What clients say about Repocast Byron Center in Byron Center (MI)
Repocast runs a great auction. There is something for everyone. They are very well organized making pick-up of auction items simple and fast. All that and all the workers are helpful and smiling.
We perchesed a truck from repocast. It was junk transmission would not shift, no brakes, ended up having a bad head gasket also. It was running and driving not needing of repair, I talked to the auction manager and the owner of the truck both flat out lied about it. Don't waste your time with there junk!
Staff has gone 100% downhill. When you pull up to the shack to check in and get "Yeah?" from the girl inside, you're already starting off on a bad note. A hello, or a face that isn't a scowl helps when dealing with the public. Forklift ops and others in the office have been decent, but the whole experience now starts off with an attitude. I'm sorry that you hate your job, but snapping at other people won't make you enjoy it more.
A bit of an auction because it's online...I have to view it on my phone. The people at the auction house are happy to help you when you arrive for pickup
Great place to move those items you just can throw away but don’t have room for anymore and make some extra cash without all the messages and meet-ups. Let them handle all the leg work.
Update after talking to manger what a joke (by the way, (I didn’t pay for the car after I tested it after winning the bid turned out a piece of junk)
they don’t care as long as they got you your on your own ,guys be careful what you’re buying and do not trust any word they say on the listing , I suggest you guys to hire a professional car testers with scanner that scan for every thing in the car as they do in ACV car action
They try everything to just make any car look better on the pictures after that on your own
The same as any other repo/tow place. High way robbery, either a high tow bill with low daily charge or low tow bill with a high daily charge. I had been charged to start a 449 tow bill, and 26 days went by and I was being charged 12 dollars a day, the math on that should leave the total of the fee to be under 800 but somehow they jacked it up another $100. Repo companies and insurance are wasted of money and scams 👎👎
If i could give them a negative review i would total hypicrites liars they show pics of the car you bid on when you go to pick it up there aare most dents dings they never start tires are flat oil drained even more problems then they list its like they purposely mess with the car even more then plan on paying double your bid in fees and the auction will always go past the time not one employee has car knowledge or any expertise in dealing with the public.
Really enjoy bidding on items here at Repocast. I bid mostly for the ministry as there are so many in need and often I can get a fridge, washer & dryer, or other household things at a reasonable price so we can freely bless others. I only wish that the ministry name would appear on the bidding then maybe people would be a little understanding and not bid every last dime from the donations...but that's business and we understand. Very friendly and helpful people there too. Thank you, Pastor Dan and Victoria
They allow the company that picks up repos to use that repo for personal use and trash and damage the repo so it can't be action sold for a decent amount. Then employees tell customers what goes on behind the scenes when other employees lie to owners of a item that was supposed to be actioned off. Then they steal a battery. Yes steal. The box was locked and the bank had the keys. So they took it up on them selves to remove the battery. That's stealing. They think just paying a small amount makes it ok for the damage they have done to a perfectly good item. Would never trust them selling anything and would never trust buying anything from them!
I like this auction! I've been buying items from here for years, and the UPS shipping option is great for small packages (I live 2 hours away). They also make it easy to sell items.
Man! I love repocast! They have so much cool stuff to bid on! Is it bad most of the cashiers know me by name? Haha. They are very organized and efficient! The only thing that sucks are the fees. They add fees to the buyer and seller. 25% (it might actually be 27 or 28% now) to the buyer and 18% to the seller. (You can pay with cash to decrease the fee by 3%) just beware when you are bidding that there's additional cost. They sell on thrusdays 1500-1900 items every week.
Bought a refrigerator, “runs and operates” Lot attendant recommended laying down the refrigerator to fit in trailer, also said to wait 2 days before turning it on. It was never working. Missing parts and wires aren’t even connected. They did end up accepting the full return.
Customer service worked with me to correct this. I will work with them again!
I hate to give a poor review for something that is not completely in the control of the company. But it is a sad fact that a lot of people who use action sites completely miss the point. Auction sits are supposed to be for getting stuff dirt cheap. Some of these people get so obsessed with winning the auction they they will pay over retal price for used stuff. I wish people would look up what they are purchasing before they run the price up. The reason I say it not completely in their control is because I won an auction 3 times and every time they extended the auction. I just gave up once the items I was trying to purchase went way above retail. Watch out for stupid people who buy from auctions. And don't think you have won just because there are 30 seconds left. They will keep extending the auction, mostly because some moron will think that winning is more important than getting a good deal. And I wish people would realize these are auctions. You're not going to get stuff in perfect condition. If it was new and in perfect condition, it wouldn't be in an auction. If you're willing to pay retail or just under retail for auction stuff. Then just go to a store or dealership and buy it, if you want a small discount off retail take coupon with you. Leave the auctions for the people who need stuff but can't afford to pay anywhere near retail prices. Repocast needs to stress bidding in the last 2 minutes of the auction, will extend the auction. So no one can "snake" an item from someone else.
I'm sad because the item I purchased said new and never used. Unfortunately the item was one I could not safely test indoors so I trusted that it being a new item it was not a huge deal. I was so excited to bring it home and show it off to my family only to be humiliated at the fact I was so nieve to trust the description from such a reputable company. Lesson learned on my part I think I'll stick with mnw inc. they have never 1 time let me down. Definitely excited to see a company go out there way to ensure we get what we expected. Thank you for restoring my trust in the products you sell.without hesitation reached out to me to make things rite is impressive
I bought a vehicle sight unseen, relying on accurate description and gut instinct. Vehicle was exactly as advertised and the process for payment and pickup was seamless. They always answer the phone and are great with addressing any concerns. The on site title and plate processing was extremely helpful in avoiding a dreaded SOS visit.
Called multiple times to confirm that I could drop off items. Told them I'd be there 15 minutes before they close, they said no problem. Blonde hair boss comes out and says no we can't take any of it, just because they were too lazy to help me unload. Terrible customer service. I rented a u haul and had to load the whole truck. They didn't care, no remorse, terrible customer service. Do not sell or buy here, I've had multiple issues with them. He told me they don't do store returns in a box. But I have multiple photos showing thats a lie. Don't trust these people.
We have been here multiple times. Place runs efficiently with friendly staff always willing to answer a question or redirect to the right pick up spot. Definitely ask for help if need any time of mobility assist. The place is huge inside. Much bigger than you think when pulling up. The outside is even bigger and there is very fast moving equipment. They do a great job watching for people.
Deals can be found for great prices.
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