we are Volvo dealer" , then why to sell Freightliner ? We spent more than 10K to bring them on the road.
I will not recommend this dealership for buying trucks.
I would like to thank JENNIFER in titling she did a fabulous job very helpful very fast very professional and thank you again. Leo was also my salesman. He was very helpful knowledgeable and very professional. Also, thank you everyone
I bought a used Freightliner from Zak. He was the best and easiest to work with. In the middle I switched trucks on him and with no problem he just re-did all the paper work without a word said thank you so much I will purchase my next truck from M&K and Zak
Was driven off 131 due to man with glasses and white hair driving a white m&k pickup who would not get over or allow me to get onto highway from on ramp near 68th street. After pulling up next to him he laughed at me and my daughter. Please teach your drivers how to drive on the highway.
AVOID THIS PLACE !!! Bought a 2020 Peterbilt from them & 50 miles after leaving dealership it broke, 9 weeks in the shop with a $22k bill after Paccar & extended warranty & all my down time. I spent 1 night in a hotel & 2 days at dealership waiting for them to do a comprehensive inspection for warranty that they passed. When I asked for them to help out with bill they said they’d do nothing & actually said “truck is as-is & if it broke in half the same day then I’d have 2 trucks”. $60k truck cost me double that !!!
Great company! Everything is simple and accessible. The girl at checkout was very polite and smiling, and explained to me that while they were working on my car, I could relax in the driver’s room. There is a clean shower and toilet, soft sofas and a TV, in general, all conditions for drivers. Mechanic Ben quickly did his job and I calmly paid for the work and left in a good mood. Nice and calm staff. Thank you for creating all the conditions for rest and repair.
This place has no respect or knows how to fix anything. They will patch and get you out of there and make it someone elses problem. Stopped by 2 times to get my ac fixed. First time it was no freon. After driving for 2 hours the ac stopped working. I looked and ac condencer was steaming. I called the same day and they told me i had to wait 3 weeks for the next appointment. Second time i took it they replaced the condencer. It worked for 2 days thats it. They claimed they did pressure test. 3rd time the mechanic came out so i can explain how can you not see a leak when you test it. I was not making sence and he walked away mumbling. I was told by another adviser to stop by on monday and talk regural crew since it was a saturday 3/2/20024. I dont think any test was performed at all.
Mr Zachary DeSimpelare is a great man he helps me with everything i need from A to Z first time calling the dealer and Zack was responsible he answered all my questions even though for the first time me and him we were talking like for 30 minutes and after that it only takes me 10 days to finish all the finance getting the truck I do really appreciate his help and guided me and him were more than salesman in a customer buyer we now friends I have had eventually met him what a good man if there is six stars he really deserve it
Do not buy from this place!! They will sell a lemon and they know the trucks have big issues and they even do shady stuff to the trucks . They work until you get home with it. We have the truck for 2 months and the truck was on the road for 2 weeks and it broke down!!!! Everything is messed up!!! They just “fix” the issues so it will sound and work good for 2 weeks!the truck is still in the shop and not working . If you get a truck from here expect to put a lot of money in it on top of what you pay for it( big bucks)in order to be good for the road!Please stay away from this dealership!
In bussines with M&K for 20 years did serviced my previous truck here back in time when you actually have service and people who will do that job on time and be honest to customers.
Now call M&K for transmission problems They try to figure out what is wrong but they can't find problem.
Test drive with technician and he said i have to use jack break in order to downshift my truck.
After hours of diagnostic it was already for about 22 days in the shop.
All they did was oil change and diagnostic for glamorous 22 days .
Finally i take my truck home but soon i start truck ha e PARKED REGANE NEEDED light on my dashboard and truck was liking aire ( they fix that already) many times.
Nice !!! I was thinking it is because all that diagnostic it was idle for more hours.
Call back shop and explain what is going on i need that problems be fixed. They tell me to bring my truck back to service . All i need is that soot level be down to normal like was when i bring truck first time to M&K .
Now after over month thay tell me i need turbocharger to be replaced but truck was fine with all that prior arival to service with transmission problem.
I let them know i want to take my truck i need that total bill on my email.
That was today morning at 10:40am
But again nothing was sent to me call them 5 times and every time is back and forth from one person to other one .
No one knows what is going on .
After over month all they did was : Oil change, aire leaks, and forced regane .
For over a month!!!!
I'm not mechanic but give me tools and that shop i will overhaul that engine paint that cab and probably take nice vacation for few days.
Sooo disappointed for 20 years with M&K in bussines and countless money left there this is what i got.
And still waiting for my total bill and now is 17:18pm...
This service needs complete overhaul in customer service.
My wife want to send email to B&B for customers review.
I don't know what people have to do in order to do this job right.
Lost a lot of money and time.
Worst service I ever had truck was brought in multiple. Times. Things were not fixed engine was replaced brought back again 3 times afterthat. The AC was brought back for multiple times. About $90000 bill. And I'm sitting in the parking lot. Waiting 15 minutes for my air pressure to build-up because they said they fixed it. I do not recommend this company to anyone.full of lies.
Three times in the Byron Center shop and they still have not resolved the issues. I guess they are to busy for customer service these days. Happy to plug-in and charge $400 but not repair anything. Speaking of custom service. I dropped the truck off for repair, Ubered 65 miles home. They call and say they can’t find the problem, so I drive down and pick my semi up, and leave my vehicle. Knowing I need to get this back in for repairs. I Go to work, two weeks later same problem. I stop by , they scan it,can’t be for sure what’s wrong. I noticed they move my car around back. Ok. As I left the keys with service. I go back out on the road now as I am headed back I receiveed from a towing service, that my vehicle was reported “ abandoned “ at the facility. Lol Hilarious! If this is the best this place can do!? Stay away! On the other hand the Kalamazoo facility , went above my expectations. The problem they diagnosed and repaired within three hours. There are a lot of good Volvo shops. I’m not impressed with this particular one.
My husband bought a semi-truck on September 6, first, semi almost didn’t make it to the truck stop no diesel was on the truck. secondly and the most importa we don’t even made it to Detroit! He called the sales person ZAC DESIMPELAR, and what he said was to get a towing truck and take it to the international dealer to check what was going on and that he was going to help him with the bill (because he always tried to help his customers) finally after 4 hours we made it to the shop not to the international dealer. After 2 weeks they made an estimate of what was wrong to the truck $1700 just to fix it plus the tow truck $700. My husband called the sales person ZAC DESIMPELAR and told him about it, he just said that he was going to talked to him manager and that he was going to call him back. After a few days he called and said that he wasn’t going to pay for the repair. We glad we didn’t take it to the international dealer. He was going to send the tow truck money that until now we haven’t received it yet! Be aware of this guy! Before you sign papers they all treat you and promise you everything! Once you sign you on your own!!
Went in for a mudflap and get truck turned up in speed. They did the mudflap and the pedal speed but not the cruise control speed. Otherwise I would have given them 5 stars the tech skipped over 1 of the 2 parameters to complete the job so I had to return. The service and parts people are honest and fast, friendly. The service lady and guy gave me my key when it was completed with good professionalism. I didn't get the guys name but it was after 5pm when I got there nice job of handling business. And the lady's name was Ashley Chumbler love the hair colors and great job of helping me out.
I recommend it 100% I took my truck with problems in the injectors and they changed them all they did an excellent job they took me to the hotel and picked me up they finished the job a day earlier than expected and the price they gave me was fair I am very grateful no I would hesitate to return God bless you
I work with a repair facility and we needed to pick up some gaskets for a truck at our facility in Lansing. When I got the order it looked like is wasn't exactly what we needed. Jason worked with me and on the phone with my mechanic and through photos to make sure we had exactly what we needed. He was patient and made sure that we got what we needed to get our customer up and running. Great job!
Absolutely the worst customer service and quality repairs. We own several Volvo's and have problems with service and parts departments nearly every time we deal with them. They did a warranty job a year ago and shortly after it failed again. I did the same repair and it's been fine since. Called up there today to order parts and was on hold for over 20 minutes. Decided to drive up there and they were closed. No where in there automated systems did they say anything about having different hours. In fact it said "please hold, someone will be with you shortly".
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